MyStake Casino - general discussion (page 21)

Hello, I think that if you write to the casino that this is your current situation, you should be able to change it, or they should be able to change it. Did you tell them you have a different address? If so, what did they say? 

Hi, I wrote to the casino exactly the same thing I wrote here and they blocked my account because they think I'm using someone else's data? even though I actually hadn't even uploaded proof of residence to my account because I was afraid something could happen since the addresses didn't match, now they don't answer my emails anymore and I filed a complaint right here on this site and I'm waiting for a response, I'd be happy if you could check it out too and let me know what you think

I would always recommend contacting the casino in case of any unpleasantness, even of this nature. There is nothing to worry about because the more you wait, the worse it can be in the future. 

Anyway, since you have filed a complaint Veronika is now in the process of resolving it and hopefully it will be cleared up and you will be able to change the incident. 

I have looked at the complaint and since I don't deal with them, I will ask you things here from time to time.

Of course when you have an update, please let me know.

As I told you they don't answer me anymore, do you think there is a way to get it back, will they understand the situation? also because it can very well be verified what I said to Veronica in the message to which she hasn't answered yet

In my experience, MyStake Casino usually responds to complaints when contacted by us. We first have to find out from the player everything that is necessary for this to happen. I don't want to give you any false hopes that this will be resolved, I would rather wait to see how the whole situation develops and what our team will find out from you as well. Then we'll see what the casino has to say. 

Besides, Veronika doesn't just have one complaint, and you have a timer at the top right of your complaint that tells you how long each side has to respond. So you don't have to worry about not getting an answer from her.🙂

My favourite casino I have ever gambled at by some way. Great game selection at great rtps. Once your verified you shouldn't have any issues. Layout very easy to use and navigate. Love playing here

Hello, I'm glad you're enjoying the casino. When you outlined the verification, how long did it take you? What games do you like to play and which game provider is the top one for you? 🙂

Once documents were put in I pretty sure I was verified within 24 hours but it was a while ago now but I'm sure it wasn't to long and the great thing is, once that was done I was good to go and haven't had any issues. As for game providers literally there all really good and play really well I like the pragmatic, hacksaws and pg softs but all providers play really well and seem to be the best versions of the games available, set to a good rtp. This is what makes mystake a cut above, in my view. Have had some great wins from time to time. Highly recommend 👌

Great description, I like the way you summed it up. If you have to remember, what was your biggest win and what slot? Do you have a screenshot to show off? 😀

Hello, 2 days ago I deposited 20 euros on mystake. I played with them and gradually withdrew 122 euros. The withdrawal was first confirmed, but after a few hours in the gaming history it was said that my withdrawals were canceled. I am sure that the money was not returned to my account. When I wrote to support, they wrote to me that they returned my money and that I lost it, but after withdrawing 122 euros I did not continue playing, so I am sure that they did not return my money, what should I do?

Thanks, I think my best win may be 2700 odd on ze zuez when it first came out. As we know all the games play better when they first come out. Also had some big wins on le bandit.

In this case, if the casino is not able to resolve the situation, it would be best if you filed a complaint here and our team will intervene.

What do you say?

If you'd like to go for it, just follow the link where you can do so.

Please inform us about any updates.

Is it really so?

I am not sure if the casino can change the RTP whenever they like, though. If the casino is regulated by some authority, they should control it, you know.

I tried, but I couldn't find mystake casino in the menu.

No I don't think they can change it as and when, but they have a choice to take the game at a higher or slightly lower rtp and in my experience there usually set to the best rtp available, plus there's slightly different versions of each game (in the way they play) and again in my experience it's usually the best version.

I sound like some sort of mystake affiliate or employee banging on like this! I'm not I just really rate them as a casino

It is no problem if you are not able to find this casino in the list. Just choose any casino from the list and explain it well that you'd like to file a complaint for MyStake. our complaint team will fix it later.

Will you try it, please and let us know?

It is completely okay; we like your expertise and that you want to share your experiences here.

Well, all this is up to the game provider and then the licensing authority, as I said before, to control.

So, whenever there is some issue, feel free to contact them, of course.

So I am very happy that you managed to win quite a nice amount from the bonus. Do you buy them often in the game? I hope you will continue to do well in such a good arcade. Don't you have some screenshots?😀☘️🎉