LuckyBlock Casino - Player's account is closed with confiscated funds.

I was trying to withdraw, and i they asked me verification. I sent my ID, ok, i made the video selfie verification, ok, then i sent a electricity invoice and suddenly they sent me email saying they close my account and confiscate my funds. This is crazy!!!!

They give me no reason, they say nothing just that.

I broke no rule, this is the first time it happens to me. Really is insane.

Run away from this MAFIA and not ever register here.

This is their email:

Hello,

Greetings from Lucky Block! 

We regret to inform you that your account has been closed, your funds were confiscated due to breach of terms and conditions.

For more information you can check here: https://www.luckyblock.com/terms

This is a final decision and it cannot be changed.

We wish you a great rest of your day and remain at your disposal.

Kind regards.

And then the response they gave me after i email them asking for explanations they copy and paste the same.

Crazy

Dear celesterivial,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Do the details on your document match the personal information from your player's profile?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

About a month or something, and my account was blocked and closed with my funds inside 15th april

Do the details on your document match the personal information from your player's profile?

of course they match!!

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

i did play both casino and sports

Did you achieve your current balance with the help of a bonus?

no, no bonus at all

Thank you very much, celesterivial, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, celesterivial!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Hi Pavel,

We have sent a response to your email address for internal review.

Kind regards,

LuckyBlock Complaint Team

so, what is happening? they will just robb me all my funds and thats it???

celesterivial, we have received proof from the casino that you have behaved unfairly during the use of the account, which was the reason for the failed verification. I cannot uncover more as it would help you to behave unfairly in further cases, however, I am sure that you know what I am talking about. Therefore, I now must reject this complaint.