IceCasino - general discussion (page 18)

Who should I contact? I call the live chat and they just say that I have to wait for KYC confirmation

As I said, sometimes you wait longer than 15 days.

But you can file a complaint here if you want 🙂

I don't think it's a scam casino though as they will surely pay you.

Check out their complaints, over 400 solved that's great!

👍

.Can some guys lend me some money

They blocked my account, what should I do now?

Hahahah I'm not the only one after all

It's probably a tactic for those who win a lot of money not to be paid like I was with the hundred thousand

Casino guru do something

Whats so funny about that? 🤦🏻

You obviously had 2 accounts otherwise you would not have accepted this €1600 but would have insisted on getting your honestly won money.

I think you fantasize way too much.

Guru can't do anything if you violate their terms and conditions.

Next time read before you play.

The casino paid my neighbors in exactly 44 days for over €80,000.

Most of their complaints (more than 400) have been resolved.

Many get their money and far more than your 40,000 € and they stress you out?

I think it's your own fault.

Anyone who gambles knows that you don't open 2 accounts.

If I play in a casino that wrongfully confiscates my winnings, I make a big fuss!

But you accept the €1600 without even resisting once and making your claim.

What does that tell us?

You fantasize way too much! 😂

and it cost me not to read it.. the problem with me was that I made the payment from my wife's card 2 or 3 times

That was a big mistake.

In every casino the general terms and conditions contain exactly this point.

If you open an account, you can ONLY pay with YOUR card that is in your name.

Once you send a payment to the casino from another account, the casino has the right to confiscate the winnings with that deposited money.

If you really deposited from your wife's account you can only hope that the casino will turn a blind eye otherwise it will be difficult to get this money as it is a violation of their policies which casinos follow very strictly.

I wish you luck!

But the next time, NEVER use someone else's account, which can have fatal consequences.

One question, if you were a casino owner and spelled it all out in the terms and conditions and a customer had a big win like yours with €100,000 but it's illegal because the rules were broken, would you or would you pay that person €100.00? make use of the general terms and conditions that are on your site and save yourself 100,000€?

You really have to be careful when you play and follow the rules.

I don't want to spoil your hope or anything but paying with another card is very unwise as the casino will refer to it.

Hello,

I would submit a complaint here on Casino Guru.

Use this link - describe the problem in detail - the more the better. I wouldn't be surprised if such a huge win triggered a further security process. In some cases, the reviewed accounts are blocked in the meantime, to ensure the result. What concerns me, however, is you seem rather uninformed about the whole state of things. The casino should do its best to keep you updated and calm...

Not necessarily, as I described - the more you win the more detailed checks will usually follow.

Oh! I', sooo sorry to hear that!

Well, to keep all your winnings safe, you should always use your own payment method only. 🙁

I fear this is a pretty bad situation, to be honest. Well, you can try to explain to the casino, then it'll be up to them...

I tried to explain, but they are not interested, they returned my bill with the last deposits I paid

Then you have to get used to not getting this money.

It looks like the casino has already decided.

Also if you file a complaint they will again refer to their terms and conditions which have been broken here.

I'm really sorry!

In the future, make sure to only use your payment methods 👍

Dear CasinoStreamer88,

may I ask you for a favor? 🙂

I came accross this thred there, concerning banking issues other fellow player from Austria currently has.

Do you think you can add some hint, please?

I believe he could your experiences. 🙏

At your service Madame Radka 🌴🙂

I'd say it's better than nothing. Though I'm sorry it ends like this. Well, terms are an important part every time money gets involved.