Lucky Circus Casino - general discussion

If you want to discuss anything related to Lucky Circus Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Very successful casino in my opinion.

In general, I find that Dama. NV casinos are usually very reliable!

I love it 🫡

I hope you are all well dear Daniel, long time no see🫡

Is Radka still at Casino Guru?

Best regards

We're glad you're enjoying the casino and that everything is as it should be. 

Of course Radka is still a part of the team and she will surely get to you. 

Hope you are enjoying yourself and doing well. 🙂

It’s always a bit of a thrill to discover new ones that live up to the hype! It's been a while since I’ve caught up with Daniel and Radka. Hope they’re both doing great! Looking forward to more discussions here. 

And we look forward to reading your posts, always.

If you have any new experiences with this casino, please share them at any time.😉

Hey everyone, I have a question - maybe someone knows my experiences or has experienced something similar in this casino. I have been playing in this casino for about 6 months and have been able to make regular deposits and withdrawals. Without any major problems...and suddenly I try to log in and get the message "my account has been deactivated"...when I asked live support after a few minutes, I only got the response "it's a management decision and I won't get any further information"...even after asking several times, I didn't get any response from the casino as to why my account was blocked...do you have any idea what could be wrong?? I didn't have a withdrawal in progress, nor did I do anything differently when playing than before...I really can't explain it and would just like to know what I did wrong..

Hey!

This is precisely why I have a hard time understanding why casinos use just the phrase management decision without at least a basic hint. in my opinion, your honest interest in knowing what you may have done wrongly proves this is not the best way to close someone's account.

If I may present my experiences, such quick cuts take place when the player has been "found guilty" of fraud.

It is not unusual for casinos under such circumstances to completely evade any explanation; therefore, providing explanation results in questions, and answering questions would lead to revealing the system by which casinos detect fraudsters.

Has any money been voided? I hope not!

Did you also get engaged in sports betting, perhaps?

I just want you to know that it may also be a completely different situation, and I fear we will never find out unless the casino tells the reason.

I made a payment via EPS and an error occurred at the end of the transaction. In any case, the money was debited from the account, but it did not reach the recipient (which should have happened immediately).

200€

No answer. Chat.. or email.. funny..

This must really be frustrating to you, and I see that your complaint is already looked at by our team.

I hope that the casino support will be able to trace the payment, especially if everything went okay at your bank.

Do you have any updates by any chance?

Hi I've played this casino able times i enjoyed it but when it comes to withdrawl its been brutal the 1st time I withdrawled I had to fight for my winnings I did get it eventually and it was due to documents ect okay so now I'm varified decide to deposit again thinking I'll be okay since I was varified I play many sites and this last withdrawl has been the worse yet. I won't on jan3 and never got my winnings I won fairly on real money waited a bit nothing so I looked Into it literally got sent on a wild goose chase for last month and half support is all over the place with responses telling me the same thing over n over long story short its been a nightmare... to me one of the worse it should not be like this when it was approved an then nothing... it's very phishy I am still sitting here without my withdrawal and being told it was sent to me but my banks told me there is no withdrawl transaction sent and they neee to resend it the casino just keeps saying the same to prove it which I have many times nothings changed I'm so sick of repeating myself that after q month and some of fighting ive given up which sucks cause it was my winnings fair and square that I did not get but being told I did ... the last was they wanted a transaction number from my banks what how do I get that if my banks literally said there was no transition which there wasn't???? ... it's been so bizarre cause ive never had issues like this and yah no did not get it... ive got nowhere and I've tried everyday and sent them everything they asked for to be in same spot as i was in the the beginning n im disappointed...I could have used this money many times and I think at this rate I'm not going to get it. So frustrated same answers even tho I've showed the proof and explained over n over so for me 0 starz all around for this casino in my options beware !!!

From what you write in your post, I can understand that you are going in circles with this casino and nothing has happened for a long time now. Right?

So, I would like to suggest you file a complaint here so our specialists can investigate the situation and hopefully get to its resolution soon.

What do you say?

All you need to do is to file a complaint here, and then hopefully we'll be able to get in touch with the casino and get some explanation about all this.

Please let us know if you're up for it.

Excuse me, what are you discussing?

Although it appears that you are reacting to the other player's conversation, the second post is rather difficult to comprehend. Maybe you write down your speech using a tool. I would appreciate it if you would just keep writing instead.

I really care to understand your concern and spotted a similar issue in your complaint, by the way. Use punctuation properly at least, please.

Hello, for me this was one of the worst things I have experienced to date.

Verification, I also have my cards, identity etc. and the message that the account has been verified. Occasionally they check it and everything was red, including my credit and debit cards.

OK - I asked support 1 x 2 x 3 x - not one answer to a simple question. If I read the rest here, then I can only ADVISE everyone not to gamble away even one euro here. By the way, cashback - when asked - of course - no answer. So far I have found 2 reputable and fair casinos... if anyone wants to know what that is, feel free to write to me, I don't know if I can pass it on here

And were you able to pass the verification at the end, though? Do you still have any remaining balance in your account, perhaps?

We're here to help if you need us to.