Yes, I also sent the casino the confirmation. In the transaction list, the deposit was marked as accepted after a few days. Today is day 10 and my deposit is still not there. In the chat I always get a different excuse. No idea what's been going wrong with Dama lately.
ja ich habe dem casino auch die bestätigung gesendet. in der transaktionsliste wurde die einzahlung nach ein paar tagen auf aktzeptiert gestellt. heutte tag 10 und meine einzahlung ist immer noch nicht da. im chat wird mir immer eine andere ausrede gesagt. keine ahnung was da bei dama in letzter zeit schief läuft.
Yes, I also sent the casino the confirmation. In the transaction list, the deposit was marked as accepted after a few days. Today is day 10 and my deposit is still not there. In the chat I always get a different excuse. No idea what's been going wrong with Dama lately.
ja ich habe dem casino auch die bestätigung gesendet. in der transaktionsliste wurde die einzahlung nach ein paar tagen auf aktzeptiert gestellt. heutte tag 10 und meine einzahlung ist immer noch nicht da. im chat wird mir immer eine andere ausrede gesagt. keine ahnung was da bei dama in letzter zeit schief läuft.
I filed a complaint against this casino because I can't pass verification. I filed a complaint but the administration wrote a formal reply and closed my complaint. I still haven't received an answer to any of my questions. Don't play at this casino, that's my recommendation. They will do everything to avoid paying you. And complaints on this forum won't help. I waited 8 days for a response from the casino. And I didn't receive any answers to my questions.
Подавал жалобу на это казино по поводу что не могу пройти верификацию . подавал жалобу но администрация написала отписку и закрыла мою жалобу . ни на один мой вопрос я так и не получил ответа . не играйте в этом казино это моя рекомендация . они сделают все чтобы вам не выплатить . а жалобы на этом форуме ничем не помогут . я ждал ответа казино 8 дней . и ответов на мои вопросы я не получил .
Unfortunately, as I can see in your complaint, it was rejected due to the fact that you have already played down your winnings. Isn't that right?
Therefore, our team is not able to do anything regarding your issue if there is no amount to "fight" for, you know.🤷♀️
With every complaint, there is a timer set, and every party needs to reply within this time frame. It is not always possible to reply to every post in the complaint right away, and that is why we have implemented these timers.
What does my win have to do with it? I couldn't pass verification for 10 days even with a complaint on your forum. For what reason I didn't receive an answer? Also, after one deposit my bonuses were disabled. Why? I want to get answers to these questions from the casino. Can't you really help me figure out these 2 questions?
Причем тут мой выйнрыш ? Я не смог пройти верификацию 10 дней даже с жалобой на вашем форуме. По какой причине я не получил ответ . так же мне после одного депозита отключили бонусы . почему ? Я хочу получить от казино ответы на эти вопросы . неужели вы не можете помочь мне выяснить эти 2 вопроса ?
Unfortunately, it is not possible for us to force any casino to answer to its players. Maybe you should try to contact the support. And if you already have, I am really sorry that it didn't work out.
We give casinos 14 days to proceed with the payment, but if the player plays down the money, it is closed for us as there is no amount to help get. You know.
I want to file a new complaint about what I need to pass verification. Do I need to open a new complaint? Or will we discuss this in this thread?
Я хочу подать новую жалобу по вопросу что мне необходимо чтоб пройти все таки верификацию. Мне надо открывать новую жалобу ? Или мы будем обсуждать это в этой теме ?
I am not sure if I understand what you mean to tell you the truth.
So, could you please explain what the issue is now with the casino?
Have you requested a new withdrawal, perhaps, and you are not able to verify yourself? Is that what you mean?
Hi, what documents do you not provide to the casino, what they ask from you? I think any situation regarding verification could be solved, so try to explain it to me and we'll see what can be done.
Everything is fine now. After 12 tries, I finally was approved. I’ll change my rating. There should be examples available for future clients who could have the same probleme. It would save a lot of frustrations with the process
No, I didn't request a new withdrawal. But I want to go through verification with them and understand what was the reason why I couldn't go through it.
Нет я не запрашивал новый вывод . но я хочу пройти верификацию у них и понять в чем была причина того что я не смог ее пройти
Hi, I was able to make a big win at Joo Casino. Now the winnings have been canceled because I didn't comply with the bonus conditions. It probably has no chance, but that can't be true. The casino is not prepared to show any goodwill... I understand the terms and conditions, but I also played without a bonus and I don't think it's legal to cancel everything? Do you have any experience with this? Are all the licenses OK or can something be controlled through them?
Hi, ich habe einen großen Gewinn erzielen können bei Joo Casino. Nun würde der Gewinn gestrichen das ich die Bonusbedingungen nicht eingehalten habe. Wahrscheinlich ist es chancenlos , aber das kann doch nicht wahr sein . Das Casino ist nicht bereit Kulanz walten zu lassen .. ich verstehe die AGB s , aber ich habe auch ohne Bonus gespielt und alles zu streichen halte ich nicht für rechtens? Habt ihr Erfahrungen damit ? Sind die Lizenzen alle in Ordnung oder kann darüber etwas gesteuert werden ?
Could we take it step by step here, please?
So, you played with some bonus. Right? Was there a maximum withdrawal applied, and that is why the casino took the money that was over the limit, perhaps?
Please know that it is very important to read the terms of every bonus beforehand so you are informed about it well.
When you say that you played also with real money, could you tell us exactly how it was and what you mean, please, so we are able to hopefully help?
Most likely you will not get anything. This casino has gone bad. They did not pay me with only one deposit. And then they turned off my bonuses and blocked my account. Although I took only one bonus. Don't forget to leave a review about this casino on the reviews page. So that other players can see about your experience.
Скорее всего ты ничего не получишь . это казино испортилось . они мне не выплатили при одном только депозите . и потом отключили мне бонусы и заблокировали аккаунт . хотя я брал только один раз бонус . не забудь оставить отзыв об этом казино на странице с отзывами . чтобы другие игроки видели о твоем опыте
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