Instant Casino - general discussion (page 8)

Hey. Just saw this update. That is really great.

You know, I believe that it is good that they take the KYC seriously.🤷‍♀️

So, would you recommend this casino to others now?

Hello, I wanted to ask if any of you can access the site?? Because it won't let me open it since last night, it won't even load the page. I've been registered for two days, made several deposits and I also had a balance inside. Thanks

livechat being very helpful as always😂

Also they don’t care about GDPR regulations, i have requested my information over 6 months ago and they simply ignore.

😂😂😂 what scandalous sites! I hope at least I can recover that little balance I had in my account and then I'll run away. I managed to access using a vpn, I don't know why it wouldn't let me access without it. 🤦🏻‍♂️

I have emailed Investor Relations and Marketing teams at Juventus and sent them all the Live Chats, transaction details and everything else. I don't care about the money - I just want this site to suffer now. Mastercard have now taken over the case from me so I won't need to chase anymore and await the mythical email.

Hey. Have you found out what the reason was you couldn't load their website?

How is the situation now, please?

I hope you were able to get in and play or withdraw the money. Let us know, please.

You need to use a VPN and connect from outside Europe

However, it is a casino that has many inconveniences and I would not recommend it.

Hi, at the moment I managed to access using a VPN even from Italy but with my connection it practically doesn't work anymore. I immediately made the withdrawal of what I had on the site (450 euros). I'll let you know if it goes well, they told me that smaller withdrawals are more immediate (50-100 euros), while for these figures here they make you suffer. We'll see

Hello, I was just wondering whether you get some landing page while accessing the site. For example, something like "your country is forbidden." In any case, I would not risk finding ways to connect. In my opinion, this casino is not a good pick.

Let's just hope you will be able to get the money out! Keep us posted, please.

I deposited 100 euros twice on Saturday and both were debited from my account but never arrived on my player account at Instand Casino. They said they were processing it, the only question is how long it will take

I have been waiting for my payment of 400 euros for several days. Nothing is happening

Have you also tried to check with your bank if everything is okay on their side?

I hope they will find out what happened soon. Please keep us informed.

Could you please provide some more details regarding your withdrawal?

When exactly have you requested it, and is your account fully verified there?

I finally had the 450 withdrawal cancelled since it was taking too long and then I noticed that by making withdrawals of smaller amounts (like 50 and 100) the money is credited, sometimes even instantly. But at this point it is better not to play with it because by keeping the money one ends up playing it sooner or later if one cannot make a withdrawal of higher amounts.

So, what is the situation now regarding your withdrawal, please?

Latest pointless conversation with their support team - now on the 5th of February - still not a single email received from anyone to date and unlikely to ever receive one. If anyone has a problem then I urge you to send an email to the Costa Rica Tax Office explaining the situation with evidence - a local lawyer there explained this to me.

I see from the screenshots that you didn't get anywhere, and it's probably just a simple response from the casino. 

 Anyway, have you dealt with the authorities you mentioned and sent anything to Costa Rica? Could you inform us of any further progress or at least when you were able to resolve the matter and therefore how it turned out?

I sent an email with evidence of the transactions made to Instant Casino who have a variety of names and are not gambling transactions - online booksellers in Nigeria etc. Because there is a tax on gambling in Costa Rica then not only are they defrauding players and breaching worldwide banking rules, but they aren't paying any tax on these transactions as they should. Money is the only language they understand - they will sure understand when they have no facility to make it anymore.