Mega Casino - general discussion (page 2)

No the bonus conditions changed and since I won the money they've changed again because I have to accept new terms and conditions before I can even log back into my account. I can't help but feel something changed because I won the money and they're finding a way to not pay me

Hello,

to me, it seems that we are helpless to prove anything without the gaming history. 🤔

Ya so how does that go against me it's the casino that won't answer they should be blacklisted like on the other review pages I've asked for my gaming history multiple times

Hello bradpriest22,

I read your complaint again and I feel that there was a kind of misunderstanding about acquiring the gaming history. Kristina waited for the confirmation that you asked the casino to provide it, and the moment you wrote that the casino ignores you, you also mentioned that you were seeking help elsewhere.

From my point of view, it will be best if you ask the complaint to be reopened and state the reason that the casino keeps ignoring you, so you have no chance to acquire the gaming history. Hence you ask us to contact the casino on your behalf.

I believe that your case is worth checking, and we are not fond of closing complaints without even trying to move forward. 

What do you think about that? 🤔

For more than 15 days I've been trying to withdraw what I won at the mega Casino it was 1800 they didn't pay it reduced to 1300 after a lot of fights with them sending documents all over again to the account they sent an email saying everything was ok

That on Monday, the 27/02/2023, the withdrawal would fall into the account, nothing fell then they said that the account was wrong and that a few days ago they themselves sent an email saying that everything was ok that the withdrawal was in progress, I have the e-mails I want to alert Mega Casino and fake scammers

the emails that they from mega Casino support sent me now that the seven day period has expired that they said for the withdrawal to be credited to my account

They sent another email saying that the account is wrong as if they stayed more than 15 days later they themselves sent an email saying that everything was ok my opinion all scammers and the only word I have to sum up this Casino bad character

Sadly, I can't read those printscreen, but it seems you could use some help.

If you agree, just tap or click this link to submit a complaint. Does it sound like a good idea?

Is still currently under investigation

Who is under investigation? If you use the reply button instead of the quote, it's hard to guess to which post you're replying. 🙁

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. 🙏

Hello, I requested a 200 pound withdrawal from mega casino they have had it pending for 48 hours now. They will not tell me what is taking so long and nowni am unable to login to my account. Please can you help me.

Hope you get your money soon. What is the message you get when you try to login?

May I ask if your account is fully verified at this casino and if you have had any withdrawals there before?

Try to check your email and the spam folder as well if you have received any messages from the casino, and let us know, please. Sometimes this kind of email can end up in spam, that's why.

Good luck they are a scam. Ripped me off over $10k. After I won I couldn't log back in and then when I was able to I had to accept new terms and conditions. They did something shady to me don't trust them

I'm sorry about your experience at this casino. Unfortunately, our complaint team didn't have a chance to investigate any further in your complaint, so we were not able to help out.