Instant Casino - general discussion (page 3)

Absolutely yes - Mastercard have had to get involved because some of the merchant names had already been flagged under their ECM programme. The casino won't listen and neither will the merchants so they are all about to be blacklisted by Mastercard - they don't understand this or don't care.

Also - report this to the police, they are also aware of this. Raise it on Action Fraud.

Did you get ur money back? I bank with revolut and they will deny any chargeback for gambling. I am not sure what to say to them to get my money back? £600.00

Its in the process - Mastercard had to get involved. I gave the casino and merchants a chance to resolve, but they have decided not to respond and now will face the blacklisting as confirmed by Mastercard and Revolut.

If Revolut deny it then send a complaint to them. Await a response and then raise it with the Ombudsman but you can only do that once they have responded to the complaint.

Have you seen the thread dedicated to this for more advice?

https://casino.guru/forum/complaints-discussion/question-about-gambling-websites-with-curacao-license-using-incorrect-merchant-category-code/225#post-140220

It isn't for gambling though - what were the merchant names they took it as? Post them here and I will give you contact details for each of them. You need to send emails to them all and the casino and do everything you can to advise them of the illegal nature of this. It is against both Mastercard and Visa rules - so is therefore void.

But what did you say to the bank the payments were for? As i approved them in my bank prior to depositing

If you have told them that then you need to confirm that Instantcasino.com are not a licenced casino in the UK and therefore cannot accept debit/credit card payments from the UK. You need to explain that they have disguised the transactions using a variety of shell companies using non-gambling merchant codes. If the transaction is gambling then the code used must be 7995 by law. They are using merchants from everywhere using retail and education codes etc - this is against VISA/Mastercard rules and 100% is available to chargeback. Revolut are a bit notorious for declining chargebacks - just raise all of it in the complaint and deal with the Ombudsman would be my advice. Once the Ombudsman understand they will rule correctly on it.

Please review the thread link I sent you earlier.

It really is a shame that you were not able to get your money in the time frame you waited to get everything solved.

Maybe it was for the best for you to close the account, then.

If you ever need anything, we are here for you. Right?

I can see in your complaint that the issue you had was solved and you are waiting for your withdrawal now.

Please inform us about the situation whenever you have some updates, and we'll be ready to help if needed.

Hi there.

Well, it makes sense that the casino employee will only answer casino-related questions.

What was your question anyway?

Although it may seem counterintuitive, casinos are not forums like this one, and they probably do not have a lot of time to spend with them; thus, they will respond to matters related to the direct support, I guess. Do you know what I intended to say?

In any case, you are welcome to share anything on this forum that you think would be useful to others. The casino's safety index cannot be changed because of a problem described on the forum, however. You must first use the complaint to demonstrate the casino's unfair behaviour. Please submit the complaint if you think you can.

Oh, well. Despite the money, I imagine you feel relieved. However, it is terrible to think that this is the solution. Simply put, I was hoping for a different, more equitable conclusion.

We will be here whenever you want to return, of course!

Radka, I cannot submit the complaint as you can't help due to the crux of the issue being a legal/financial one. This company and their shell merchants have literally ignored every email and cut me off each time on Live Chat. There is nothing that can be done anywhere other than warn people not to use them and that is what I am doing. If you believe that it is acceptable behaviour to just ignore legitimate emails, cut people off live chat, charge more than gaming providers bonus buys (100X Relax buys are 105X on this site which is impossible if legitimate) and there are serious question marks about the games actually on this site and also the other Mastercard/VISA Fraudulent activity then that is fine - keep your safety rating. I can send you 100 documents which spell RED FLAG with them, but hey ho.

As for the "Casino related" response - the question is casino related is it not? If they actually took the payments then it is related to a casino account? This is just them being the usual scammer ignorant selves. There are so many of these companies out there.

I want to make a complaint immediately because I canceled a withdrawal and the money was lost and they say there is a problem with the system, they never answer the email, what should I do

I want to make a complaint about a.online casino who refuses to give me my redemption they said it take 10 till 14 days and my been since 9/16/2024 they keep asking for the same information over and over again please help me resolve this issue. Thank you

That's the thing! I have given that a lot of thought. Correct me if I am mistaken, please:

No legal document pertaining to the promise of reimbursements, compensation, or whatever the casino called the money has been signed by you. However, you can prove that a casino employee promised you the money. Is that so?

I know what I told you about the legal/financial aspect of the problem. But if we reduce it to its very basics, we can say the casino has promised you something and the promise has never been fulfilled. Since money is involved, it is obviously unfair and worth investigating.

Let me try to get some insights from my colleagues. I'll get back to you once I find more to add to it.

As for the casino-related topic, No, in my opinion it is not.

It is not any longer, in my opinion. The agreement is outside the normal chat capabilities of the chat operator or support once it has been set. Perhaps a manager would be able to respond, "I'm not authorized to discuss this matter with you"—meaning, without a lawyer. This is what I think - honestly.

Hi there!

Are you saying the money reserved for the withdrawal didn't make it back to aour casino account when you cancel the withdrawal?

How have you been struggling with this, and what casino are we talking about, please?

Casino systems may always experience malfunctions, like any other system, yet an effective solution and appropriate support are a must. Give us more information to find out what you're dealing with. 🙏

Well, my response is going to be very similar. Where has this problem occurred, and what are other circumstances you may share to help us understand the nature of your issue, please?

You know we can't help much without understanding the problem. The more details you provide, the better.

When you say "they refuse to give you the money", is there a specific reason or are you personally assuming that much due to a significant delay, for instance?

In any case, go through the complaint creator here 👈👈 Prepare the full description, screenshots, whatever you have available, please. Our specialists are going to need that.

We're talking about the instant casino, I just canceled it, while everywhere they enter automatically since yesterday, I haven't seen them, I send them messages and they say they have a problem with the system, I feel like they're making fun of me

We may be getting confused about the situation here. We discussed this earlier in the thread - transactions supposedly taken by Instantcasino.com should show on the bank statement as Instantcasino.com or similar. They don't - they show as booksellers in Nigeria, Polish sausage makers and so on. With VISA/Mastercard the correct coding must be used on all payments. Because Instantcasino.com(and loads of others) cannot legally take payments normally they hide these as other merchants and code the transactions as retail, schools, etc..anything but gambling. They are in direct breach of the T&Cs or VISA/Mastercard and there has been big pushback against this illegal practice recently. It is literally against the law in the UK for them to take any payments by this method and comes under a criminal offence in this country. That is why a lot of people , banks and police are now fighting back against this as you can see from the "Questions about gambling merchants" thread that someone else posted up.

Not only are they illegally taking funds - they are not authorised in any way to take gambling payments under VISA/Mastercard. Legitimate casinos are - they are not.

Its a bit of a minefield, however chargebacks will always win here because the transactions are automatically void under the VISA/Mastercard rules. I gave them a chance to fix this themselves....they have ignored and now the bank are recharging it all anyway and blacklisting them and their merchants - so by not actually discussing it they have totally messed up and will pay the price.

Hi,

I would presume the casino is facing an issue; thus, until it is resolved, patience is required. I imagine it is not pleasant at all, but it does not mean the casino is making fun of you. What makes you think so? Have you been told anything out of line? Do share, please. Perhaps we can find some logic in it.

I apologize; it was entirely my fault. I was talking about the BCGame scenario. I apologize for that. I guess it is too much to bear in mind.

Regarding the codes: I saw your most recent post about the merchant codes and what players can do to reduce the rating.

Let me clarify that it is not a rating; rather, it is referred to as the Safety Index, and it gives general information about the likelihood that the casino will distribute winnings. Legal considerations like this one are entirely outside of our purview. Not only do we lack the ability to identify and penalize the use of incorrect merchant codes, but we are also unable to provide proof of purpose because we are neither an official authority nor a lawyer specializing in international banking transactions and related laws. We urge the forum community to remain active with the shell companies and to keep the topic open in order to cover areas like this one. In the past, we requested that casinos intervene in this particular discussion and directly address the concerns of the players. It has never occurred.