LeoVegas Casino - general discussion

If you want to discuss anything related to LeoVegas Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have been trying to collect a refund since January 5, 2025 (the day it was approved).

They tell me that the transfer has already been made, but I haven't received it in my account.

Let's not fool ourselves, a transfer does not take 9 days to arrive.

Now they don't answer my emails and they don't answer me through the chat...

I have all the conversations where they just say to be patient, and that they have already paid.

I have played with this casino before and have never had any problems until now.

I am very disappointed, and I know that I have nothing to do... If you can help me from here I would appreciate it.

Thank you so much.

May I ask which payment method you used? Maybe there is some issue with the payment provider.

I'm just guessing, of course. Try to check that just in case, though.

Let us know how it goes, and if there is nothing happening by the end of the week, update us, please.

Hello Romi.

Yesterday they asked me for my bank account transactions to verify that I had not received the payment.

After confirming that this was the case, today it has finally arrived. It took 10 days, but LeoVegas finally delivered. I will continue with them.

Thank you very much Romi.

Thank you for this great update. I am really glad that everything is good now.

If you wish, you can write a user review about your experience and inform others. What do you say?

Hi, is it normal for LeoVega to ask me for a bank certificate? They already have all my details and have informed my bank about it. They tell me to be careful, it could be a scam.

And I have been with them for a long time depositing and withdrawing, I don't know why they ask me for so many things now and I had already verified my account a long time ago. Thanks, greetings

Hi, I think it's quite normal for a casino to ask for a bank statement. They may need additional verification from you, so if you have any withdrawals there at the moment, you will probably need to provide this document.

You say you've been with them for a long time and you have withdrawals and deposits, so obviously they won't be a scam, right?

I hope so. I'll tell you about my experience here and if I need help. Thanks!!

Please come back here at any time, for sure. Even if there is any update from this casino.