Houseofspins Casino Review

The player from California had made a deposit in bitcoins at the House of Spins casino and the slots had become unavailable. He had activated a first deposit bonus but was unable to play any games. His deposit remained in his account, and he had requested a refund. Despite his attempts to contact the casino, the player received no response. We had tried to engage the casino in resolving the complaint, but the casino failed to respond. We found that the casino's license appeared to be fake. Consequently, we marked the complaint as 'unresolved'.

The player from Italy had experienced delays in two separate withdrawal requests, one for €150 and the other for €210. She confirmed that she had passed the KYC verification and had never made withdrawals before. We had attempted to contact the casino multiple times but received no response. The casino's license appeared to be fake based on our review. We marked the complaint as 'unresolved' due to a lack of cooperation from the casino's side.

The player from the Netherlands had requested several withdrawals in November 2023, but they were still pending. The casino had informed him via chat and email that the payments were delayed. He had confirmed that there was no bonus involved with these withdrawals. Despite our efforts to communicate with the online casino, we received no response. As a result, we had to mark the complaint as 'unresolved'.

The player from the United States had been waiting for three weeks for Houseofspins.com to process his withdrawal of USD 57. Despite his account having been verified, the withdrawal had not been processed. The player had confirmed that the winnings were accumulated with a deposit bonus and it was a Bitcoin withdrawal. We had attempted to contact the casino multiple times but received no response. As the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to appeal to. Consequently, we marked the complaint as 'unresolved'.

The player from Finland had submitted a withdrawal request for €1000 on 20.10.2023 but had not received the money as of 4.12.2023. The casino stated that there was a backlog whenever queried. The player had confirmed that he had not made any successful withdrawals before, had completed KYC verification, and his withdrawal was still pending. We had attempted to contact the casino multiple times to resolve the issue but received no response. As a result, we had to close the complaint as 'unresolved', which negatively impacted the casino's rating. Unfortunately, the casino was not licensed, limiting further action.

The player from North Rhine-Westphalia had been waiting for over three weeks for a withdrawal of 3.58K euros from House of Spins Casino. The casino had confirmed that he passed the KYC verification and his winnings were accumulated with an active bonus. Despite repeated attempts, we had been unable to elicit a response from the casino regarding the delay. As the casino operated without a valid license and did not refer to an ADR service, there was no gaming authority to turn to. Therefore, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating.

The player from Norway had experienced a deposit issue where an Ethereum transaction was not credited to his online casino account. He had attempted multiple times to contact the casino, but received no resolution. The player felt his deposit had been stolen and expressed his frustration with the casino. We had asked the casino to join the conversation and investigate the issue. However, the casino did not respond to the complaint. We had made several attempts to contact the casino without success. Since the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. The complaint was marked as 'unresolved'.

The player from Germany was waiting for their withdrawal of 1920€ after a two-week delay. Despite having completed the KYC verification process and resolved an issue with their phone number, the casino's live support simply stated that the withdrawal had been forwarded to the Finance Department. We had attempted to contact the casino on the player's behalf but received no response. As the casino was operating without a valid license and didn't refer to any ADR service, we were unable to escalate the issue to a gaming authority. The complaint had been marked as 'unresolved'.

The player from Finland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite our team's advice to wait for the standard withdrawal processing time, the player reported not having received his winnings. The player later admitted to having wagered his winnings, hence there was no active withdrawal request anymore. Consequently, we had to reject the complaint.