Platin Casino - general discussion (page 3)

Has PlatinCasino ceased operations? Haven't received any contact, have requested a withdrawal 3 days ago but it just cycles, verification is yellow as in no one has handled it, have sent several emails but received no reply, has no chat function or equivalent when it says that there is an error on page right then. What do you do to get your money, have been a member there for 3 maybe 4 years but it's all of a sudden stone dead.

Hello. I can see that also another player has described similar issues, so I hope that it is nothing serious and everything will be solved soon. We have no information as of now about any major issues at this casino or its closure.

Please keep informing us about the withdrawal progress so we can be ready to step in if needed.

Hello, yes, my account is fully verified and I have been a regular customer for 4-5 years and have already made numerous deposits and withdrawals. But for a few days now, Platincasino has stopped responding, the live chat is closed, there is a permanent error message and no one responds to emails. The balance of the withdrawal has also disappeared from my account, I really need help people, I want my money

I have exactly the same problem.

But I was told by the support that I need to withdraw the money the same way I deposited it, I have already done so several times it is there pending for 1 day then it is rejected.

Have sent in more verification info because I don't know what the problem is.

When I go to my profile, it says verification, next to it is a check mark, should it light up green? Or is it light colored?

Hello!

I got a reply from the support that I have to withdraw the money as I put it in them, I thought it was strange when I had them pending that way, I went in and checked and then they were rejected, so it has been going on for several days, I have no chat function probably because I'm Swedish, I was a gold member before but they've removed everything like that, I can understand that. But to ignore one completely. Feels like they don't want to help at all. And if there is a problem or something is missing from my side, I don't get an answer, I would need your help. When I feel like I can't get there by myself.

Thank you for the update. I would suggest filing a complaint here with our team, where you need to describe the issue well, and hopefully we will be able to help and find out what is happening there. I can see that you are not the only one with this kind of issue, so I really hope that it is something that they can fix soon.

Anyway, here's the link to file a complaint.

Hello there. Please try to withdraw the money the way you have deposited and let us know how it goes. It is a common practice in many casinos that they have this kind of rule, to tell you the truth.

We will be waiting for some updates from you, ready to step in if needed.

I have now filed a complaint and hope that Platincasino will finally pay out my money. It's great that there is a community that stands up for justice! I will definitely keep you all updated

That's great. Now we have to wait for the complaint team to get involved if the casino won't be able to resolve this issue of yours. I hope you will be able to get your money shortly. Our team always aims for fair play, that is our go-to.😉

We'll wait for your news here.

platincasino has answered me and I can't believe what I'm reading here??? They claim that deposits have not been booked, even though I have always paid with immediate transfer!!!!! They don't want to pay me my money and are looking for reasons, this is a scandal but here is the message I received

Hello Mohammed,

thank you for your message.

We would like to inform you that some previous deposits have not been successfully processed. Although we have credited the funds to your player account, the funds have not been received from your bank.

In total you have a chargeback of 175.00 EUR.

The chargeback amount of EUR 150.01 has been deducted from the balance in your player account. Therefore, you owe us a total of EUR 24.99.

If you have any further questions or comments in the meantime, please do not hesitate to reply to this message.

Best regards,

PlatinCasino Support

My account was simply blocked for no reason. I won on sports bets. After that I was automatically logged out!

Hello!

My withdrawal has been denied again, made a withdrawal to the card I used to deposit money with on 13/6, it was pending until today 15/6, then it was denied. I don't understand why they don't notify me if there is something else wrong. The only answer I received from the support via email is precisely that I have to withdraw the money as I deposited it, I have done that, and this is the only contact I received with them, via email. I have written to the support a number of times but received an automatic reply that I should wait 48-72 hours for a reply, this has also not been true. How will I know what is going on if I receive no information at all about what to do? Now I'm getting really annoyed with this.

Update: got a small cross and a notice on one of my verifications I sent in that I can't withdraw the money to the card. ? That I have to withdraw them to my bank...

Have sent my bank with Bic number and etc., and a picture of deposit to platin casino under another name MyDates. This was a week ago, so they have had it without checking it. So now I sent this again.

But the feeling is a denial again.

Hmm, so that's a pretty serious problem. So when the casino told you that your money didn't arrive, did you check with your bank to see if the money left without any problems ? I think if you had a receipt it would have been solvable and you would have had proof. I have seen that you have already written to Kristina to complaint thread, so she will definitely look into it, but you will have to be a bit patient until she gets back to you and I firmly believe that the matter can be resolved. 

Let us know if you have another update.

Hello, according to what I saw in the complaint it is already solved yes ? What specifically happened when you had a blocked account ? 

I would also like to add that we at Casino.Guru do not deal with sports betting as we don't have any experts in that field, so your complaint would probably be rejected. 

However, I am glad that you managed to access your account again and everything is fine. 

I hope everything continues to go well for you.

I see you're having a rough time in the casino too. From what you describe and the fact that you have sent more documents to the casino, you have to verify. Did the casino require you to submit what you mentioned? 

Also, you state that you made the withdrawal as you deposited, so it seems a bit illogical to me if the casino writes you that you have to withdraw as you deposited if you did so. 

Anyway, try again through the bank transfer as you pointed out and see if it will work correctly or not. 

We give casinos 14 days to sort out the withdrawal process, so if you can't get it done in that time, then I would recommend a complaint. 

Well, we'll wait what you can manage to do and I'll be waiting for your news. 

Yes, I received an email from Platincasino that I have to withdraw the money as I put it in, the only email contact they gave me out of many emails I wrote. Have saved all communication, and screenshotted the message on the verification notice, I think they can reply to me in an email that says exactly what I have to do. They don't check the verification documents I sent either.

Update: I sent in a bank statement showing the name and address as well as Logan at the company.

Platincasino has Accepted my payout now on the site, been a very long process, but I'm glad it's over 🙂 Thanks Casinoguru I would have had your help if I had to still continue.

Thanks for the update. Personally, I'm glad you didn't need our help and that everything got sorted out in the end. It's important that players and casinos work together when something comes up. 

Besides, did you get the money yet ? I'm asking because so far you wrote that they accepted your withdrawal, so if they come to you as well you can let me know. 

Please help: I requested a withdrawal (500 euros) about a week ago and uploaded all my documents to verify my account... Since then, the documents have been in pending status... Live chat doesn't seem to exist and the casino doesn't respond to messages. What can I do? How can a casino like this get a rating of 8.9? This is anything but a reputable casino? Please help

Hi, I would also be quite interested to know what happens to your documents if the casino checks them for a week. The fact that they don't write you off wouldn't give me any more credibility so I understand your position. 

On the other hand, I would like to add that we give casinos 14 days to resolve both withdrawals and KYC and if they don't, you can contact us and we will try to help. I assume that if the casino is checking them, they haven't done the whole thing yet and that's why they haven't mailed you anything. So try to be a little patient and we'll see if they get back to you and what they say. 

Think you can handle it? 

Hey Jaro,

Yes, of course! I'll wait and see. They have gotten in touch in the meantime, but not in response to the original email requesting a change of address (I had already sent them two separate emails because I had moved...but we'll see if they respond this time). I'll keep at it and keep you updated!