Malina Casino - Player claims that payment has been delayed.

Hello, I encountered such a problem with the Malina casino that they don't want to pay me. I've been waiting for 13 days for 3x payments of 800 euros, but they don't want to pay me.

They keep saying soon...soon, but nothing happens

Dear bihariistvan1999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear bihariistvan1999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Greetings, I successfully received 2 out of 3 referrals, according to the site, I returned 1 referral, although this is not true. Then when I return from vacation, I will try to ask for the amount again, I hope I will receive it, in any case, thank you for your help!

Dear bihariistvan1999,

I'm glad to hear that two withdrawals have been processed successfully. Could you kindly confirm if you have requested the third withdrawal, or if it is still pending? Additionally, would you like to keep the complaint open until the third withdrawal is received?

I look forward to your response.

Best regards,

Nick

Dear bihariistvan1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings, I received an email from the site that an error occurred during the last withdrawal and therefore the withdrawal of the site. I am currently in another country and cannot access the site. I would like to close the complaint, thank you for your help, if in the future I do not receive the withdrawal again or the site refuses without reason, I will file a complaint again. Thank you very much for your help

Dear bihariistvan1999, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru