Instant Casino - general discussion

If you want to discuss anything related to Instant Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I just want to send a warning to everyone who playing at instantcasino. They had kids at their support and can’t solve anything, so if you have a technical or other problem with the site you would not get any good help.

May I ask what kind of issue you had there? Was it solved at the end, and is there anything we could do, perhaps?

They should send funds back to me, and it hass gone over 4 weeks since ive got email from them that the funds should be in my wallet. Still I hasn’t get any funds I’ve more updates. They keep saying that the "relevant team is checking it".

So, do I understand it correctly, that you have won and requested a withdrawal and you still hasn't got it?

Is your account fully verified there? Have you ever had any successful withdrawal at this casino?

I would suggest you file a complaint here, and our team will get into the investigation of the matter.

The complaint is free of charge, of course. What do you say?

Here's the link, in case you're up to it.

Please let us know all the relevant information. We'll wait for your reply.

Good evening,

after 11 successful withdrawals, which were credited to my account immediately,

in the last one, although I received an email that it was successful, the money never reached my account.

I'm looking for explanations but no one answers...the chat doesn't work and I can't see what exactly is going on!???

Help me!!!

Hi, how long are you waiting for your withdrawal? I see that the casino hasn't told you anything relevant which would annoy even me, but on the other hand you say that the 11 withdrawals before were fine and so I would be a bit more calm. Maybe it's some technical problems. 

Did you try to email them what's going on? 

Also, we give casinos 14 days to resolve withdrawals, so if nothing happens in that time then we will contact the casino.

If anything changes, please let us know.

its ok!the problem solved.

money recieved.

That is really great news.

So, how long did you need to wait at the end? Would you say that the casino has long waiting time for withdrawals?🤔

If you're interested, you could share your experience by writing a user review for this casino. I can see here that you would be the first one to do so. What do you say?😉

Payments masked for UK players to show as a variety of dodgy online "retail" sites such as BK John Enterprises, Goriwire, Walilah Enterprises and more. These sites clearly don't understand or don't care - it is ILLEGAL to mask transactions with the wrong merchant code in the UK and is a direct breach of Mastercard and Visa rules. The company are now on the radar of UK Authorities. All debit/credit card payments from the UK MUST have a 7995 merchant code - this is the law.

Also the licence information provided here is wrong. They appear to have a Comoros licence and a licence in Costa Rica, as attached. It appears to be Costa Rica when logging in from the UK and Comoros when logging in from anywhere else. WHY!

Hello,

I can assure you it is normal that a casino that operates under several licenses only shows one to specific countries. It's a common practice, and to be completely honest, it does not matter whether it is a Commoros or Costa Rica; both are still considered weak licenses.

Sadly, it is also pretty common for international casinos to use services of 3rd party merchants, so players are concerned whether their money was sent to the correct company, yet for casinos, it is a way to allow players from restrictive countries to deposit and withdraw funds.

Have you spotted this very active thread?

Question about Gambling websites with Curaçao license using incorrect Merchant Category code 👈

I bet this is what you just described, isn't it?

Yes Radka, it is exactly this. It is considered fraud in the UK. Gambling operators must use a code 7995 gambling code for all transactions - anything that doesn't use that code directly breaches Mastercard/VISA rules and is a criminal offence in the UK(if a UK company operated that). If they want to deal with UK players then they should be doing it through Crypto - they are literally breaking laws by doing it this way and risk chargeback.

May I ask you if is it similar in Ireland? I can see that it is a country of your residence, right?

Because I am familiar with the fact that it is really strict in the UK, but am not sure about Ireland.🤔

I'm not in Ireland!! I work in Ireland for a month per year which is probably why its stuck here when I signed up initially - I am a full UK resident.

You might want to update your profile, though. Is the flang visible beneath your username? Take a look at that.

Romi merely intended to learn how things are done in the nation you appear to be from, I am sure.

I am sorry to hear that this is the case, though. Players are not having much success with chargebacks from shell companies, based on the progress in the thread I forwarded to you. Revolut does not give a damn; if I understand correctly, Visa or Mastercard leave the resolution to the payment processor. It may be illegal, but it is pretty common. An additional disadvantage of playing in a casino beyond local laws, I'd say.

What do you intend to do anyway?

Yeah I understand that. I have reported the matter elsewhere so it will be dealt with in due course. Instantcasino.com won't respond to any emails. Emailed the merchants involved and they know nothing about the payments. Astonishing that companies can brazenly get away with this.

Is it possible to email one of you with a question I have?

If you have any questions which you prefer not to write here on forum, please forward it to community@casino.guru.

We always like to help if possible.

I attempted to raise a complaint - not on what this company have done - but rather what they have not. They have literally not responded to anything but I know they have read the emails as they closed the account down. If you are watching - you need to respond asap.

Well, as advised and also mentioned in the email, file the complaint, provide a thorough description of the situation, and avoid limiting it to your preconceived notions or opinions. Let the Complaint Team make that determination as complaints are essentially about unfairness. Just please do not have unrealistic expectations. I hope the situation is not the same as what you attempted to disprove with BC. Game for instance.

This is simply about them not responding - the other part of the dispute cannot be resolved on Casino Guru, I understand that. I went onto their live chat earlier - asked for an update and they immediately cut me off. This is the situation and for them it is in their interest to respond as the next step is an automatic one. They literally haven't spoken to me once.

BC.Game are being dealt with outwith my control now so again I don't care if BC don't respond - it makes it look worse for them every day they don't(which is now 4 months other than the random generic email).