Godbunny Casino - general discussion (page 2)

Your rights? What rights are you talking about?

The right to withhold my winnings without giving a reason?

"suspicions of violation of our Terms and Conditions and/or Fraud and/or providing false information and/or other reasons"

I have not used any bonuses so I cannot have violated your T&Cs in any way.

Fraud of what?? Did I come to steal from you at your house by chance??? I don't think so, in fact I paid you more than €4000!

False information? All my personal data is correct

The only attempt at fraud that I see is that of a casino that realized it had to pay a player €14,000 and blocked his account for no reason.

CEG is waiting for your response. Don't keep them waiting too because you only have 5 more days to respond.

In the meantime, I've been waiting for a response from you for 4 days now!

Unfortunately, we were not able to help you in the complaint: "The complaint was closed by us due to a lack of evidence of a self-exclusion request, which the player had been advised on multiple times. We had reopened this complaint as per the player’s request. The complaint was ultimately rejected due to insufficient evidence that the player had communicated a gambling problem or followed the proper self-exclusion procedures."

Our team couldn't offer any more assistance to you due to the facts explained there.

We believe that every player should take online gaming as a hobby which you have to pay for to have some kind of fun, and nothing else.

Is there anything we could help you with, perhaps?

I had provided the evidence.

My account was initially blocked due to gaming issues.

Also the casino would not have suspended my gaming activity upon my request even if I had declared gambling issues since they do not apply responsible gaming tools if you have an active balance.

There are all the screenshots of the chats and their terms and conditions that I have provided that prove it.

I filed a complaint with another complaint resolution site and they accepted it stating that it is unacceptable that a casino will not accept a player's request to self-exclude from gaming activity just because they have an active balance.

Again today no response from your "legal department" and your regulatory body.

My patience is running out and I don't want to be made fun of by you.

I am not interested in your speculations. I have provided you with the IBAN via email to which the entire balance in my account must be paid. If this does not happen by next Tuesday I will notify CEG and expect reputational damage on all fronts. You have chosen the wrong person to scam.

Ok Mobsters??

Then I wish you the best result possible with your complaint. Let us know, please, the outcome.

If the casino accuses a player of a duplicate account but the player does not remember opening other accounts at this casino and did not use bonuses, can you in your opinion accuse him of fraud like a criminal?

I remember cases where a player did really not remember opening another account in one casino, but the casino provided evidence that it really happened. So, not once we witnessed such cases.

If this is not your case, hopefully everything will get solved soon in your complaint.

I have been asking the casino for a whole week to provide me with the details of the duplicate account that I do not know about and to tell me if I abused bonuses. They do not answer me! If I opened a second gaming account without my knowledge I want to know if I abused bonuses since they accuse me of fraud. Of course they do not answer because I already know the answer..

I can see that the casino representative is communicating with us directly in the complaint thread, so I hope the solution to your case will be found out soon.

But is Jozef on vacation?

It's been 8 days since they've processed my complaint.

Meanwhile, the casino has not provided any evidence of a duplicate account that could be linked to a fraud allegation.

Sorry for the delay. As I know, Jozef was a bit sick, but let me contact him with the reminder for your complaint.

We really appreciate your patience regarding this matter.👍🙏

Hey. Jozef already replied to you in the complaint thread. Please have a look here.

Thank you. Sorry I didn't know he was sick

Thank you for your patience. Not sure how it goes in your country; we are experiencing so many sick colleagues these days.

Take care, please.

I also got COVID in August and it knocked me out for 5 days.

I hope Jozef has recovered.

Well, I'm sorry, it's still quite an unpleasant disease, so I hope we'll all be okay and that it won't spread anymore. 

I also wonder how your case will turn out. I saw that you filed a complaint with the CEG as well. Did you get any response from here ?

CEG asked the casino for evidence of the duplicate account.

The casino sent a screenshot of an alleged previous account where there is no personal data of mine, no account movements and not even the name of the casino. In practice, it has not provided any proof. I have repeatedly asked the casino to send me the details of this account (personal data registered, deposits, bonuses used, registration date) but it has not done so either by email or in the CEG complaint.

This is my first time depositing and playing at their casino. I also didn't use any bonuses.

They accused me of fraud when the opposite is clearly true.

I am waiting for the CEG's response which should arrive this week.

Okay then, when the CEG responds, feel free to share what they said. It's not easy to find yourself in a similar situation but if it's clear, I'll see what the outcome is. 

May everything turn out fairly. 

It has been over a month and the casino continues to withhold my deposits and winnings despite it being clearly confirmed in the complaint (both here and on the complaint opened with the licensor) that I have never previously played at this casino.

The casino presented as evidence of a duplicate account an anonymous account (with no personal data recorded) older than two years and with no movements (deposits and games).

So be careful whoever wants to register here because they will do everything to not pay you.