Instant Casino - general discussion (page 6)

I am writing this to share my frustrating experience with Instant Casino, hoping it serves as a warning for others.

Over five months ago, I requested a refund via email. Despite my repeated follow-ups, I never received a single response to my emails. In my desperation for answers, I turned to their live chat almost daily, only to be met with the same stalling and unhelpful messages.

Adding to my frustration, Instant Casino decided to block me on Telegram, Twitter, Instagram, and Facebook, effectively cutting off all other communication channels.

After months of persistence, live chat finally confirmed that my refund was being processed. I even have proof of multiple of these conversations Yet, weeks later, I still have not received my money.

This situation is unacceptable. The lack of communication, poor customer service, and outright avoidance of accountability is appalling. It shouldn’t take months of relentless effort just to get back what is rightfully mine.

I strongly urge others to think twice before engaging with this platform. If Instant Casino truly values its customers, I hope they address this issue immediately and reconsider how they handle refund requests in the future.

Over five months ago, I requested a refund via email. Despite my daily follow-ups, I never received a single response to my emails. In my desperation for answers, I turned to their live chat almost daily, only to be met with the same stalling and unhelpful messages.

Adding to my frustration, Instant Casino decided to block me on Telegram, Twitter, Instagram, and Facebook, effectively cutting off all other communication channels.

After months of persistence, live chat finally confirmed that my refund was being processed. I even have proof of these conversations. Yet, weeks later, I still have not received my money.

This situation is unacceptable. The lack of communication, poor customer service, and outright avoidance of accountability is appalling. It shouldn’t take months of relentless effort just to get back what is rightfully mine.

I am sorry for your unpleasant experience. 

But I wonder on what basis the casino promised you a refund? Also when did they promise it to you?

It has become clear to me that Instant Casino is operating without a valid license in the Netherlands, in blatant violation of local gambling laws. But also, Instant Casino’s approach to responsible gambling is negligent and dangerous. Their so-called "responsible gambling policies" are nothing but a pretense. There is no meaningful support offered to players who may be vulnerable to gambling harm. Upon discovering this I requested a refund, i have sent over 100 emails. Not one got a response. In the beginning of this week I once again contacted live chat and the told me the department is working on paying me back as we spoke, as you can see in the screenshots. I am still waiting on my refund as promised multiple times now. PLEASE CHECK THE SCREENSHOTS.

Hey there. Thanks for the overview, though I still could not figure out on what basis the casino accepted the refund.

Was that perhaps related to the missing KSA license? As per the number and topics of your other complaints you have submitted so far, it seems quite likely to me.

However, I would rather be sure before we discuss the matter further. Thank you.

Instant Casino looks like a great place to play, and I’m excited to give it a go. I’m hoping to win and make the most of my time there. Do you have any tips or reviews to help me get started?

Yes, aswell as breaching their duty of care. Why are these obviously fake reviews not deleted above me? It is quite obvious