mj306's reviews

Casino Guru

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1 year agoOriginalTranslation
HANDS OFF this casino group (Vegasplus, Unique and of course Machance Casino): Roughly summarized: I've actually been playing in the casinos for several years, but the operator/owner/whatever may have changed in the background! Noticeable both in the bonus structure, the live chat, the game selection, etc... some major changes, which were already negative per se - but not further detrimental... What happened with my last payout, however, was beyond anything I've ever experienced online have! MADNESS 1: the casino asks for a new proof of address every 3 months --> I personally find that cheeky - however, the whole thing tops the extremely long processing time (up to 1 week)...on top of that, I kept getting the explanation that the picture was there fuzzy, etc...it then took 2.5 weeks in the end...then payment was made (1,500 euros)...after 10 long days and a number of live chat conversations with various delaying tactics, the whole money came back to mine after almost 2 weeks Casino Account --> Explanation from the live chat this time: "technical error" (whatever that may mean)...requested a new payout...after another 10 days I asked again where my money was --> explanation: "Due to my high Payout ratios (more money paid out than paid in --> SCANDAL), my payout takes longer)... in between there were always funny & absurd live chat conversations, which would probably go beyond the scope here - it went so far that I was presented with terms and conditions, which according to the live chat employee were "new" -- they said things like "non-gold members have a payout limit of 500 euros per week (the homepage itself said 1,500) --> and other similar absurdities. .. I'm really just listing the highlights here, what was going on there - after I lost my nerve at some point and threatened them with a lawyer, I was summarily banned - in all 3 casinos. But at least I got my money!
In summary: Hands off this more than dubious casino! Forever long & constantly renewed account verification; Talking openly about delaying tactics because you won "too much" etc. is second-rate! If you want to actively get a headache, you are of course welcome to take a look!
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  • many bonuses
  • ridiculous & constantly re-account verification
  • Stalling Tactics on Payouts
  • dishonest business practices
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