Malina Casino - general discussion (page 4)

I thank you very much, I can only hope that I will receive the amount. In fact, I have 35,000 euros...with 800 euros, what do I need?.pfff, of course, if I give it out...

Hello, I was waiting for 3 withdrawals, I cancelled 1 to play again, 2 minutes after my account was closed, I never asked to close my account, you would have to be an idiot to ask for the closure of your account while you are waiting for your winnings, and so I still had more than 400 euros on my player account, but I will never be able to play or withdraw them since my account was closed

So unfair, you play, you win and they do everything not to pay, a good lesson for me, I only play on sites that pay instantly, when I arrived at almost 5000 euros I was happy and then I asked to withdraw my winnings and there these disappointment, 3 days for verification... in 2024 seriously!! , for me these are a technique to pay as little as possible. Kind regards

Hi there!

Don't worry, we will find a way to understand each other. I'm convinced you're doing great with the translator, anyway.

Let's focus on the casino problem:

The way I understand your points, three days after the account verification process was initiated, your account was closed and also the withdrawals canceled. Here comes the most pressing matter, though.

Do you know why the account has been closed, please? Did you receive an email explaining the events for example?

As far as I can tell, according to the screenshot, your account is under verification. In some casinos, you can not access the account until the KYC verification has ended. The matter of cancelled withdrawals may be also associated with the unfinished verification, yet it would surely be better explained from the casino support.

Are you sure so far you have not received any email, please?

This whole site is closed, I've been waiting for 7 days to pay 3 pieces of 800 euros. Today I wrote to them and the process is demanding patience, but they will never pay me the whole thing and I have 25,000 euros on the site....

Hello, I was waiting for 3 withdrawals, as he did not respond to my messages, I cancelled 1 withdrawal to play, and two minutes after I started playing my account was closed, I asked why my account was closed, they told me that I had closed it myself, these a lie, why would I close an account or I made money and I am waiting for me to be paid, The next day I received 2 payments of 500 euros, but I still had more than 400 euros in my player account since I had cancelled 1 withdrawal, so for me this site is a scam, just see the number of people who complain about this site

Hi, I'm sorry for you, I sincerely hope you're going to get paid... but their way of doing things is not fair, 3 days of verification for each withdrawal !?? Why 3 days, and only 3 withdrawals of 500 euros allowed... If like you you win 25000, images the time it takes to get all your winnings. As I said before I still had more than 400 euros to play on my account and no way to connect to my account, he closed it according to them for revision 

I just tried to log in to my player account, and it's still impossible, because my account is under review!? Revision of What, why? , more than 400 euros still in my account that I will never have, I'm sure

It's a pity that I've been waiting for the transfer for 9 days and it's still being processed. I don't recommend anyone to play on this site and I don't think I'll get my money, that's all I have to do!!

What do you mean is closed, if I may ask?🤔

So the support gave you this answer, that it is demanding patience? Nothing more, no explanation about what is going on?

Please try to stay patient, and if there is really nothing happening, I would suggest you file a complaint. Our team will try to get to the bottom of the delay if you wish.

Just follow this link, please and describe the whole situation. I hope that there will be some movement seen soon.

Keep us informed, for sure.

I believe that our complaint team could try to help you out with this situation.

Please file a complaint here, describe everything in detail and hopefully together we'll be able to solve it out in the best way possible.

What do you say? Are you in? Let us know, please.

Sorry, the translation is bad, nothing closed.

Yes, the support process tells me to wait, they will process it soon, but nothing has happened for 14 days.

Hi, these always the same answer... Be patient, people want the money they earned and nothing else... 14 days !! Seriously

Hi, why yet another message, you always have the same answer, be patient, people are patient but you don't do anything to pay the money they earned, simple right? You can be patient but it doesn't help! Kind regards

In their last messages, they continue to say that I asked to close my account, but they would have to be stupid not to withdraw the money you won before closing your account, I never asked to close my account, on the other hand I ask to have the money left in my player account and nothing else, And them, be patient, be patient, be patient, always the same answer but nothing gets better

Hello, why yet another request, I have already made several, the only answer I have from your services, these to be patient!! , but no matter how patient we are, nothing gets better, so why yet another request to have the same and only usual answer? Kind regards

No problem at all. It happens sometimes that the translation would change the meaning of the post, unfortunately.

I can see that you have successfully submitted your complaint here. As Nick has informed you, our team needs to wait 14 full days before they will be able to intervene. It is a standard procedure with every complaint, you know.

With the high volume of complaints coming in every day, I hope that it will be dealt with as soon as possible. Only then will we be able to find out more and see how the casino will act.

Please keep us informed about every update regarding this, and we'll keep a close eye on this situation.

Hi.

I surely understand your frustration here and can understand your point completely.

We, here on the forum, try to keep all the users in a nice and calm environment, you know, and don't like to see when someone is upset. That is why we use the forms of using these kind of words, or replies.

I know that it is hard to stay patient, especially when you know that you have done nothing wrong, and it is understandable that you want the money you have won.

Unfortunately, to tell the truth, we can't do much to influence that, though. That is why it is really important, for example, if a player submits the complaint whenever the withdrawal process passes the 14-day timeframe, so our team can intervene. They always do their best to sort it out with the casino and find out the reason for the delay.

So, if you'd like our complaint team to intervene in your case as well, please follow this link to file your complaint.

We'll keep our fingers crossed for the best resolution possible.🤞

Will you go for it?

I don't see any complaints submitted by you in our system, though.

You need to follow the link I have sent to you in my previous reply to do so, please.

They write withdrawal three days, four have passed and they haven't given me the money