Aladdins Gold Casino - Player's withdrawal has been delayed.

From 21.12.2025 I dont received £200 withdrawal, support team sending generic answer

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Dear LV0408,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi Veronica,

This is my first withdrawal request, and I have already passed verification, i attached screen shot for ref .My winnings were accumulated from real play, without any active bonus applied.

Regards

Lidiia W.

Dear LV0408,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Dear LV0408,

It’s a pleasure to e-meet you. My name is Lala, and I’ll be handling your complaint moving forward.

As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet.

Also, if there happen to be any developments, please keep me informed.

Thank you for your understanding and patience.

Best regards,

Lala

I have sent a message to the casino. I will extend the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear LV0408,

I have not heard back from Aladdins Gold Casino. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Lala