The player from Italy had had two issues with the online casino: He had claimed that his football game winnings were incorrectly calculated and part of the payout had been withheld. Additionally, he had won a bet in roulette but the money had disappeared from the account shortly after, and the casino's chat support hadn't provided a satisfactory explanation for either case. After our team had intervened, the casino had acknowledged the error and returned the disputed amount to the player's account. The player had confirmed the receipt of the funds and considered the matter resolved.
Megapari Casino - Player reports incorrect winnings calculation and disappearing funds.
Amount: €34
Megapari Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
Hello, I am playing a multiple football game, which consists of 7 matches with each having its own set odds. If a game is postponed, the remaining odds of the remaining games are considered. However, on your site, my money was stolen for no reason. When I was paid for the multiple-choice game, some money was withheld without any explanation. When I contacted the live chat (which is often useless and puts you on hold for 20 - 30 minutes), they simply told me it was fine without explaining anything. In my next review on the same day, I will address another even worse issue:
Additionally, an incredible thing happened yesterday while I was playing your roulette. After my bet resulted in a win of 34.20€ and was duly paid by your system, a couple of minutes later, the same amount, that is 34.20€, vanished from my account. I asked for an explanation in the chat, but was dismissively told that everything was as it should be. It's unbelievable! UNBELIEVABLE! THEY HAVE A SYSTEM HERE THAT IS NOTHING SHORT OF THIEVERY WHERE THEY CREDIT A WIN TO YOUR ACCOUNT, BUT AT THE SAME TIME HAVE THE GALL TO CANCEL THAT WIN WITHOUT GIVING ANY EXPLANATION. I asked for an explanation about this as well, and was told that everything was fine. This is astonishing. Don't gamble on this site, they will steal your money and neglect to pay out winnings. I can demonstrate and prove everything, not just with words like I did with them. Don't gamble here!!!!
Automatic translation:
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8 months ago
Dear assimiei58,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First, I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
Therefore, I would like to focus on the second issue. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you see this roulette bet in your game history? Does it have any result - win/loss?
- Do you have any evidence confirming that you indeed won this bet and what the exact result was?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
In the first image you can clearly see my balance at the bottom left, while in the second image my balance was reduced by €34.20 without me having placed any other bets. I understand that it is perhaps difficult to understand exactly what I have explained to you, but I asked these people to verify by simply calculating my won and lost bets, so the balance I should have would certainly appear. But as I have already said, that's fine for them and they don't intend to do further investigations, for me they didn't do any. In the history of the game, you can clearly see that the win in question was paid regularly by their system, however I never said the opposite, but how can I prove that after a short while the win disappeared from my balance? That's why I asked if they could count my plays, the only way to see what happened to me. But if they don't want to do it, what can I do?
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8 months ago
Hello there, dear assimiei58 and the CasinoGuru team!
Dear assimiei58, I apologize for any inconvenience you experienced regarding your betting and missing funds. After a thorough review, I can confirm that the funds have been successfully returned to your account. Regarding your sports bet, I have sent you an email requesting more info. I look forward to hearing from you.
Dear Kristina, if the player does not encounter any further difficulties, I believe we can consider this complaint resolved
Thank you for your attention to this matter.
Best regards,
MegaPari Team
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8 months ago
Hello everyone,
Thank you both for your replies.
Dear assimiei58,
Could you please confirm that the funds have been returned?
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8 months ago
Translation
Hello, I wanted to inform you that the megapari casino site, recognizing the error, has returned the sum I disputed. Therefore, thanking you for your interest, I consider the matter closed. Thank you and greetings.
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8 months ago
Dear assimiei58,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
