Godbunny Casino - general discussion (page 3)

The complaint is not over yet so let's wait for its full resolution. Whether or not the casino will pay you is not yet certain. I just wanted to say that we don't have to jump to conclusions.

The complaint has been closed and I expect a heavy penalty on the casino's rating regardless of the CEG's decision for the fraudulent conduct found.

Accusing a player of duplicate account fraud and confiscating deposits and winnings when I have never played a Euro at this casino before is disgusting and immoral.

My lawyer tracked down the owner of the casino who ironically also happens to be a lawyer.

Without a decision by the regulator, the casino will not be penalized for the time being. If you come up with a result that will be positive for you, obviously then it will happen. If it wasn't up to the regulator and we were of the opinion that the casino was at fault, which according to Jozef's response I think it might be, then it would be penalized if the complaint was closed. 

So that's the way it's going to go for now and we'll have to wait and see what you find out.

The authority has not yet made a final decision. In the meantime, as I imagined, the casino has lost its CEG license

In theory, should he still respond to the complaint or since he is no longer regulated by them, can they no longer intervene?

I asked Jozef who dealt with your complaint. It's a complicated situation but I would say the procedure could be as follows. Since according to the complaint the CEG has already given a decision and they are inclined to say that the casino did not provide enough information, I would try to wait for a final decision if there is one. If you don't have a clear opinion yet, I would try to communicate with them, but from what you wrote, I have a feeling that the position has already been taken. If nothing happens and no one responds to you, then get back to us and we will reopen the complaint and deal with it with the understanding that we are also on your side and the complaint will be dealt with accordingly. 

Can it be? 

I'm waiting until the end of this week and if I don't get a response from CEG I'll let you know (they haven't responded for 20 days).

I wanted to avoid legal action because it takes longer, although in that case I would also be compensated for moral damages.

Anyway, I've already taken action for that too. My lawyer will soon send a notification to the casino owner who ironically is also a lawyer apparently (KP)

The fact remains that to this day this casino is committing the crime of fraud.

So I'm curious what will come out of the whole situation in the end. I can see that you don't leave anything to chance, but we'll wait for some time to see if you get an answer or not. 

The CEG continues to not deliberate the decision. It has been three weeks now that it has not responded. I hope there is nothing behind it. The fact is that I do not intend to wait any longer.

At this point I asked for the complaint to be reopened just to formalize the casino's final decision.

If he is not willing to pay the winnings he will at least be penalized but above all he will take responsibility for legal action on my part.

Well then, I hope Jozef will open the complaint and everything will be solved as it should. I'm not sure how long you should wait for an answer from the authority but I think you will know everything you need to know. If anything, I'll be here.

Dear Casino Representative,

you have nothing to say about the fact that you have been unduly withholding my balance for two months now?

Both Casino Guru and CEG have not found any valid reason for the confiscation of the winnings and despite this you are continuing illegally not to pay me.

Do you really want this to end up in court?

In the meantime, SBGOK has also been notified.

A week has passed and my complaint has not yet been reopened.

You would also want to ask the casino to remove your "Fair Casino" endorsement from their homepage given what they are up to.

I wrote to Jozef and he confirmed that he wrote you back, so it will be best if you stick to what he emailed you. Once the complaint is closed, then the fair casino stuff they have on the site will be dealt with.

Thank you for your help.

Regarding the "Fair Casino" issue, Josef has already expressed his opinion that the confiscation of the winnings was unlawful and the casino didn't give a damn.

Furthermore it is a double scam because in addition to not paying me the winnings they are also withholding all my deposits!

These "rogue" casinos must be fought harshly as other players can fall victim to them.

I read some time ago that he said we are on your side so far, so yes. We'll see where this goes and what happens next. 

I have asked this casino to close my account because of gambling addiction and they still reopened my account a few moment after it, when i clearly mentioned addiction and a permanent closure, this is why i wrote they don't respect responsible gambling. And when i see how they lied and invented crap just to not pay the carsix guy, I'm actually not surprised. Concerning our laws in Switzerland, no foreign casino should accept swiss players unless they have a swiss license. Every casino denounced is added to our blacklist and our internet provider has to block its access. I only denounce those which do not respect responsible gambling or treated me badly.

Unfortunately, our team was not able to help you with your complaint back then any further, as stated there: "As no evidence of such communication was provided, we were unable to assist further, and the complaint was rejected."

It is very important to state the reason for closing the account clearly so the casino understands.

Also, it is very wise to stick to the casinos under Switzerland (ESBK), where players from your country can be better protected.

Hello Romi, i know you did your best... i blame the casino for having such practises and ignoring such demands.

I wish you a pleasant day.

Hi, have you tried to send a complaint to CEG? If you asked for self-exclusion your account should have been closed for at least six months.

The absurdity is that in order to confiscate my winnings, in addition to accusing me of a non-existent duplicate account, they contested the fact that in their opinion I was addicted to gambling without ever having excluded myself from their casino!

You who asked for self-exclusion instead, they reopened your account without problems.

So if you had won after your self-exclusion request according to their logic they would not have paid you since you had requested a self-exclusion.

Hello,

no i did not try, it was long time ago and it was about couple hundreds only, but still, they should respect responsible gambling whatever the amount is.

Yes, you are a right, anyway a bad casino will use any strategy just to not pay out.

Thank you very much, and to you too.