Instant Casino - general discussion (page 7)

They made me make a deposit of 249 euros to be able to access the withdrawal instantly on cryptocurrency. The problem is that I lost that money but at least they absolutely have to refund me the withdrawal

Hello I wanted to inform you that for no reason they also blocked my account please do something I have the right to have my withdrawal back as something I am a player

Update on Instant Casino - they have been issued with a final demand letter/email. If they do not reply by the 16th then Revolut and Mastercard have confirmed they will report the matter to law enforcement in the jurisdiction of their registered entity. They have had too many cases of issues with Revolut now and they are taking the matter incredibly seriously - I'm sure Juventus will be happy that this company are involved in criminal practices.

Thanks let me know then once they have responded

Hello,

You know there is not much we can do directly on the forum.Forum is merely about talking.

So, if you consider any casino's action to be unfair, please proceed with a complaint:

https://casinoguruit.com/reclami/invia 👈

Make sure to describe every event, preferably in chronological order. Prepare screenshots, emails—everything related to the matter.

Despite our specialist being always ready to help, I'd like to prevent possible misunderstandings.

Kindly read this guide too 👈

We will be here in case you need us.

Hi!

Feel free to add a link to the article or any official source, please. In my opinion, we have many interested readers among us.

lets see if they keep their promise this time. They have 7 hours left to pay me my refund as promised multiple times in the last 3 weeks.

Hi!

so to say, 5 hours remain. Surely keep us posted.

Instant casino problem

I made a win and for 3 days they continue with requests for documents

Identity card

credit card

credit card movements

I think it's a way to make people fed up with asking for payment

Really unreliable

I advise everyone to stay away from this online casino

Another false promise, they keep lying, stalling and ignoring. I urge everyone to STAY AWAY from this SITE

But hold on....they are partnered with Juventus!! lol! Won't be for long if they don't submit a formal response to me by COB tomorrow - the matter will be transferred to Mastercard who will be closing down all merchants linked to them so they won't be able to accept card payments anymore - very best of luck to them. This is an issue that has been brewing with certain merchants they use for a long time.

These are the usual documents needed to successfully pass the KYC. Have you sent everything they asked for, though?

Please keep us informed about how it goes and if our help will be needed.

I don't think that the history of my credit card movements is also needed, however, having nothing to hide, I sent everything requested, I will keep you updated since more or less they send an email every 24 hours

they still have not paid me back as promised. They said if its not in your bank within 24 hours contact us again and this is the message i get. Still ignored on every email i sent, for 6 months

Same responses as me - yet never had an email from them at all, literally nothing. Then onto Live Chat again where the same lies begin the next day - what a disgrace this site are. We aren't talking about ignoring for a few days here, this is weeks and months of simply lies from the Live Chat teams and absolutely zero action from the Support/Complaints teams.

today's update is:

We have sent the documents to the relevant team, updates will follow.

I sent everything, luckily I can live without those 1000 euros, of course people should still be warned about these long waiting times of this casino, now we have to see if the waits are long or eternal 😀

Who are these "other teams" - that's all I ever get on Live Chat but have never had any communication with them. Incredible that I haven't had a response in 3 and a half months, another player hasn't had anything in 6 months - how many more are there! Is this site even real?

News, I hope to be at the end and in 4/5 days be able to say that everything went well:

I received a message that the payment has been accepted and I just have to wait for the timing of my bank.

I checked and it's already in my account.

So what I can say is that they were slow, with many verification requests but the payment arrived after 4 days and 6 emails of documents sent (one for the record I modified myself to make it as they wanted, otherwise legally a card as requested did not exist)

Good luck to all of you guys and if I can be of any help to anyone I am available

"One disadvantage of a Costa Rica gaming license is that, due to the lack of a legitimate license, you will not be able to accept payments from standard merchants and payment providers like Visa and MasterCard. Alternatively, you may accept cryptocurrency payments first and then add fiat money if you choose to seek a license in another country down the road."

This is directly from the Costa Rica licence authority - amazing how Instant Casino, who claim to have a Costa Rica licence, can accept payments with Visa/Mastercard - oh wait, that's right, they can't! So instead they setup and work with other scammers to setup shell companies and companies who pretend to buy and sell Crypto like Goriwire and Bitsent and fake booksellers in Nigeria etc. Every payment made by card to this organisation is FRAUD, against their own Licence terms and highly illegal.

We'll be here for your updates. Thank you.

I hope everything will go well.