The player's requesting a refund of his deposits as he claims that the casino intentionally delayed his payout. Although the player has played over their balance instead of waiting for the verification process to finish, the casino offered the player compensation for the delay as a sign of goodwill. The player was happy with this offer and accepted that. We consider this complaint to be resolved.

The player made 2 deposits of £200 and £400, both in cash and without taking any bonus. After a large win on a £5 stake, their final balance was £5,000. They placed a withdrawal request, but the casino asked for additional documents for verification purposes. The player submitted their bank statements from the past 3 months and a Tax Overview, as they were self-employed, however, the support emailed them back saying they couldn't accept the tax overview. Instead, the player submitted their entire last 2 years Self Assessment Tax forms. After sending these they had no email reply. There were no more updates since then.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A player deposited AUD400, played the slots games for 8 hours, and lost. When he tried to deposit more money, it was declined. Through a live chat, he was informed that they no longer accepted players from Australia. He complained about not getting a chance to win. The casino promised to return his deposits but wouldn't reopen his account.

Jordy played with a bonus and when he wagered it, he started playing Blackjack. When he requested a withdrawal of €415, casino denied his payment due to breached bonus terms and conditions. The casino claimed that he played a restricted game but the player denied it. He turned to MGA and is waiting for their response. There is no further information on this case.

Lauren deposited €33, won €510 and requested a withdrawal. The casino was going to pay her but found out that she self-excluded herself at their casino's sister site. She claimed that she did so just to get her account closed because she didn't want to play there anymore and didn't want an open account with her bank details. The casino decided to return her deposit money. There is no further information on this case.

The player from Canada has requested a withdrawal one month prior to submitting this complaint. During the resolution of the complaint the player had stopped responding. Therefore, the complaint has been rejected. Then, the player let us know that winnings have been received by them.

The player from Brazil had deposited R$ 30.00 at the IC36 casino and had won R$ 150.00. However, using the instantaneous Pix payment method, the withdrawal of the winnings was delayed. After the player had raised the complaint, the casino approved the withdrawal and the winnings were credited to her account. The issue had been resolved successfully and the complaint was marked as 'resolved' by our team.

The player from Ireland had had a withdrawal pending for two weeks. Despite having received an email confirming verification, the casino had requested additional documentation. After we had reached out to the player for more information, she informed us that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Denmark had made a deposit of 100kr on December 2, but had not received the promised 100kr bonus associated with a promotional code. Despite his attempts to contact the casino about the missing bonus, he had received no response. After the player had raised the issue with us, we had facilitated communication between him and the casino. The casino had acknowledged an internal error which had prevented the bonus from being added to the player's account. The bonus was subsequently credited to the player's account, resolving the issue.

The player from Ireland successfully made a withdrawal two weeks ago after verification. However, despite being verified, the casino is asking for additional documents. Player confirmed the issue was resolved and the player received the withdrawal was received.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is experiencing issues withdrawing his winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited and played, but she got logged out of the website. Now she cannot log in to her account and changing the password didn’t help. The complaint was resolved as the player received his refund.

The player from Ireland had requested a withdrawal but had not yet received his winnings. The issue was resolved when he confirmed that he had received his winnings. The Complaints Team marked the complaint as 'resolved' in their system and appreciated his cooperation.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ireland has been waiting for the verification process for three days and understands that it may take time. However, their concern is that they have sent multiple emails and chat messages to change their email address but have not received any response or acknowledgment from the casino. Player’s complaint has been resolved successfully.

The player from Ireland experienced difficulties withdrawing funds from the casino despite having uploaded the required documents. The casino confirmed that the player's documents were verified after he contacted them, which allowed for the processing of his withdrawals of 300 and 500. The issue was resolved successfully, and the player acknowledged that he had it sorted. The complaint was marked as 'resolved' in our system.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We advised the player to wait at least 14 days before submitting a complaint, as delays were common due to KYC verification or high volume of requests. The player later confirmed that the issue was resolved after contacting the casino, and the funds appeared in his account within a few hours. The complaint was marked as resolved.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained until that day. The delay was initially due to the casino's standard verification process. The casino confirmed the withdrawal was processed and funds were sent. The player later confirmed receipt of the funds, and the complaint was marked as resolved.

10 months after he had registered and verified his account, the player from India had been asked to re-verify his account, which was holding his withdrawal of 100700INR. The Complaints Team had explained the importance of the KYC process in online casinos. The issue was successfully resolved when the casino allowed the player to make his withdrawal.

The player from Nigeria had sent their identity documents to the casino. Unfortunately, their account had not been verified at that time. The player had had issues with the verification process and withdrawal of his winnings. After a prolonged period and multiple exchanges, the casino had processed the player's withdrawal to his Skrill account, after experiencing some technical difficulties with the initial withdrawal method. The player had confirmed receipt of the funds. However, the casino had requested additional proof of income for further deposits. The player had acknowledged the need to provide this and had expressed his intention to submit the required documentation soon. The complaint had been resolved successfully, and the player had thanked the casino and the Complaints Team for their assistance.

The player from Sweden faced issues in depositing money to the casino. After depositing, an error message appeared and despite contacting customer service and waiting for 2 days, the player received no response. Player’s complaint has been resolved successfully.