8 months agoOriginalTranslation
Played 100 euros and won 1,250 euros and immediately had my account frozen so that I cannot cancel and play. It was denied every time because my account had to be verified first. Then I had that done and was told that I could now pay out. Made a withdrawal on Wednesday and deposited again the next day, won and requested a withdrawal. On Friday I asked why the payment has not yet been approved and when I was told that it should be done any time, at that point I had already been waiting for over 48 hours. Then I made a deposit and won again and cashed it out and what happened to my surprise ALL my withdrawals were suddenly rejected because I SUDDENLY had to re-verify. Real bullshit! I asked, I have been waiting for 2 days now and it could take 3 days, it is now Friday so I may not be able to expect a payment until Wednesday in 5 days and she simply responded with 'Yes, that's right'. Sorry, this is really bullshit, they literally do everything they can to delay your payment. I know one thing as soon as I have my money I will leave this casino IMMEDIATELY. It is now 4 days later after my 1st request for payment and I have not yet received a euro.
- Quick responses to emails
- Payment takes far too long and when the 3 days they require are almost fulfilled, they simply cancel your withdrawal
Automatic translation:
FgFox Casino
7 months ago
Dear player,
We sincerely apologize for the inconvenience you've experienced regarding the verification process and withdrawal delays of your winnings.
Ensuring the security and integrity of our platform is paramount, and sometimes this involves additional verification steps to safeguard both your funds and our casino. We understand your frustration with the delays in processing your withdrawals, and we assure you that we are continuously working to streamline our verification procedures to minimize any inconvenience to our valued players as you are.
Please, contact our customer support service with this review, so we can help you with your withdrawal as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
King regards,
FgFox Casino
We sincerely apologize for the inconvenience you've experienced regarding the verification process and withdrawal delays of your winnings.
Ensuring the security and integrity of our platform is paramount, and sometimes this involves additional verification steps to safeguard both your funds and our casino. We understand your frustration with the delays in processing your withdrawals, and we assure you that we are continuously working to streamline our verification procedures to minimize any inconvenience to our valued players as you are.
Please, contact our customer support service with this review, so we can help you with your withdrawal as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
King regards,
FgFox Casino
