Kineko Casino - general discussion (page 4)

Hi and thank you again for your update on this case. I certainly don't think it's right for the casino to have left your complaint like that and nothing was resolved in the end. 

However, I see from what you wrote that you have escalated the complaint to the regulator, but you have not yet received a response. If you do get one from them, be sure to let us know what they wrote you back. 

If it doesn't work out, I've also heard that you're going to try a lawyer. I think you need to try all the options you have to choose from. Unfortunately, I don't have the contact you need so I'm sorry but I have nothing to give you. 

Anyway, I'll keep my fingers crossed that your situation gets resolved and you end up with a fair solution. If any new information comes up, I'll be here and you can let me know. Fingers crossed. 🤞☘️

Stay away from this crap casino. In my opinion, everything is fake, the promotions and absolutely everything, he finished in 2nd place in a tournament and what can you believe, I didn't get any money

Hello, I assume you have already contacted support with what happened. Did they tell you what's wrong and what the issue is ? Why didn't they give you the 2nd place prize ?

If you don't know how to proceed and you are entitled to money from the tournament, then you can file a complaint and our team will try to help you and investigate everything.

What do you say ?

I invited my brother-in-law to play in this crappy casino, and they tell me that I have many accounts, this is a pretext to give the money

It is usually against the rules for a casino to have accounts of people who share the same household, wifi, etc. So do you live in the same household? Sometimes these cases are difficult to solve and in some unclear cases it is good to file a complaint, so that's why I ask. 

For anyone interested in following your porgress, I'm adding the link - it's here 👈

I'm sorry we could not be of much help at this moment. I really hope the casino will resolve the payout soon.

We will be here for any updates!

What do you mean by that? Why would you need to start it again?🤷‍♀️

If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.

Let us know if you need any assistance, please.

Hello,

I would do as Romi suggested.

If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.

He should be able to hide your screenshots as sensitive information if prefer it this way. Thus, I'm quite convinced you don't need to start the complaint again.

I'll inform Nick, if you don't mind. Should be quicker.

Additionally, I just found your email - I guess you don't need another reply.

I think if I saw it correctly it should be done already. Feel free to contact Nick in the thread or if you sent him some evidence by email. But it should be fine. 🙂

Hello!

I can see all posts containing screenshots in the complaint thread as hidden from the public. I must admit, though, that I find it difficult to think that these screenshots will ever violate the rules. Did they explain the specific issue? It makes sense that we would need to view some information from your account given the ongoing dispute with the casino. I guess there is no other way to do it.

In any event, I am hoping they will be really motivated to fix the issue, at least as same as they care about screenshots. 🙂

Thank you! Just to make sure you won't face any other complications, I just informed Nick abou this rule.

We will make some minor adjustments to the complaint so that these screenshots are hidden from even the casino representative. About that, Nick is going to send you an email. Although your complaint is the only one we have addressed thus far, I still think this casino is among the better ones. There has not been much room for direct communication regarding cooperation within the player's complaint.

Well, my fingers are crossed for you!!