3 years ago
Hi As they are affiliated to ibas I can’t see why you haven’t attempted to resolve your issue with them. If they find in your favour Irish Spins have to payout.
0
Hi As they are affiliated to ibas I can’t see why you haven’t attempted to resolve your issue with them. If they find in your favour Irish Spins have to payout.
When I'm looking at your case again, I feel like this is exactly the case that could be resolved very easily. The problem is that the casino would need to give you contact details to the right person. This isn't the common case where the casino claims you breached some terms and conditions, the winnings are voided and your account closed. Then you start arguing with them, because you're not aware of breaching some terms.
They basically say: OK, we need to do further verification, send us the documents, which you did. Then they keep checking it and then they forgot about your case completely. When you contacted them again, it looked like you got exactly to the point as you've been 6 months ago. Someone else noticed that they need to check documents from you so they requested it again.
If they reacted to the complaint on our website, then it could be all resolved within a week 😕
I just talked to Nick regarding this. We're going to discuss it on a meeting that will probably take place on Wednesday. They simply don't seem to be interested in dealing with the case since "they don't advertise this casino too much" - these are their words. This is unacceptable. We need to figure out what we're going to do with the whole group.
They're lazy to deal with your case, because they don't care about the brand too much. I'm speechless. Nick is going to close the case today according to what he said to me.
The case is still open for now, but they won't reply as you could already notice. Please give me time probably until tomorrow afternoon and I'll tell you more about it.
Yes, Nick is going to try to contact the casino directly (not through their affiliate manager who apparently doesn't care) and will explain the situation and the fact that in case they keep ignoring it and stall the withdrawal, it will damage their rating on our website by a lot. So we're going to contact the casino for now and try to get contact details for someone else.
No worries, I just want to highlight that we have no tools to force them to pay you the winnings. On the other hand, we want to try all possible ways. If it fails, the only thing that we can do and will do is lowering their rating by a lot to make sure that other players will avoid the casino. But let's wait if we manage to get in touch with someone.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.