Houseofspins Casino - Player’s deposit hasn't been credited.

Payment sendt via ETH ..

Prof

Payment have not been credited !!!

This casino is SCAM STAY AWAY

Dear Butt777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? If yes, when exactly and how long did it take to be credited to your casino account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Butt777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have try many time to contact the casino thay says it will come in account soon once the deposits is registerd.. its tottaly uprofesjonelt thay have crypto casino end Eth deposits will not take so many days !!

Thank you for your reply, Butt777. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi.

I had first time deposit there

I feel my Eth depsoit is stolen by them and I give up this case I GIVE THE SMALL DEP TO SHITT CASINO AS charity for food to this stupid pepole back of this fraud casino

Thank you very much, Butt777, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Also, I would like to kindly ask you to be respectful and refrain from using harsh language, as this may result in your complaint being rejected and your casino.guru account being closed. Thank you for your understanding.

Hello Butt777,

I have reviewed your case and when checking the transaction ID you have provided on the blockchain, it shows that the funds have been sent to address 0xaad676570e0c0d246131be0947869a8e92fcd512, but the wallet address according to the screenshot you provided should be 0xaAD676570E0c0D246131BE0947869a8E92fCd512.

I appreciate that your Binance screenshot shows the correct address, can you please clarify how you entered the address when transferring the payment - did you do so by typing it manually, via the QR code, or using copy and paste?

Kind regards,

Adam

Hi I use copy past

Thank you for confirming, Butt777.

I will contact the casino to see if I can help.

We would like to invite House of Spins Casino to join the conversation and participate in the resolution of this complaint.

Dear House of Spins Casino,

Can you please investigate from your side? According to the screenshots provided by the player, the correct address has been entered when making the payment.

Kind regards,

Adam

Thanks ..

Have this casino ever given any response on your request on other complaints?

As I see now the casino haven't give Any replay to the complaint.

This casino have to be mark AS BLACKLIST AND crypto scam casino.

And the Provider of this adress have to cancel there licenes of webside and crypto wallet provider need need to be inform what nonsense this pepole are doing !!

I will report now the wallet I send the crypto EtH on to BINance as SCAM wallet adress and try to find the wallet provider and report the casino as scam crypto casino !!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Butt777,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I am sorry we could not be of more help on this occasion.

Best regards,

Adam