Megapari Casino - general discussion (page 4)

there is weekly fixed % of sport bets cs, but maybe 2-3 % idk exactly.

also there are some points that i sometimes have and sometimes don't ..u can use them on some live games or sportbetting if u transfer them to real money tickets/promocodes. they are not really explained and i don't know how i can obtain them

basically their app is f 300 areas, and stuff u can't really know what is what, there are so many things

but this cs is bugging me ever since i hit max

I would leave it as a negative review, which is what lowers their rating (and it's the only thing that matters to them)

Dear player,

We apologize for the disappointing performance of our cashback system at the moment. You are correct that as you progress in levels, the company should offer you even more perks. I have recently had a discussion with the VIP department, and they assured me that the system will be updated soon. The current system is dependent on bet amounts and has a relatively low percentage for short play periods. Please provide us with your account ID, and we will explore ways to enhance your gaming experience with MegaPari.

Hello

We apologize if our efforts have left a bitter taste. However, it is not accurate to say that the rating is the only thing that matters. At MegaPari, unlike many other casinos, we have a dedicated department specifically created to monitor customers' sentiment and troubleshoot any issues. If you are our existing customer and experiencing any trouble with the platform, please do not hesitate to contact customer.claims@megapari.com. We are here to address any concerns and provide assistance.

I opened a case but I want also to add here the issue I'm trying to solve.

Problems with a withdraw through SEPA. I was able to withdraw money yesterday but today, at first was denied and know even the option has disappeared. This is far far to be the quality you expect from a trustable site.

The assistance from their end seems poor. Always the same answer and not really addressing what happens.

I really hope I can solve my problem properly because all what I've played was legit. Deposit via bank account and trying to withdraw the same.

I hope CG will help and also from Megapari stop hiding their methods of withdraw and handle as they should.

Hello.

Dear goofysandy, we apologize for the difficulties encountered with withdrawals via SEPA.

The fact is that preventive work was carried out on this payment system in the period from 10/29/2023 to 10/31/2023. For this reason, this payment system has been disabled as an option for withdrawing funds.

At the moment, the functionality of the payment agent has been fully restored and is operating as normal.

We understand how frustrating it can be to experience an unexpected loss of your payment system. However, this is a forced procedure necessary to ensure stable and secure operation of the withdrawal system.

Hi, I'll start by saying that I saw that the casino representative has replied to you about your withdrawal problem. So it looks like there has been an downtime of this payment method. 

Did you reenter the withdrawal ? It would be nice to wait since you said you got the money without any problems before and be a bit patient. If there are any further problems in the next few days, you can update your complaint that you have filed. I wish you the best of luck in your withdrawal. ☘️😊

I'm glad to see that the rating that CG gives to Megapari has dropped a lot. They are finally realizing that it is a pirate casino with practices that are not illegal but are creepy (such as temporarily eliminating withdrawal methods so that you are tempted to continue playing and end up losing, account closures for no reason, etc.)

Hopefully users will also leave their experience in the casino's specific reviews.

Hi, I suppose when you described these things you had a problem here, am I right? Sometimes things like payment method elimination can be caused by technical problems that are not the casino's fault. I don't think it would have to be the shady thing. However, feel free to share if something happened to you. 

It has happened to me three times, I tried to withdraw via SEPA transfer and it was not available and I ended up losing everything. They are not specific problems every many months. These are problems every three or four days (I have a lot of experience in casinos and I have never seen anything like this).

They limit themselves to answering with an automatic message and saying that "these are not the quality standards they want in their company" and that they will do everything possible to solve it, but it is a lie.

I am not going to play in this casino EVER AGAIN.

I understand why you have this attitude towards the casino when it has happened to you 3 times. However, I would like to tell you that if such a thing occurs in a casino again, you can contact us and file a complaint with us, which might help. It's free, so I always think it's worth a try in similar situations. 

However, I am sorry that you lost your money in the end and nothing could be done about the case. Next time, you'll know you can try reaching out to us. Hopefully, this will not be necessary and you will have a good experience. 🙂

Hello.

I'm stopping by the forum to comment on my terrible experience with megapari.

I have an "unresolved" dispute in which casino guru agrees with me and which has a value of 3000 euros for more than 9 months.

Megapari reopened the dispute and, after A LOT OF NEGOTIATING (I wanted 2000 and they only offered 1500), the Megapari representative insisted, on February 1, with an offer of 1500 euros (and asked me to think about it for a few days). On the 5th I accept the offer and his response is that now the offer is 1000 euros.

It is shameful. The seriousness of this casino is clear. In my opinion, casino guru's rating is excessively generous.

Hi, I read your complaint too and I saw that you didn't reach an agreement with the casino after all. I can understand that because I wouldn't want half of what I'm really owed either. Especially when the first offer was different at first and when you nodded at it, it changed to a smaller amount. 

However, the casino got black points for that and it affected its safety index. But since the casino has only 2 unresolved complaints, you can't expect it to suddenly have a completely low safety index. So I don't think it's unfair in any way.

Anyway, thank you for sharing this on the forum, and maybe the casino will want to reopen your complaint sometime in the future and hopefully you will get everything you are owed. 

MEGAPARI CASINO---------Good morning, I play a multiple football match and it is made up of 7 matches with each of these having established odds and if a match is postponed the remaining odds of the remaining matches are considered. Instead on your site they stole money from me for no reason, when they paid me the multiple they withheld some money without giving me any explanations, I consulted their chat (even if it is often useless besides the fact that they put you on hold for even 20 -30 minutes) they told me without explaining anything that it's fine like this. At the next review on the same day I'll explain another thing even worse than this:

Furthermore, yesterday while I was playing your roulette something truly incredible happened, after my bet was a winner for a sum of €34.20 and regularly paid by your system, after a couple of minutes the same amount, i.e. 34.20 €, has disappeared from the table. from my budget. I asked for explanations in chat, and was disdainfully told that everything is fine the way it is. incredible ! INCREDIBLE! HERE THEY HAVE A SYSTEM THAT IS LIKE THIEVES TO SAY THE LITTLE WHERE THEY CREDIT YOU FOR A GAMING WINNING, BUT AT THE SAME TIME THEY HAVE THE WAY OF CANCELING THE SAME WINNING WITHOUT GIVING YOU AN EXPLANATION. I asked for explanations for this too and they replied that everything is fine. Incredible. Don't play on this site, they steal your money and don't pay out your winnings. I can prove everything not just in words as I did with them. don't play here!!!!

Hello, I'm sorry to hear about your problem at the casino. However, I understand that you were able to open a complaint, which I think is a good step if you feel that you did nothing wrong and the casino can't explain and give you a relevant reason why your money disappeared. 

As for the roulette itself and the €34, do you have this bet in your game history where it would show that you won ? If so I think that would be a good proof. 

Of course, since support gave you the same answer over and over again, which basically didn't say much, we'll have to wait and see what our team finds out and where it goes. 

I hope everything will be resolved fairly and if you have any further info, don't hesitate to let us know. Good luck. ☘️

Hello, I wanted to inform you that the megapari casino site, recognizing the error, has returned the sum I contested. Therefore, thanking you for your interest, I consider the matter closed. Thank you and greetings.

Well, I'm glad it turned out this way and the casino admitted that there was a mistake. You resolved it quite promptly. 

However, could I ask you to also write this fact to Kristina in your complaint so that she can close it ? 

Also, will you continue to play at the casino? 

Hi, I think Kristina already knows how it went. Furthermore, to answer your question, I need to ask you a question: "would you play on a site where the money disappears?" I agree that they gave it back to me, but it's not a mistake, the money is gone, and if I hadn't noticed and been able to prove something I shouldn't have done, I don't think I they would return them. I spent hours chatting to bring countless proofs. I find this shameful to say the least and I don't think it's a mistake.

I think she'll still ask you to confirm that you've received the funds, so I reckon it'd be nice to write it anyway. 

Regarding the second part of your post, I would say that you have a point. Personally, I'd probably be on the fence too and wouldn't play here again, but that was a question for you and not for me. Some players will say that the casino tried and solved their problem, which is also sometimes a good thing, because maybe not everywhere would be like that. 

However, I will certainly understand if you don't go there anymore so that something similar doesn't happen. 

Either way, I hope you'll do well. ☘️

Good evening, I feel SCAMMED by MegaPari, I am desperate, for three days the casino security department has been giving me ridiculous explanations and asking me for more and more things in order to make my withdrawal. I have been depositing and withdrawing through ASTROPAY for months and suddenly that option disappeared, they told me to deposit from another wallet until ASTROPAY returns. I opened an account in LEMON, I deposited $4000 and everything was fine, when I wanted to withdraw all the balance I had they started with excuses, I feel like they are SCAMING me. I was only able to withdraw the $4000 I deposited through LEMON. I have 500,000 inside that they are holding me and they ask me for unusual data and they never enable withdrawals. I ask you please to help me. I need the money urgently and I have the feeling that this is a SCAM. I trust that you can help me. Millions of thanks. All the best!