MyStake Casino - general discussion (page 19)

They already fixed it, thank you very much

Hey, so that is really great.

This is so wrong for them to do this!

Hi, what amount did the casino take from you specifically ? I see that 1800 were confirmed, so that's what you should probably get, so I don't see from the screenshots what the problem is. I was wondering if you're worried about the wagering, it's quite high, but in cases like this when you take a bonus you should always read the rules to know what you're getting into because it's not unusual. 

But if I have misunderstood something, be sure to let me know.

They specifically took £1800.09 due to excessive winnings. I was only aloud 5x of the £40 which is £200. This is the bonus terms and conditions apparently, tbh I think it's wrong considering I've put money into the casino most likely thousands of pounds with no return hardly, ever since this I've been having problems with them locking my account balance, having to verify my cards again, not been able to communicate with them properly etc.

The fact non of the games were doing nothing at all aswell until I used this bonus, they seemed to be really active all the sudden giving me big wins. Managed to turn £40 into over £2000 seems off to me. If you understand.

Of course I understand, but on the other hand it is also clearly stated that what are the rules for the bonus and how much you can get out of it. Also at the bottom of your screenshot it is written that when you withdraw the excess, it will be removed and you will only be able to withdraw as much as allowed. So with that information you knew what you were getting into and it's often common for bonuses to have a maximum cashout. 

So even though I agree with you, in this case I don't see anything that the casino did wrong.

As far as locking the balance and verifying cards, you deposit from multiple or why do you have to keep verifying cards ? 

I understand it is the terms and conditions of the bonus but it's not exactly fair play for every customer is it, so this is me standing up and raising a dispute about it to make changes to keep customers happy in the future. I'm gutted about it tbh I put over £400 in to receive that £40 cash back and turned it into over £2000 I was happy I went to cash out and this happened bringing it down to £200 so I've lossed out in the end that's not fair play at all.

I guess that's why I wouldn't play with casino bonuses because most of them are not profitable for me. While I understand your frustration and sadness, I don't think you'll get very far with your complaint, as Nick also said that it was clearly stated that the max withdrawal is 5x the bonus. So as much as I understand you, I'm afraid the best thing to do next time is to choose what bonus you want to play with and if it's worth it.

Good afternoon! Has anyone had any problems with this company? I was given verification, which I can not pass for a long time, all the documents I threw promptly I think that they are deliberately stalling time, I have hung $ 1200 perhaps someone who has had a similar experience and knows how to withdraw money? 

Good day to you!

When it comes to the verification, I wouldn't start by comparing your issues to the others, because each process is more or less unique. If you agree, I would instead try to focus on the concrete issue.

Could you explain why you couldn't pass the verification, please?

If there is a specific issue with one or more documents, kindly focus on explaining the difference between what the casino asked you to provide and what you actually provided.

I believe that once we both understand what must be provided, you can focus on fulfilling the request properly.

So, don't hesitate and share even the casino's official rejection reason, I would find that rather handy, to be honest.

I believe that the more information we have, the more likely it is that we will find a solution.

What do you think? Care to share more?

Mystake

recently won £600. Tried to withdraw. Need to complete verification. Do this and it says can’t verify identity. Emailed support. No answer. Live chat doesn’t work.

please help!

Have they explained to you the reason why they are not able to verify you? Have you sent all the documentation needed? Please give us some updates about this issue in order to help you. We will wait for your reply here.

Hello, how to recommend registering for Mystage through casino.guru

I'd say it's pretty simple, just click on the green box in our casino review.

And then you just register in the casino using the register button. 

However, are you asking because you thought about doing it and giving this casino a chance ? 

Yes, I really enjoy sports. I've noticed that they have a lot of sports, but I'm not sure if their reputation is good or not. I'm also worried that I won't be able to get the money after winning. So, is it possible to register through casino. guru so that if there are any bad results, casino can still provide me with help

It is not a condition that you have to be registered through us to get any help. If you are interested you can read more information about the casino. Safety index is not the worst and it says above average. As far as player feedbacks are concerned, I can see that it is as bad as it gets. User reviews can be read here. 

Also complaints are a good source of information and I have seen that there are some open ones and recently two unresolved ones, so I would probably be careful. 

Of course you don't have to worry about the withdrawal right away when you haven't even played here yet, but if you try it, definitely not for a lot of money but rather to make a test deposit and see how it goes. If something comes up, you can contact us and we would try to help if possible, but this is also not a guarantee that the casino will cooperate, so not every complaint has to be solved. 

However, if you do try it, feel free to let us know how you get on or what experience you have had. 

Good luck. ☘️

Thank you very much Jaro，I will proceed with caution

You're welcome, if you come here to play, feel free to share how you enjoyed it. 

I'll keep my fingers crossed for you. 🤞

Hi, I made a deposit of €35 on mystake with a post and pay Evolution card, now I wanted to withdraw the winnings but it continues to be rejected even though I put the post office bank account iban, and I tried post and pay iban, I would like to know how to withdraw cabbage