Instant Casino - general discussion (page 5)

I did send them an email 3 days a go, no response what so ever.

I saw that according to your complaint and what you wrote you used a third party payment method, which is often forbidden in casinos. Apparently that's why they blocked your account and voided your winnings.

In the future, I definitely don't recommend using someone else's card to make a deposit or similar, because everything has to be in your name. Alternatively, always check with live chat before making such a deposit whether it is possible or not and save the conversation.

I'm sorry how that turned out.

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It's quite funny that it's always Canadian players who write similar things and always mention just one game in their post on which they build the whole good impression. Is there anything else besides this one slot that is positive in the casino? Do you have any negatives that you could mention?

Clearly this is for some algorithm or to get the main talking points off pages - 1 post these people have made and its some nonsensical nonsense. NOTE TO INSTANT CASINO - Your issues will not be kept off the main page of this topic until you have fixed them.

This casino it's a scam, they commenting with their own accounts, it's pretty obvious.

My friend

The shell companies that casino instant uses are scwardexltd,openblocks.eu,blissfulcard.io non-existent companies.

I tried contacting them with no response.

In my country Greece it is illegal to play in unlicensed casinos and you face consequences.

If I submit a chargeback through my Bank, I risk being accused.

What do you advise me to do to get my money back?

I am not sure what you can do. The UK has certain protections with banks which you might not have in Greece. Instant Casino seem to think that by not responding they will "get away with it". I have news for them - you haven't gotten away with anything and it will come back on you 100% guaranteed. I have tried to fix the problem with them but they literally don't respond.

Try going on the site onto Live Chat and keep a record of the conversations. I guarantee they will say "It is with our team who are currently reviewing it, they will contact you by email soon". Which is of course a lie. This company need to come on here and start defending themselves.

I think that as long as the players who will address the unsolved problem, so basically nothing will change drastically with one post. But it's certainly not a pleasant thing to read if they don't answer at all. It seems more like nonsense to me.

Well, I don't think it's the accounts of this casino. I have noticed this on several of them and I got the answer somewhere. Most of the time such accounts don't respond, but I wouldn't pay too much attention to that.

The thing is Jaro, they do respond! They actually speak on Live Chat but NEVER email. Its always the same "I can see that your issue is with the responsible team, they will email you when they have completed their investigation". We are now on day 80. What are the investigating? The origins of life itself? Its utterly ridiculous and I know they are trying to get past the chargeback deadline...but as I explained to them, the deadline doesn't apply because the case was already opened so the clock stops. They need to get their house in order to at least get a better reputation for themselves.

they also closed my account as i told them to refund my money

Probably the worst customer service ever. My crypto deposit never showed up im my account. Its been a week since they asked me for am address to for a refund. I provived them proof that i deposited with the right address amd its been confjrmed. I yet to get my money and support has lied to me, kicked me out of chat and been rude. All i tried to do was play there casino and im treated like a jerk.

That's quite unacceptable and I would be tired of waiting so long. 

However, when you mention the chargeback, did you request it with your bank? Also, does it have any development or how are you doing if that's the case?

I saw your complaint and the screenshots you sent. It's quite strange that you've been waiting a week for the refund they promised you, so I wonder how long it will take them. 

If nothing moves forward, our team will be here for you and try to help. 

So, as much as I hate to say it, patience will be important right now. 

I already know

Hi,

Having withdrawal issues. Been 2 days. It withdraws small amount but when you finally win big then there's issues.

I will update if I gave received my funds

Hi. Thank you in advance for the future update. Meanwhile, feel free to describe the whole matter, please.

We will get back to you eventually; the holidays are here!

Bank are happy to play the long game with it and wait for them to respond first. I think if it goes over 120 days then they will just charge them back. The casino have been given a chance to fix it, but they seem to prefer ignorance. Unfortunately for them they have picked the wrong person to mess around!