LuckyBlock Casino - general discussion (page 4)

Still no withdraw for me btw. Customer support spheeling the same bs

Very dubious things are going on here in this casino yesterday my payout was suddenly canceled again and my entire balance was back in my casino account when I asked support I was told I would have liked to cancel this payout again and so they gave me the balance back written to the account. Well, I didn't cancel anything and I can't remember it either, I've now requested the withdrawal again. This morning I suddenly received an email saying that a deposit had been made, but I didn't deposit anything. I then looked into my account and apparently someone transferred a very small amount of TRX to my account???

They put it back into your account hoping you lose it. So you wont end up withdraw it

Lol i got told that you cant cancel in "intiated" So that is really interesting..

I find the behavior of this casino the very worst. All means and excuses are used to try not to pay for winnings. Of course, depositing works smoothly.

I'm surprised that more people don't want to complain. We're definitely not the only ones with this problem.

Sorry to step in, but this is not correct. 🙂 Allow me to explain if full:

"we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint."

So, you can submit the complaint anytime, just there is not going to be further progress for the first 14 days.

This is specifically valid for withdrawals with ongoing verification.

Ok, thank you. What the other aspect are, please? Does the casino communicate with you? Any explanation given perhaps?

It's hard to guess what is going on so, submitting the complaint is always a smart choice.

I know from my experience that many casinos may be short on staff during the summer holidays. Well, it seems we have to wait for the casino to explain further.

This is exactly the reason why we try to inspire players to submit complaints and write honest user reviews.

Without complaints, it is hard for us to find out whether the casino has decreased in fairness or not. Because complaints are time-consuming features, players should also always consult user reviews to get an idea of what impressions other members of the community have presented.

As you can see only a few bothered enough to provide feedback. 🙁

In total only 5 relevant complaints so far. Two closed, and among the open ones just one regarding delayed paymnet - I hope you understand such an amount does not ring a warning bell.

If you are aware of any other players who struggle in this (or any other casino) send them our way, please.

The more complaints submitted the better for a common awarness and safety.

They told me my transaction cant be cancelled. I woke up today & shocker. The funds are back in my account.....

After support told me it couldnt be cancelled literally yesterday

^^^^ how shady is this??

What is supposed to be shady? The cancelation?

According to my experience, it depends on the casino's platform and technical possibilities.

At a certain point in the process, the withdrawal is reversible the cancelation is also not possible doe to system limitations.

I don't understand Casino Guru. I use to find tem trustworthy,, but the review is frequentoy all over the place with nonstop contradictions You name them bad, Rogue and then give a 9 out of 10 rating? Are those solely cx review ratings and seperarate from your overview rating?

Hello.

That's it. Both ratings are kept separately since it is mostly not within anyone's power to distinguish all fake, false, biased, paid, or ordered user reviews from the rest.

Maybe this article will help you understand what we stand against:

https://casino.guru/news/in-depth/daniel-dolejsi---in-casino-guru--player-with-a-higher-rank-has-more-influence-on-final-user-rating--3072

Despite our really hard efforts, the industry is one step ahead, it seems.

If you ever come across a hint or prove that some reviews are not genuine, please let us know:

community@casino.guru

A glitch occurred on February 10 at a tournament at this casino.

Therefore, I submitted a complaint, but the person in charge, Nick, is quite mistaken about the issue and the complaint is not going forward.

I would like to speak to another rep.

I'm sorry, but I'm convinced you should try to explain that to Nick. This is the forum, as you know, we just can't intervene with players' complaints.

Please try to use other ways to reach an understanding.

In my opinion, the situation was clear enough to suggest the following:

"In such cases, if you still believe that the points were counted inaccurately, I would recommend to contact directly Evolution in order to resolve the case."

(source: complaint)

Yes. That Nick's explanation is based on a major misunderstanding.

This is why I have been communicating with Nick, but it doesn't seem to be going anywhere.

I would like to speak with another representative about this matter.

Besides, this glitch is a problem for the entire casino.

Shouldn't we talk about it in the forum」

If it's still about points and a casino tournament, I don't think anyone else on the team would be able to help you more. Nick tried to do his best and explained to you that the casino contacted the game provider who said everything was fine. 

If you have any problems in the context of glitches in the whole casino and not just in the tournament, you can file a complaint again.

That premise is wrong to begin with.

'Casinos do not contact game providers.'

'The tournament is open to all slots in the casino and does not affect any particular propider.'

'What is at issue is the discrepancy between points and game history.'

However, Nick made the mistake of thinking that the casino had contacted the game propider, which is why the story is so complicated.

Please first understand that the game provider has nothing to do with this complaint.

I have also submitted evidence, but Nick can't seem to grasp it.

The exact same complaint as this one had been filed previously, and Adam had been properly informed of the contents on that occasion.

Do I need to submit the complaint again and appoint Adam?

Hello,

I am writing to you before considering filing a complaint about certain practices of this casino that I find totally abnormal. 

I registered at this casino a few days ago, without using a VPN, from my home in France. I deposited about 500 euros, which I played and lost (so far no problems). But during a livechat conversation about a bonus, I asked if it was a problem that I was a French resident, I was told yes and my account was closed. I'm now being asked to send all the necessary documents for a KYC check. I've sent both sides of my identity card, bank statements, but now they're asking me for a selfie with my identity document, which I can't provide because I've lost my identity card and I'm in the process of having it redone, but the delays are extremely long in France. I've offered to take a selfie with my latest payslip or tax assessment, but the finance department refuses. I think I've shown enough good will by sending everything in my possession, but I can't provide a selfie with a document I no longer have. I only have photos of my identity card, which I have used for my previous registrations at various casinos, and I have NEVER had a problem validating my account. 

So I have several questions: can a casino accept players without worrying about their IP address,let them deposit,play,and then close their account because of a restricted territory? If I had made a withdrawal, they would have refused to pay me.

My second question is, are the documents I've provided sufficient for a simple verification? And what alternatives do I have? Because apart from my identity card, the casino is asking me for a passport or a driver's license, and I don't have either (I've lost my license for 9 months).

Thank you very much for your help.

If I may have a question, why are you so convinced the casino has not contacted the game provider?

Anyway, every other complaint you submit regarding the same issue will be checked, and when you don't provide a decent fresh insight, the reopening request will be rejected.

I'm sorry you can't pick up the complaint handler, and you can't have two separate complaints regarding the very same situation in the same casino.