Houseofspins Casino - general discussion (page 9)

Last update 16-01-2024

Hi,

Thank you for your understanding as we navigate through a large number of payments. Your payment holds significance for us, and we are dedicated to addressing the delay as promptly as possible.

Best regards

Houseofspins

I know it sucks, but no one can put a casino that is willingly using a fake license under pressure, I'm afraid.

Play your part and try to contact some lawyers to get the full picture of how this business works. Yes, it is a sad world.

And also, the reason why we try to keep players informed or start some safer habits, such as investigating the site a bit first, consulting forums and user reviews, and minding public complaints.

When it comes to complaints, you may at least warn others if you submit your own too. It's just an idea, though. I'm sorry!

Maybe it is not the end yet,... 🤞🤞

This is the biggest scam casino I have ever seen and I have played on 100+ online casinos and they are the first one to refuse payment to their customers.

They dont deserve more then 0.1 in score!

Worth trying?

https://www.sfo.gov.uk/contact-us/reporting-serious-fraud-bribery-corruption/

If you have personal experience with them, I suggest complaining.

Do you know the possible outcome?

"If the complaint is justified and the casino has done something unfair, the ideal scenario is that we resolve the complaint to your liking. In this case, the complaint will be closed and categorized as being 'resolved'.

If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

It's worth the time, I'd say. What do you mean?

Anybody received their money?

I would suggest asking players by using the reply button or browsing the user reviews. Though it does not seem very optimistic,. I hope you don't play there...

No money and no clear respons from the chat.

They are just talking that payments will be made soon.

Sure!!!!!

No money, and they closed my account. I'm out.

I would very much like to recommend a complaint, but it will probably end like all the previous ones with other players. You can see them here. 🙁

The only positive thing about this whole thing would be that the casino would get black points and its safety index would go down if it didn't resolve it. 

Do you think that's why you'd go for it ?  

Ha thats great!

I got the exact same account update as you on the exact date and time.

This is bullshit

I asked about this and they said

'' As far as I can see, the system has once again reviewed your payouts on that date.

We deeply apologize for the unforeseen delay in processing. We are committed to expeditiously addressing the backlog. I will send your payout and email promptly to the finance department.

Best regards

Houseofspins ''

So why not submit the complaint? You have been waiting far too long, so let's kick back for free.

The same answer for you. I would give the complaint a chance. Though I understand it's not a funny procedure.

They are me...and, is it possible they can't be removed from circulation? Instead of letting them scam people??

Hello there. I am really sorry for the situation you have found yourself in. As I saw your complaint, where unfortunately there was no response from the casino, I can understand your frustration. The truth is, that we can not "remove" any casino from "circulation", as you asked and therefore we always try to somehow warn people, I would say with our reviews of online casinos by showing on our site the safety index (SI) of every casino in our database. If you have a look at the SI of House of Spins Casino 👈, it doesn't look very promising, I would say 🤔. I would like to recommend you our beautiful guide 👈, which could help you to be a bit more cautious when it comes to choosing an online casino to play in and to see the difference between casinos.

"We want online gambling to be fair for everyone. We think that fairness should mostly be taken care of by the casinos; however, players also need to pay attention to what they are doing so that they don't (knowingly or unknowingly) do something that could endanger their casino account and/or the money in it.

The main idea behind this codex is to describe a certain set of rules and best practices, which, if followed by both parties, will lead to an online gambling world with very little friction between casinos and players, a smaller number of player complaints and, overall, a more secure environment for everyone."

If you have any questions or need some kind of assistance in this world of online casinos, we're always here to help 🙋‍♀️.

Thank you so much for your reply Romi......I see that many of us have been scammed...

So much anger...that's all that remains

Yes, I remember quite a few players I've chatted with on this casino and it seems that this casino is far from a good choice. I sympathize with you, but the only thing that remains in this case is that in the future it would certainly be a good idea to do some research on the casino and you can, for example, look at user reviews or player complaints that reflect players' experiences. 

I'm sorry you didn't manage to get your money, but I firmly believe that your future experiences will only get better.