LuckyBlock Casino - general discussion (page 7)

Sorry, but I do not completely understand your request. What would you like to review again?

If you meant your complaint, as I read, it was closed as "unjustified" because you have breached some rules, so I do not think there can be anything more done. Everything was explained: "As we received new information from the casino team and as I have explained previously, although the buttons are close together, the bet amount can be increased only manually by either tapping on the + sign button or holding the + sign button. The game Chaos Crew 2 game does not feature a designated "Max Bet" button that can be mistakenly taped, instead bet amount can be increased only manually. With this in mind, unfortunately, the breach of the casino bonus terms did happen and we can't blame the casino for following their rules."

Would you like us to assist you with some other matter, perhaps?

Ladies and Gentlemen

Lucky Block online casino advertises fast deposits and withdrawals even for large winnings.

Now I have finally won and after I received the payout in

System you require various checks.

During the POA verification, you will be asked for proof of a utility bill, for example. I took the photos with an iPhone 15 Pro in the best quality. Now I have filed them away because the photo is "blurry". I then noticed that when you upload a photo to the check, no matter how good the quality was before, it is blurry on the Lucky Block website! I have now sent an email with the pictures in high quality but no one has responded. Has anyone had the same problem and can help me with how I can request payment?

Thank you

LG

Theone

Hello,

I browsed user reviews written on this casino; by the way, you can do the same right here 👈

Although it was approved a few months ago, I must admit that the most recent one sounds a lot like this one.

To return to you, it is not enjoyable to be disregarded, particularly when you are attempting to pass the verification process in order to receive your winnings. Although we are unable to discuss picture quality at this time, I know you believe that it should not be a concern.

Could you let us know how long this has been a struggle for you?

I have lost a lot of money, I only had 288.35 and it is the first time I have made a withdrawal of 100 usdt and they blocked my account and told me that I committed fraud according to their terms and conditions, and they took away my balance. I told them that I did not commit fraud, rather I lost money and I am asking for my deposit back and they tell me that they cannot. In other words, they robbed me. Do not bet in this house and lower the score, whoever can, report this house. I hope that someone reads this message so that they do not enter this thieving betting house.

Hi Patricio, what type of fraud did they accuse you of committing? If I understand correctly, you just wanted to withdraw your winnings.

Hello, they just told me to read our terms and conditions (16. Legal restrictions, fraud and deception) I have not committed anything of what they tell me, it is the first time I use this betting house, you are accused of something unfairly, as I said I lost in this betting house and they took my money, in other words they robbed me, be careful

Sorry to hear that, Patricio. I hope you manage to get your money back. Stay strong!

That must be really nerve-breaking, especially if you don't know what they mean and what exactly you are accused of.

May I just ask if you by any chance played with some bonus at this casino? Did you perhaps bet over the maximum bet? 🤔

I'm just trying to find out what kind of violation of terms they have accused you of, you know.

Anyway, if you feel that all this is some misunderstanding, I believe that our complaint team could try to investigate the matter and hopefully find out the reason why this happened to you.

Please follow this link where you submit a complaint so we are able to intervene in your case.

Try to describe the situation as well as possible and include all the details you know, please.

Hello everyone,

I wanted to anounce one of the biggest scam i have yet recieved - 3500$ aprox.

After wining and wagering the 35x requirenent they invoke that i have bets over 5euros. How convenient is this. I breached their terms. When i lose my money go instantly. When i win constant blocking of the amounts, long withdrawal time and so on. Support closed chat and clksed my account after i told them i will send a letter to curcao gaming administration. Thist adminsitration is very unreliable from what i have heard. Next step is to sue. If anyone has experienced bs from this idiots please reply to this thread.

The problem is not only this. They have closed my account after contacting them to resolve the isuee or give some explination. The 5eur bet limit wasn t on the promotional email i recieved, there were other terms. It s an abuse to not mention that this bets will make your bonus useles. They could ve disabled my bonus from the start and when i placed my first over 5euro bet. Not after I won.

It is always really important to read the rules of every bonus but also the general bonus rules, where this should always be written.

May I ask if you are aware of violating the max bet, though? Or did it maybe happen by mistake?

It could be crucial information for our complaint team, actually.

It can essily be interpreted in their favour. If the bonus has no value if the bet is over 5eur they should ve just canceled the bonus and not let me gamble with the bonus momey anymore.

However, it seems that the bets over 5euro don t count to the wager requirement. Nor overall.

Also what is inexplicable is their treatment. Account closed for a player that s been active for 2 years because he contacted support demanding info? Support inhumane and rude.

For now you should reply to Kristina regarding your complaint, I believe, so we can investigate the whole matter well and see what can be done.

Could you do that, please?

I was trying to withdraw, and i they asked me verification. I sent my ID, ok, i made the video selfie verification, ok, then i sent a electricity invoice and suddenly they sent me email saying they close my account and confiscate my funds. This is crazy!!!!

They give me no reason, they say nothing just that.

I broke no rule, this is the first time it happens to me. Really is insane.

Run away from this MAFIA and not ever register here.

This is their email:

Hello,

Greetings from Lucky Block!

We regret to inform you that your account has been closed, your funds were confiscated due to breach of terms and conditions.

For more information you can check here: https://www.luckyblock.com/terms

This is a final decision and it cannot be changed.

We wish you a great rest of your day and remain at your disposal.

Kind regards.

And then the response they gave me after i email them asking for explanations they copy and paste the same.

Crazy

Hello, it must be frustrating if this has happened. Especially if you didn't have any answer why it happened, just a general statement. 

So it was a good step that you filed a complaint and our team will try to find out more. 

However, are you aware of anything you might have broken? When you did the video verification, I wonder if there was something that could have triggered a wave of disbelief in the cassia. Were you playing with a bonus or not? 

Please let me know.🙂

i already fullfilled a complaint.

i did nothing wrong, they dont even are able to tell what term i broke, is totally crazy!

they just took from me around 800€ for absolutely no reason

i want everyone to see that THEY ARE A MAFIA and prevent them to register from this website

Our complaint team has already started to work on your case, as I can see, so hopefully soon we'll have more information about all this.

Please keep us informed about any updates.

Luckyblock are liars. They told me my account was activated for logins and withdrawals, and then they wrote back a day later and told me it would remain blocked. They're playing with users. Be careful! I should have a 0 rating.

Do you still have some balance at this casino, though?

Yes, I lost it because they kept my money. I don't want to hear from that casino anymore. I hope other people don't register at this casino and you can lower this casino's rating. I'm tired of so much injustice.