Kineko Casino - general discussion (page 4)

I invited my brother-in-law to play in this crappy casino, and they tell me that I have many accounts, this is a pretext to give the money

It is usually against the rules for a casino to have accounts of people who share the same household, wifi, etc. So do you live in the same household? Sometimes these cases are difficult to solve and in some unclear cases it is good to file a complaint, so that's why I ask. 

For anyone interested in following your porgress, I'm adding the link - it's here 👈

I'm sorry we could not be of much help at this moment. I really hope the casino will resolve the payout soon.

We will be here for any updates!

What do you mean by that? Why would you need to start it again?🤷‍♀️

If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.

Let us know if you need any assistance, please.

Hello,

I would do as Romi suggested.

If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.

He should be able to hide your screenshots as sensitive information if prefer it this way. Thus, I'm quite convinced you don't need to start the complaint again.

I'll inform Nick, if you don't mind. Should be quicker.

Additionally, I just found your email - I guess you don't need another reply.

I think if I saw it correctly it should be done already. Feel free to contact Nick in the thread or if you sent him some evidence by email. But it should be fine. 🙂

Hello!

I can see all posts containing screenshots in the complaint thread as hidden from the public. I must admit, though, that I find it difficult to think that these screenshots will ever violate the rules. Did they explain the specific issue? It makes sense that we would need to view some information from your account given the ongoing dispute with the casino. I guess there is no other way to do it.

In any event, I am hoping they will be really motivated to fix the issue, at least as same as they care about screenshots. 🙂

Thank you! Just to make sure you won't face any other complications, I just informed Nick abou this rule.

We will make some minor adjustments to the complaint so that these screenshots are hidden from even the casino representative. About that, Nick is going to send you an email. Although your complaint is the only one we have addressed thus far, I still think this casino is among the better ones. There has not been much room for direct communication regarding cooperation within the player's complaint.

Well, my fingers are crossed for you!!

Kineko Casino was just added. The rating could be better, though: https://casino.guru/kineko-casino-review

Dear Casino Guru Team,

Kineko Casino owes me approximately $4,600, a sum won through sports betting. Initially, I did not file a formal complaint here but shared an informative post. However, I did submit a complaint to Askgamblers:

https://www.askgamblers.com/casino-complaints/kineko-casino-canceled-withdrawal-and-canceled-winning-bets-for-3-months-back

The casino’s representative abandoned the discussion, leaving the complaint unresolved. I escalated the case to the regulator and discovered that Kineko had falsely claimed the issue was resolved. I exposed this misinformation and requested further assistance from the regulator.

Now I notice that the casino is undergoing a relaunch, and more importantly, it is listed on your site as being under new ownership: CRGC MANAGEMENT LIMITADA with a license from a different jurisdiction.

I managed to identify the Kineko development team by name and was considering seeking assistance from the police in their country. This is not merely a case of insolvency but deliberate actions that meet the criteria for online fraud.

However, seeing that the casino now has a new owner, I realized such acquisitions typically include "both assets and liabilities."

I would like to ask your team:

- Do I have grounds to bring my claims to the new owner of the casino?

Thank you in advance for your assistance. I look forward to your response!

Hi, good question. However, I would try to ask a lawyer if I were you. I don't know how it is in which country and if the obligations from one entity are transferred to the other. Maybe it depends on some certain things and it may not always be so. 

Therefore, I would probably prefer to consult someone who understands it better because I am not familiar with this issue.

Anyway, when you say that you have referred the case to the license, what did they write you off? Are they still investigating? Obviously I would wait for their decision, unless what you mention was the end of the miss-information.