Instant Casino - general discussion (page 2)

We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.

It is unfortunate that the casino is not responding to you, and we understand how that feels.

Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.

Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).

Hopefully they take a chance and fix it then.🤞

someone please help me, i've made 3 withdrawal requests and all 3 have come back, i'm putting in my bank number, my account and my name and it still comes back, they say i have to ask the bank for anumber, but what number?does anyone know how to fill out this request?

friend help me how do i fill out this request, i'm putting in my bank number and account and they return it,thanks

Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!

I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.

Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?

Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?

Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.

Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.

Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....

mine also got cut off, then i put vpn and i can get into the chat, the problem is that according to them i'm filling it in wrong,

I've already sent an email with the footage they asked for, I took a photo, they want the IBAN, I don't even know what that is, I called the bank and they told me that the IBAN is who you pay, the only thing that must be wrong is the bank number from 0260 to 260, I don't know anything else

The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).

The IBAN (International Bank Account Number) is a code that identifies a customer's bank account for international transfers. It consists of 29 digits in Brazil and is used to ensure that the money is received correctly. In your case, Nubank doesn't have its own IBAN code. The Nubank account does not receive or send money in currencies other than the Real, so it does not have IBAN, SWIFT, ABA or ACH codes. You will need an account with another bank or use a different receiving method.

For international casinos I recommend using cryptocurrencies. Withdrawals via money transfers generally have high fees and are more bureaucratic. There is also the possibility of the amount being withheld by the tax authorities, depending on where it comes from. And since most casinos outsource these operations, it's more difficult to control these situations.

Hi!

Fair enough, I do understand your intentions.

I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.

I apologize, though, if I overreacted.

Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.

Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.

Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?

You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....

Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!

Guys, I solved the problem, I spent all the money and closed the account, I don't have the bag for this, all the casinos I play I just put pix and bag on the spot this one with m;a faith, I appreciate your help from now on, thank you very much

Wow, what a shame. It's unfortunate that some payment operators are charging abusive fees for using Pix in casinos, taking advantage of the lack of clear regulation. As a consequence, many casinos are disabling the Pix payment option to avoid these excessive fees, which limits the payment options available to players. An alternative to consider is cryptocurrencies, but it is essential to thoroughly research the different options and the risks involved, such as volatility and security, before choosing a digital wallet.

Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!