ForumCasinosPlatin Casino - general discussion

Platin Casino - general discussion (page 4)

3 years ago by gil399
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2 months ago

Hello everyone, are there other people here who are having serious problems with PlatinCasino? I have already made several withdrawals and they are not being processed. But my account is fully verified... customer service has not responded for weeks and the live chat has not been available for weeks either... are there people here who are going through the same thing?


best regards

Automatic translation:
2 months ago

Hey Jaro,


Yes, of course! I'll wait and see. They have gotten in touch in the meantime, but not in response to the original email requesting a change of address (I had already sent them two separate emails because I had moved...but we'll see if they respond this time). I'll keep at it and keep you updated!

Automatic translation:
2 months ago

We'll wait for the updates. Surely, let us know. 😉

By the way, how would you rate the communication from the support?

2 months ago

Hello everyone, are there other people here who are having serious problems with PlatinCasino? I have already made several withdrawals and they are not being processed. But my account is fully verified... customer service has not responded for weeks and the live chat has not been available for weeks either... are there people here who are going through the same thing?


best regards

Automatic translation:
2 months ago

Hello. Hopefully, here in the official thread of the casino, you will be able to gather some information regarding the issue you are experiencing, and in the meantime, our team will try to get in touch with the representative of Platin regarding your complaint.

Have you gotten any updates for us, perhaps, or is the situation still the same?


Romi
2 months ago

It's still the same and I've been waiting for a week for a response from you regarding the complaint.


Best regards

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plxJoel
2 months ago

You certainly don't have to worry about not getting it. It's just that there are a lot of complaints and our team tries to get back to everyone as quickly as possible, but sometimes it's not quite possible. But a week is exactly the time they should be able to do it in. So you will definitely get it soon. 

2 months ago

I have almost 16,000 euros on it... I had received smaller payments but when I wanted to withdraw large sums of 4,000 and 1,700 I was referred to documents and suddenly my account was deactivated without warning... I wrote to support about this and have had no response for 72 hours and I am completely in the dark and feel cheated because I am a VIP platinum member

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kozo90
2 months ago

Yes, I saw your complaint.. it's very annoying... was it about your wife's account, right?

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2 months ago

yes exactly...I don't know why? Nobody told me why exactly...

I just had to upload a current bank statement.... I did

3 days later her ID card and I said I don't understand why I have to upload everything now but of course I'll only do it if there's anything else that needs to be uploaded then please tell me now...

I just didn't quite understand it because I had already received 300 euros into my wife's account from Platincasino

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2 months ago

Do you think I'll still get my money? I could go crazy inside because I've already paid in sooooo much, I always noticed that on Monday when the 10% cashback came... I paid in thousands of euros every week

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kozo90
2 months ago

I'm not a professional but you can try, but I think the casino will object. Unfortunately, you violated the terms and conditions by paying out to an account that doesn't belong to you. I think they didn't look closely when they sent the €300 to your wife's account.


Of course I hope for you that you still get your payments… and I can understand you very well.

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2 months ago

But they're asking for my wife's bank statement and then for her ID card. I had openly communicated my intentions before the transfer... The fact that the transfer went through isn't my fault... is it? Not paying me 15,700 euros because of that is a disgrace for me, especially since they were lucky because I had lost over 20,000 in the meantime.

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2 months ago

file

2 months ago

file

kozo90
2 months ago

We should wait and see what happens. Hopefully the Casino Guru team can help us both with our cases... In any case, I wish you the best of luck.

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2 months ago

Thank you for your sympathy and congratulations

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kozo90
2 months ago

How much was your last deposit?

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2 months ago

Thank you very much from the bottom of my heart ❤️🍀💪🏻

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2 months ago

In fact, it was only a 25 Euro Paysafecard, but I have also lost several thousand euros a week in the last few weeks. I already had cashback of 250 € on Monday

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2 months ago

I even kept it and it hangs above my PC 😅

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kozo90
2 months ago

Shit.. because I know that if you violate the terms and conditions you get your last deposit refunded 🫤

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