blocking of multiple casino accounts

Hi, I have the following problem: For a few days now, a number of my casino accounts have been deactivated. Independent casinos from each other (i.e. no sister casinos or anything like that). And every time I ask customer support, I just get the answer "that's a management decision and I'm not given any precise reasons"...I haven't made any withdrawals or changed anything about my gaming behavior...does anyone have any idea what could be causing this? And what I can do to counteract it, or at least find out the reason?

Hello,

I think my previous response is valid even here. Check it out 👈

Especially what we call sister casinos, or casinos within the same group, take cooperated action if the decision to close the account for serious reasons takes place.

More and more, it sounds like the casinos have decided you get engaged in fraud. I'm not saying you did something like that; perhaps your details fitted the pattern of some group of players, so the casino just avoided the whole group at once. Hard to say with certainty.

exciting in that I haven't changed my gaming behavior at all. Could it have something to do with the fact that online gambling is actually illegal in Austria and the operators are now gradually realizing this? Because I was suddenly and almost simultaneously banned from various casinos...but as I said, I haven't done anything different than in the past...so I don't know what I did wrong

Hello,

Good point.

I believe if your version was likely, you would be informed about the reasons. Local restrictions are usually clearly communicated upon closing the account under such circumstances because, in most situations, casinos present it like something they could not avoid. On the other hand, it could have been an unscheduled step.

Do you know whether the gambling regulations got more severe recently? As far as I can tell, players from your country are not supposed to play outside the local licensing authority for many years already.

Perhaps you did nothing wrong at all. As I said, it is always possible. I know it stinks, but if you are not aware of anything unusual on your side, try not to be upset about it. I'd like to give you a decent explanation; sadly, sometimes, like in this case, only the management knows why... 🙁