Irish Spins Casino - general discussion (page 2)

If they still need to do some KYC checks, then it basically isn't verified anymore. As I said, provide them anything they'll require and try to get your money first. They you can complain to the UKGC. If they say you sent everything they needed, but still won't pay you after 6 months, then I'd contact the UKGC.

It's just important to have an evidence proving that you provided anything the casino required so the casino can't claim that the reason why you've been waiting for so long is some missing document they requested from you. But if they confirm they have everything they need and still won't pay you, because they "need more time", then I'd contact the UKGC.

Hi Daniel,

Thank you as per your advice

I have sent them an email:

I'm very disappointed that I have to wait nearly 6 months for your replay that you are not satisfied with your KYC check

I don't understand why?

Please kindly explain why took you so long to reply

I'm self employed and I do my tax return on the end of the year.

I did provide all documents already

Kindly let me know what documents you need and for which period?

I look forward to hearing from you 

Yes, that's what I would say as well. If they say they don't need any other documents from you, then there's no reason to do more checks after 6 months.

Hi Daniel,

I hope they will replay soon

I did not hear back from them yet

They even don't want to replay to my complaint on forum

14 days has already passed the time has been extended by 7 days

Thanks

They replied to my email as per your advice.

To clarify, we noticed that a lot of the transfers incoming to your Lloyds current account came from ("My account"). Can you confirm if this is another account which you use and is under your control? If so, can you kindly provide the bank statements for this account for January, February and March so that we can fully trace the source of the funds used to gamble?

We understand that this can appear to be an intrusive and onerous request, however please bear in mind that we are very strictly regulated by the Gambling Commission in this regard to make sure the source of funds for gambling activity is verified. You can find out more about this on the following link: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/why-gambling-businesses-want-to-know-about-your-finances

If you can kindly provide the requested information at the earliest opportunity it would be very much appreciated, so that we can review and complete this process and get your pending withdrawals completed.

Kind Regards,

My replay

That's my Barclays account and it is in my control 

I did already sent all my statments?

For my Lloyds and Barclays accounts 

Is there any thing else you want me to submit?

I look forward to hearing from you Thank you 

And I did sent them original email

Dear Sir/Madam

 Please kindly find attach original email as a proof

I have sent my 3 months bank statement already

I have sent 2 months statement for January and February and been ask to sent 3rd for March

I hope now that will be resolved 

Kind Regards 

I did attach statement for March as per they request

It is obvious that they have received January and February!

Original email dated 2021-03-30:

Thank you for your recent email and documentation, we really appreciate your co-operation and understanding. However, we just have a couple of follow-up requests on your source of funds before we can sign this off. Please see requests below:

- Can you provide us with your latest bank statement for March, we noticed that you have only provided two months when we originally requested three.

Rest assured, this is a routine procedure and we are obligated by industry regulators to conduct these checks, this happens to all players not just you and is a very straightforward process. Once we can determine your source of funds, then we can be put in a position to approve your account and process any pending withdrawals.

Thank you in advance for your co-operation and apologies for the inconvenience.

Kind regards,

Risk and Payments Team

I hope you can give me more advice as i’m fed-up and very angry that they want all same document again.

If I was in your position and as frustrating as it is I would send them an email with all the statements in pdf form again just to make sure there can be no mistake about anything being missing again.

Nigeljc

I will wait for they reply

As I want to see what they reply

I'm so angry inside

I'm very surprised that they treat their customers that way!

why is casino so fun???? 🙂

So after 6 months of waiting, they require something you've sent them 6 months ago...incredible.

I would do the same to be honest. Even though it was sent before, it doesn't mean they have it. Someone probably lost it.

Hi Daniel,

I did sent them an email:

I can't believe that you have ask me to send the same documents again.

You have breached own terms and conditions by holding onto withdrawals for an unreasonable time without reason.

I should be notified within reasonable time that you are not satisfied with my KYC check!

I'm expecting the payment within 7 days

I have given you enough time to do the KYC check

I look forward to hearing from you 

 ..............................................................

I will wait for they reply

If you don’t get your money and are still in dispute they are affiliated to ibas and you can ask them to mediate in the dispute

Thanks a lot for your advice nigeljc

Your welcome 🤗

Nigeljc

They are affiliated to eCOGRA

Thanks

Just let us know when you get a reply from them 🙂

Hi Daniel,

I will let you know

Thanks

Hi Daniel,

I did not hear back from them yet

They have no justification whatsoever

They even don't want to replay to my complaint on forum

19 days has already passed !!!

Hm, that doesn't sound good but as far as they're licensed in the UK, I wouldn't say it's all lost.

Hi Daniel

I will send them an email

That I'm preparing all emails and I will send them to UKGC as a proof .

As I can't deal with them any more

Thanks