MyStake Casino - general discussion (page 20)

I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please. Thanks

And when exactly have you requested the withdrawal? How long is it going for?

Hopefully, now the wait will be over after they approved your document.

I requested the withdrawal 3 days ago now. I still haven’t recieved it. When I ask for an update they say withdrawal processing can take 3 days and to be patient but I thought I would of heard something by now seeing as I verified my card info like the asked.

Generally speaking, the best course of action is to just do whatever it takes to get paid, to always obey instructions, and to comply with all requests even if you do not think they make sense. As far as I understand, there are no other demands; the payout is just awaiting to be processed.

Though I am aware of how difficult it can be, nobody outside the casino has any influence over how they handle verifications or payouts. Usually, the initial withdrawal takes the longest, so hopefully you will not have to wait too long. I sincerely hope you get through this difficult period much sooner, but if you struggle for more than 14 full days, our specialists will assist you.

As far as I know, this casino pays out, so I would say it is just a matter of time.

Hello, I wanted to withdraw all my money using the cryptocurrency method, my account is already verified, but they won't let me withdraw my money, this is a scam, since when you win they don't give you anything, they also asked me by email for a video with my face and my information, and they ask me to pronounce my information in English, when I don't even know English, this is the last straw, my 289USD down the drain, I'm fed up with what they steal here, I demand that someone respond to this urgent complaint.

So, do I understand correctly that the casino asked for some additional verification from you?

If you feel that is too much for you and you need some help, do not hesitate to file a complaint here with our team, and hopefully together we can find a solution.

Just follow this link, please, to do so.

Let us know if you need any assistance; we'll wait here for your reply.

I would like to cancel my bonus at mystake because I activated it by mistake. According to the online instructions, I can deactivate it myself, but this is not possible. Support has not responded either. Can anyone help me deactivate my sports betting bonus?

Hi, although support hasn't replied to you, I'd obviously try to get a response to them. What about live chat, did it not help you too? If they told you it's possible but you don't see that option anywhere, it's best if they assist you with that. Did you also write an email?

If they don't reply again in the next few days and you can't delete it, get in touch and we'll try to help.

Hey, I made a withdrawal with USDT.

It still hasn't arrived.

My account is verified,how long it takes? @mystake

Oh ! Did you get your money ? And how long time ?

Or that casino also cheating? I hope no

Hello, how long have you been waiting for the money and what payment method did you use? 

Of course, if you want to tag the casino, it's basically not possible, but if you use the "reply" button on any of their replies, they will be notified.

Anyway, let me know a bit more about the situation, did you play with the bonus or not? Is this your first withdrawal?

Hey i had no problem with withdrawal.

it came just after 1 day. Thank you very much.

@mystake best

Good news then, sometimes it's best to be a bit patient and wait a few days, communicate with support and see if something moves forward or not. In some cases it will turn out well in others worse. 

But yours was positive so I'm definitely happy. 😊

Mystake sucks the worst scaming site to know!!!!!!! Providing 388382 documents with scaning face and verified account they decide to close my account and stole 440 eurs from me for vioalinting their terms. This is such scam and fraud this site it has to be reported imieatdly!!!!!!!!!! Alll the people to go to jail from this site stealing hardworked money from people discustint!!!!!!! Send 2000000 proofs that i own the card and statment and without any explanation they close your account and steal money

Hey, did the casino tell you more specifically what Terms you violated? That would probably be important in this case. You didn't end up passing verification when you sent them so many documents, did you? What was the specific problem with which documents?

Additionally, I saw that you submitted a complaint so we'll see what can be resolved and how it turns out. 

I guess it's all fair.

Yes that i vioalted term 9 and 10. I passed all verification. When i opened account i verified with scanning my face that they do with live camera. Sucessfully. Then sucesfully passport verified and sucesffully ultitly bill verified. Than bank statment sucessfully verified for payout (the real bank slovenian). But deposit card visa they rejected . So basically verification of credit card that was online card on revolut didnt pass their checks. I took screenshot from my app and with transactions down. Plus sent bank revolut statment beacuse they said the card has to ne psyhical. So basically revolut bank statment didnt pass i dont know for what reason because revolut specificly sent me the bank offical statment so no sense. I feel used really

Okay, so that seems to be the biggest problem. I know that Revolut also has physical cards, have you thought about getting one? 

However, I would still say that if Revolut gave you an official proof that you are the owner of the card, then I don't understand what the casino can be bothered about. 

So it's good that you have a complaint and let's try to find out how it goes. 

I wish you good nerves.

No dont need phsyical cause have plenty others similar to revolut. Revolut i only use to transfer money for betting thats all. Yeah i have no idea aswell thats why im saying this is imposible. Iv sent what iv got and they werent happy and just closed account and stoled 440 euros . Lol

I think it could be a valid document and I don't know why the casino doesn't want to accept something like that if you got it from revolut as you mentioned.

Anyway, our team will try to help you in your situation and we'll see what we can do. 

Hopefully it will be resolved without further inconvenience.