MyStake Casino - general discussion (page 20)

And I received an email from mystake asking for the deposit account statement in PDF, but I made the deposit with post and pay, that is, first they tell you you can deposit with prepaid cards then after that they don't let you withdraw help

Hi, according to what I've read the only issue you have is that you can't verify the pamynet method yes ? The problem is that you can't get the pdf from the prepaid card apparently, so you're not the first one struggling hard to get wins in the end. Is that all you need to provide to the casino and all the other documents were fine ? 

I saw that you have already submitted a complaint and so our team will try to help you in your situation. I firmly believe that this will be possible and you will eventually get your money. 

If something new comes up or the casino informs you about something, let us know in the complaint section and feel free to let us know here on the forum also. 

I'll keep my fingers crossed for you. 🤞

Good morning, thank you very much they uploaded, you were very kind and reliable

Hi, do you mean that in your case you moved forward and were allowed to verify ? That would certainly be great and wonderful news but I'm not sure so I'm asking just to be sure. 

If by any chance you have managed to resolve the situation or learn anything new, post it in your complaint so that Petronela also has an overview.

I am waiting for your reply.

Hello, I would like to know why it won't let me bet at my Mystake casino, I have activated a bonus and loaded money to play and it won't let me bet, this is what I get

Have you contacted the support team regarding this error? They should be able to explain, I reckon. Please let us know.

Hello, a few days ago I opened a quant with 45 and then there would be another quant with $10 and playing with the $10 I made a profit of $50 and now the casino won't let me withdraw my money, how could I fix that?

Could you tell us what the reason is for not letting you withdraw, please? Did you pass the verification process at this casino?

I've been playing at MyStake Casino for a while now. The selection of games is good, but the payouts are delayed, which is a bit frustrating(

So how long did you have to wait for the withdrawal, please?

Here's the link where you can submit a user review if you wish.😉

I created an account, I played, I had fun and when it came time to withdraw the money I got the following error:

Unfortunately, we couldn't verify you

We could not verify your profile as your age doesn't match the requirements. If you have any questions, please contact the Company where you try to verify your profile kyc@mystake.email

I am of legal age and I do not know why this happened, in the same way I wrote an e-mail to the address which was indicated in the error message

I am waiting for the solution to this problem and if any person from the forum, moderator or active member of the community can help me because I need that money and I will give all the information necessary to confirm that I am of legal age and to be able to withdraw my money

Of course, thank you very much to everyone

Hi, did you select your date of birth or something similar in the registration form ? When you verified did you send your ID or as soon as you tried to verify it threw you this error without the possibility to send anything to the casino ? 

Of course, you did the right thing to write to the email listed in the screenshot and we will wait to see what reply you get from the casino. Maybe this is just some misunderstanding and you will solve it together without any further problems. 

However, if that is not the case, feel free to contact us and we will try to assist you. 

Let me know when you have an answer. 

are uk players getting paid out on this site ? I pending withdrawal with them

Hey, I don't think it depends on the country, unless we were talking about the UK being restricted in a casino. That's not a concern. 

Anyway, how long have you been waiting for a withdrawal ? Is this your first one ? Have you been able to verify or it was not needed yet ? 

Oh I’ve been paid actually , no complaints . Super fast within 24 hrs was verified start away

See. Sometimes you just have to be a little patient and not worry right away. The withdrawals according to what a lot of players write are usually not immediately in order, but as long as it was within 24 hours, then it's perfect I would say.

I suppose after this experience you will continue to play here, am I right ? 🙂

Yes I would I have no issue thankfully . Had so many issues with sites was worrying . But it was for nothing . Thanks

I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please. Thanks

And when exactly have you requested the withdrawal? How long is it going for?

Hopefully, now the wait will be over after they approved your document.

I requested the withdrawal 3 days ago now. I still haven’t recieved it. When I ask for an update they say withdrawal processing can take 3 days and to be patient but I thought I would of heard something by now seeing as I verified my card info like the asked.