Joo Casino - general discussion (page 3)

They must be scamming so many people.. I’m getting the same response just saying I should’ve checked the terms and condition

All they say is, I should have checked the terms and conditions. I just understand why they let me play any game being able to do any bets, then just take it all after I finish the wager amount. 60x 😅

Hello, according to what the casino wrote, you exceeded maxbet when you wagered the bonus. Are you aware of anything like that? Did you cross it many times or did it happen to you once by chance? Could you say more about that? 🤔

It's a shame that nothing has happened yet and we don't know anything else relevant. I don't know how long this whole situation can last and I would slowly expect something more. I hope that soon we will know what to expect from this case. 😕

I filed a complaint against this casino because I can't pass verification. I filed a complaint but the administration wrote a formal reply and closed my complaint. I still haven't received an answer to any of my questions. Don't play at this casino, that's my recommendation. They will do everything to avoid paying you. And complaints on this forum won't help. I waited 8 days for a response from the casino. And I didn't receive any answers to my questions.

Unfortunately, as I can see in your complaint, it was rejected due to the fact that you have already played down your winnings. Isn't that right?

Therefore, our team is not able to do anything regarding your issue if there is no amount to "fight" for, you know.🤷‍♀️

With every complaint, there is a timer set, and every party needs to reply within this time frame. It is not always possible to reply to every post in the complaint right away, and that is why we have implemented these timers.

What does my win have to do with it? I couldn't pass verification for 10 days even with a complaint on your forum. For what reason I didn't receive an answer? Also, after one deposit my bonuses were disabled. Why? I want to get answers to these questions from the casino. Can't you really help me figure out these 2 questions?

Unfortunately, it is not possible for us to force any casino to answer to its players. Maybe you should try to contact the support. And if you already have, I am really sorry that it didn't work out.

We give casinos 14 days to proceed with the payment, but if the player plays down the money, it is closed for us as there is no amount to help get. You know.

I want to file a new complaint about what I need to pass verification. Do I need to open a new complaint? Or will we discuss this in this thread?

I am not sure if I understand what you mean to tell you the truth.

So, could you please explain what the issue is now with the casino?

Have you requested a new withdrawal, perhaps, and you are not able to verify yourself? Is that what you mean?

Verification when you are trying to cashout is almost impossible. They are asking for things that we cannot provide. Just don't go there.

Hi, what documents do you not provide to the casino, what they ask from you? I think any situation regarding verification could be solved, so try to explain it to me and we'll see what can be done.

Everything is fine now. After 12 tries, I finally was approved. I’ll change my rating. There should be examples available for future clients who could have the same probleme. It would save a lot of frustrations with the process

No, I didn't request a new withdrawal. But I want to go through verification with them and understand what was the reason why I couldn't go through it.

So really, you had to try that many times? What was the reason, though? Some missing documents perhaps?

At least you got it now. Right?

In that case, no complaint will be opened. Only if there is some pending withdrawal can our team intervene, you know.

You will need to communicate that with the support of the casino directly.

Hi, I was able to make a big win at Joo Casino. Now the winnings have been canceled because I didn't comply with the bonus conditions. It probably has no chance, but that can't be true. The casino is not prepared to show any goodwill... I understand the terms and conditions, but I also played without a bonus and I don't think it's legal to cancel everything? Do you have any experience with this? Are all the licenses OK or can something be controlled through them?

Could we take it step by step here, please?

So, you played with some bonus. Right? Was there a maximum withdrawal applied, and that is why the casino took the money that was over the limit, perhaps?

Please know that it is very important to read the terms of every bonus beforehand so you are informed about it well.

When you say that you played also with real money, could you tell us exactly how it was and what you mean, please, so we are able to hopefully help?

Most likely you will not get anything. This casino has gone bad. They did not pay me with only one deposit. And then they turned off my bonuses and blocked my account. Although I took only one bonus. Don't forget to leave a review about this casino on the reviews page. So that other players can see about your experience.

Attention, these losers at CasinoGuru are deleting reviews to protect fraudulent casinos!!!