Houseofspins Casino - general discussion (page 3)

And there is a very logical explanation for the part where you compare deposits with withdrawals.

That's not good logic, because deposits have nothing to do with withdrawals and associated checks.

If only because there is no procedure you need to follow in order to successfully deposit in the casino, right?

Aside from that, to get the withdrawal approved and then fulfilled, you must usually at least pass:

• the KYC verification
• internal account, game history, and payment history check

Do you see the difference?

Anyway, what do you think casinos do with your "personal stuff"? If you are truly concerned about this, play only at crypto casinos.

There are other possible risks, though.

I would certainly contact your banking provider to find out whether these funds were charged by the casino. Can you try that, please? Also, is this transaction listed as "completed" in your statement?

I'm just asking to get rid of the most common issues.🤔

Frankly, it is. Just imagine you can buy a "ready-to-go" casino; almost all you need to do is link a working bank account, to start collecting deposits.

And this is specifically one of the main reasons why we aim to review as many casinos as we can find. These days, a lack of information might be a costly mistake. 🙁

I must confess that I don't prefer to discuss problems related to my gambling activities with my banker. It's a very sensitive subject in France and I don't know how they might react. But yes, the transaction appears as completed, and I made it as an instant transfer, a service charged 1 euro by my bank, but the transfer was made within a second. So the money was received by the casino, I'm 200% sure of it...

The evolution slots don't work you got this message :

Error: Oops! Something went wrong!.

I asked why and they said:

we don't use the data of the player's location, such as their IP or country. certain game providers have blacklisted specific countries in this case your country is not allowed for this game and unfortunately we can't do anything about it . there are different ways to change the location

issue number 1703171748842

And when i asked for their license they said this?

A t our casino, we prioritize transparency and trust. While we are a licensed casino, you might notice that we don't display our license prominently on our website. This decision is not due to a lack of compliance but rather a strategic choice to streamline our user experience and maintain a clean, clutter-free interface.

Rest assured, our commitment to following all legal regulations is unwavering. We work closely with a network of trusted partners who rigorously verify our compliance with licensing requirements. These partners conduct thorough background checks and continuously assess our operations to ensure that we operate with the utmost integrity.

By not prominently displaying our license, we aim to create a more user-friendly environment for our players, avoiding unnecessary distractions. This way, you can focus on the thrill of the games and the excitement of the casino experience, knowing that we have taken all necessary steps to operate within the bounds of the law.

Your peace of mind and enjoyable gaming experience are of the utmost importance to us, and we are committed to maintaining the highest standards.

Maybe im wrong and my withdraw will be paid soon but it looks very very strange!

I understand that you don't want to deal with the bank even though it would be the easiest way to find out if everything is okay on their side. So I see that the transaction was complete and you still don't have the money. 

Anyway, could you let us know what the commission wrote off when you get a reply ? 

As for the game provider itself, have you tried asking if your country is restricted for them ? I would also try to check the terms and conditions to see if there is something written there, because I think that such a thing should definitely be written there.

As far as the license is concerned, I think the casino is trying to play the game by having one, but according to our website they don't operate any. So I'd definitely be careful before depositing any more here. 🤔

Anyway, I don't know if I've asked this before, but how long are you waiting for your withdrawal ? 

Not that long as other to be honest. I made the withdraw on the 18th and the 20th my account was verified. I saw people saying they were waiting weeks or even months on withdraws and they say exaclty the same to me. Its more that i made this message to protect ofher players.

Anybody got their money already?

Still nothing from my end. The chat is still online. I don't understand how this is possible.

I am also waiting for my funds, over 2000 EUR.

This is the biggest scam I have ever seen!

We deposit in good faith and are expecting to get paid if we win.

I understand that and you have joined the others with your experience which is a good approach in my opinion. If your problem persists, you can file a complaint with us and we will try to help, although I am not sure how it will turn out. Anyway, fingers crossed that everyone gets their money. 🤞

Hi, how long have you been waiting for your money ? Did casino also say any reason why your withdrawal is taking longer ? 

Unfortunately you are among many other players who have the same problem as you. I would be happy if the players could get the money, but I have seen a few complaints where the casino has not responded yet and I am a bit skeptical. 

Let me know how you get on.

Thank you Jaro!

Do we know if anyone actually has been paid their winning?

Hi Jaro

its the same as everyone else has got from their chat support which is "backlog" which is BS due to the fact that its a small casino and should not suffer from any backlog.

It could be that there is a third party handling their payments and that they indeed have a backlog. But I dont believe so.

I don't think anyone got paid. I contact the chat almost every day, and it's always the same Mila who replies, that she "passes on my message to the appropriate team". No response to my emails for several days/weeks. 

I'm still waiting for UKGC to get back to me. It says on their website that they reply within 20 days on average, so all we can do now is wait. But I'm hopeful because their offices are based in England, so they're exposed to very heavy penalties if the scam is confirmed (and it is a scam, the casino will never give us the money back on its own without being forced to do so).

They paid me 2 times in the past.

The second one also after a few weeks. But the last withdrawls are pending from 9 november already.

I think they enjoyed christmas with our money 🤨

Hi Rmx

That sounds like a good idé!

Put some presure on them might do some good and that others wont fall for their scammy bussines

Hi Baloe79

Well thats good and always something that you got paid from them.

Funny thing is that when you ask for a withdraw cancellation in the chat, its not immidiate and takes a while, which to me indicats that there is someone that handles those questions.

No, me neither but it was christmas and mine is pending since the 18th so not that long. Still very strange. This is their answer everytime:

'Your patience is important to us as you await your payout. We sincerely apologize for the delay and are making every effort to process payouts as quickly as possible to satisfy each customer.'