Houseofspins Casino - general discussion

If you want to discuss anything related to Houseofspins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This is a scam casino NEVER DEPOSIT THERE

Care to provide the community with a more complex explanation, please? Keeping an eye on your recent complaint, you deposited €20 in Ethereum. Money has not made it to your casino account, right?

How long have you waited before you submitted the complaint, please? To me, it seems like a few hours.

Any chance the issue has been resolved in the meantime?

Well, if not, I suggest you answer Kristina through the complaint. 👈

Thank you.

I have try many time to contact the casino thay says it will come in account soon once the deposits is registerd.. its tottaly uprofesjonelt thay have crypto casino end Eth deposits will not take so many days !!

So the deposit still hasn't arrived to the player's account, yes ? I think that a week is getting to be quite a lot and that's why it's good that you have a complaint. However, it would be good if next time you fill in the information sooner so that your case doesn't drag on for too long. 

However, it looks like we will have to wait, even though it is clear to me that this is obviously not pleasant and what you would like to hear. Have you also tried contacting the payment provider to see if there is any problem on their side?  

I have the same message we will credited it once shows in the system.

So I am sure the deposit is lost now..

I don't think there's any need to be negative yet. You have a complaint with us and Kristina will try to help you as much as she can and hopefully it will be resolved smoothly in the end. However, have you ever deposited at this casino in the past ? 

No it first dep..

That's unfortunate.

Well, I'd say for now you should focus on providing the information you were asked for. Feel free to use this link to do so. Once Kristina is fully updated, things will move forward. But for now, information is essential. 🙏

Thank you.

Houseofspins casino is a scam casino.

My withdrawls are pending now already 5 weeks. Chat cant help me en with email you only get the same message that the payments are delayed.

Dont play here you will never see your money again.

Hello, I looked at this casino and I see that it has a pretty low safety index. I have also looked at the complaints the casino has against itself at the moment and most of them are related to exactly the same problem as yours. Anyway, did the casino tell you why your withdrawal is taking so long ? 

However, I think that 5 weeks to withdraw your money is enough and I would recommend you to file a complaint here on this link. Our team will try to help you. If you file one or learn anything new, let us know.

I agree that they havent paid anyone over month. What we can do? Please reduce at least their points more.

Well, I saw that you had a casino complaint filed and you ended up playing your money away, which is a shame. It's always best to wait for the complaint to be resolved in my opinion. 

As for the safety index being lowered, this will happen if the casino does not respond to the other complaints against it and try to resolve them. 

Anyway, I'm sorry you went through such an unpleasant situation and I hope you won't encounter another one in the future. 😥

Hello everyone,

I see that a lot of people are having problems with this casino, I'm currently experiencing some myself. Can you tell me how you came to see that they had a fake license? I also have a doubt, given that their company is based in the UK I don't see how they can have a license in Curaçao, because if I'm not mistaken you have to be based there to be able to open a business... Thank you in advance for your reply.

I asked this license from info@gaming-curacao.com. They answered:

"Dear Sir,

This is a rogue website using a false seal"

They still say that they have same backlog problem in payments. But they answering still and chat is available still. Also premium gaming providers works still. There is still maybe some hope? The payment problem is now taken about 7 weeks.

I like hope....its almost gone now but a little hope more is positive.

I am waiting now 7 weeks on my money. I see that a new casino wagerinox has the same things as houseofspins casino. Same mila in the chat and also dont pay.

How is it possiblie they can open new casinos

I'm really annoyed, I started playing at this casino after a good rating on AskGamblers, only to find out that the casino is not licensed, steals from players, doesn't pay... Over 400 euros in deposits! What can I do? It's a disgrace...

I can not file a complaint on AskGamblers because i come from the netherlands. They are crooks too

Why can't you post a complaint from the Netherlands? I'm from France, which is also part of the excluded territories, and I have an ongoing complaint against HouseOfSpins that has been accepted.

And yes, I agree with you, I'm beginning to think that AskGamblers isn't on the players' side at all...

If there wagerinox is also 'mila' and doesnt pay this is very very horror. That is now fifth new casino who does not pay. Unbeliavable that this is possible year 2023, soon 2024!