Megapari Casino - general discussion (page 5)

I can actually see, that you have already submitted a complaint 👈, where our team need an update from you. Whenever possible, just use the link above 👆, in order to give them some answers regarding this issue.

Is your account fully verified at this casino? What was the reason the casino gave you, when they let you withdraw your deposited money only?

I really hope, our team will be able to help you out.🤞

Hello, I want to leave my complaint because I deposited 30 dollars to megapari, and won 60 and they won't let me withdraw my benefits, my account ID is: 768194549, and they never asked me for verification, I got tired of sending emails to megapari's security gmail and they didn't There are answers that give me twists and turns and they make me tired, I do everything possible and I barely have time for work and they steal my money like that. What a terrible service, if it is a casino, show their face and give me my money back.

I showed up a few days ago, I put in 30 usdt and I was able to double it to 60 usdt and they won't let me make the withdrawal to leave this casino because they are scammers my ID is: 768194549 it's a shame because it's a good casino but they withhold your money and They don't let you withdraw, I couldn't do the KYC because they don't verify it, I sent +10 emails and none of them responded accurately, some SCAMMERS sent them photos of my ID and nothing, I'm very tired, the only thing I'm looking for is to withdraw those 60 usdt which I have unfortunately

THEY RETAIN YOUR MONEY AND WON'T LET YOU WITHDRAW

I showed up a few days ago, I entered 30 USD and I was able to double it to 60 USD and they won't let me make the withdrawal to leave this casino because they are scammers. My ID is: 768194549. It's a shame because it's a good casino but they withhold your money and They don't let you withdraw, I couldn't do the KYC because they don't verify it, I sent +10 emails and none of them responded accurately, some SCAMMERS sent them photos of my ID and nothing, I'm very tired, the only thing I'm looking for is to withdraw those 60 usdt which I have unfortunately

MEGAPARI CASINO

NOW IT TURNS OUT THAT THEY DO NOT ALLOW YOU TO WITHDRAW THE WINNINGS THEY FORCE YOU TO BET COMPLETE TO BE ABLE TO WITHDRAW

Hello. Sorry you found yourself in this situation. I can see in your complaint, which you have already submitted, that you have there also the answer from the casino representative. So it is actually a really positive thing, and let's hope, they will resolve the issue ASAP, as they said. Try to cooperate with the casino now, and if there will be any more issues, our complaint team will be ready to step in.

Hello everyone, I'm going to tell you about my experience with Megapari.com.

Playing "Ruleta Del Sol" by Ezugi at the Megapari.com casino I made a bet on the third dozen where the number 25 was bet with a total amount of 937.50 Argentine pesos, it turns out that the ball turns and lands on the 25 but in the The game screen marks the number 2. The players realize the error and in response to the complaint, the dealer says that she will call a supervisor to see that the ball was at 25 and according to the dealer's words, the error is reported to all players. game providers. Megapari says that my bet was not a winner and the people at roulette del sol tell me that they reported the error. I don't know how I can claim my bet to be paid. I have videos where the dealer can be heard telling me that they reported the error in that round of play. I hope you can help me start the claim somewhere that can act as a mediator.

Hi, can I ask if in your situation you also have this bet in your betting history ? It is good that you made videos, but is it also visible how the ball hits on number 25 ? So when they admitted that there was a mistake and that they will investigate it, why your bet was recorded as lost, did you try to ask the casino ? 

However, if you think you have what it takes to file a complaint, you can do so here on this link. 

Just click here. ⬅️

We'll see what the team finds out and where it all goes. 

Are you going to try it ? 

In the bet history, 2 appears as the winner, in theory Ezugi reported the error to Megapari. I'm going to look at the history again to see if I change anything. I don't know who to complain to or how to do it. The truth is that the ball lands on 25 but the system reads 2.

Indeed, in the player's history in Ezugi's "Ruleta del Sol" the winning number appears as 2 instead of 25.

Dear Megapari,

Would it be possible to receive an update on your decision before the weekend? I haven’t slept well for days and I’m extremely stressed about the situation. Your prompt response would be greatly appreciated.

Hi, I know we've written about your case before, so I'd like to keep it in one place so we don't discuss the same thing in multiple threads. 

Jozef said in your complaint that the casino needs a little more time for internal communication, so obviously you will need to be patient, although I know that is not the easiest task for you. It wouldn't be for me either, but it will be the most sensible thing you can do for now. I would like to see a deal done as soon as possible, but such cases are individual and sometimes harder to evaluate. 

That's why your cool head will be important. 

I firmly believe that this will be resolved shortly. 

Hi,

Thank you for your response and for keeping everything organized. I apologize for my impatience, but the last time I heard from Megapari directly was on May 28th. I have been trying to contact them multiple times via email (customer.claims@megapari.com) without any response. Additionally, they haven’t provided any updates on the complaint for two weeks. This lack of communication has made it difficult for me to remain patient. They have really hurt me deeply, and this situation involves a significant amount of money. I really appreciate your support and the efforts to resolve this matter as quickly as possible. I look forward to any updates and remain hopeful for a positive outcome soon.

I totally understand that and I would be nervous too. But I suppose the casino is communicating with Jozef, so it's possible that's why you didn't get an answer from them. When they come to an agreement with him, I think they will present you with a deal and then you can decide how you want to approach it. Let's give them some time, I hope they are doing everything they can to get this sorted out. 

Thank you for your understanding. I appreciate your perspective on the situation. I’ll try to be patient.

I reckon it's the most sensible thing to do. Hopefully you'll get an answer as soon as possible and, more importantly, what it will be. 

Cool platform with many games, tools, bonuses. I have not any problems with verification

So if you'd like to write more about your experience from this casino, you could submit your review here 👈.

Did you have any nice wins there as well?

Since 09/14 I have requested the definitive exclusion from megapari and they do not do it, every time they respond, which is every two days, they offer me something and when I say that I want the definitive withdrawal, they inform me that they will refer it to the relevant sector and they take two or three more days, then they make me another offer, I repeat again that I do not and they tell me again that I have to wait. I want the definitive exclusion due to problems with the game and they refuse to do it even though it is my express decision. Be careful, because when you want to leave they do not allow you and they give you thousands of turns so that you continue playing even when you have problems.

Hi, I've read what you're writing about and I think you've done well to open a complaint. Surely a casino should not take such complaints lightly and deal with them seriously. If a player wants self-exclusion, do it and don't offer him various bonuses and so on. 

So our team will try to help you and see what we can sort out. 

Tomas has already asked you a few questions, so if you have the time you can answer here. 

If there is something new, don't hesitate to let us know.