GetSlots Casino - general discussion

If you want to discuss anything related to GetSlots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I just wanted to mention that Getslots is a casino you can play at without worrying about getting a headache!

Super fast verification!

Games selection excellent & something for everyone!

Deposits & withdrawals simply super fast and convenient.

Support always tried and helpful!

All in all a casino that deserves to be played!

Best regards

askan

This is another casino with a very good reputation and worldwide known owner 🙂, meaning that if the player pays attention to the rules, everything should be ok.

Now that I'm thinking about the reputation in general, I'm wondering if you ever enjoyed playing in a casino with worse than a good reputation. 😀

I can confirm! In my opinion a very very pleasant casino which has never given me a headache!

Exactly! If you follow the rules, everything is fine!

To be honest, there are also casinos that have a worse reputation but are still good. 🙂

Personally, however, I only play on the sides that cause the least problems. 😛

Personally, the first thing I do when I choose a casino at Guru is to see if that casino has many complaints and whether or not they have been resolved. 🙂 this is the first point i check 🙂

Thanks for that!!!!!!!!!!! That one gets such an opportunity from you is very great. 🙂

I just love you 🙂

Well, nothing more I can add I guess 😀

It's the same in real life, ignore the rules for some time and you'll surely face the consequences 😀

Anyway, you give a great example that we all have our tastes for online casinos, but we all should be still concerned about our safety. 

The least one can do is browse complaints and user reviews. If you can't do that on the Casino Guru site, do it at least somewhere else, but do that 👍

Sending a hug!

Hello dear Casino-Guru team, I need your help.

After I played at GetSlots more often - deposited normally - I had 30 free spins (max. payout €100).

I was able to win €4.52 from these free spins. Then I continued playing and meanwhile had about €150 in my account (then I wrote to the chat and they said that it was max. €100) - the wager wasn't full yet (€4.52x30).

My plan was to fulfill the wager and then convert the amount to a maximum of €100 in real money.

So far so good - I go into the chat (see screenshot), it was confirmed to me that I now have "real money" without a limit - as even around €25 was deducted.

I keep playing, paid out €1,500 (wanted to verify my account), money was returned because verification data was missing.

I keep playing and uploading all documents.

Cash out €3,000 and now it says - the maximum win is €100.

I have chat logs from GetSlots previously confirmed as real money.

Otherwise I would have withdrawn the money and deposited it again.

Unfortunately I can't upload a screenshot here.

Please help quickly - otherwise I was super happy with the casino.

Well,

sadly in some casinos, the bonus ends by withdrawal, not by completing the wagering. You should always ask for the withdrawal in order to end the bonus just as prevention. I feel this is the case.

Can you ask the casino about that, please?

Insert the screenshot by the second button starting from the right side:

Anyway, I hope we will be able to help through the complaint.

In the process you can see that I am asking if I have "real money". Then it is intentional fraud by the support - that would be even worse.

I had 100 euros from the free spins and I am aware of the conditions, which is why I wanted to pay out. Why should I keep playing? Doesn't make any sense.

Sorry, I don't speak German, so I have no clue what the communication is about 🙁.

But, as I said, sometimes the bonus ends with the withdrawal, this could be the case. And we have to make sure that the process was fair.

Let us wait for Petronela to share more info through the complaint, that will be best.

Hi, my complaint was of course approved. Of course the casino doesn't answer...

As you can see in the chat history, it would be fraud with intent by the casino/chat.

What can I do now?

Hello Rondixio87, I just read your complaint and back to your question how long does it take to casino to answer?... It depends how busy they are. Usually we are giving casinos two weeks to reply. If they don't react within the first week we repeat the invitation. But as you know, Christmas knocking on the door now. Try to stay patient please. Thank you for understanding and I hope things will work for you.🤞🎄

The support is just abysmal from GetSlots

Hi, I understand your frustration, let's see how your complaint will develop now and what our complaint team say. I think that your screenshot communication is clear enough but I'm not the one to decide that for now.

That's how I see it too, above all I registered as an affiliate through CasinoGuru. I think that this will also develop in a positive way 🙂

What exactly do you mean by "registered as an affiliate through CasinoGuru"?

I found out about getslots through CasinoGuru

the live chat scammed me on purpose. After the chat I continued playing and won 3,000 euros. Then it was limited to €100 again. Scam. HANDS OFF!

Hello,

I would also wait for the complaint to reach the decision, sadly I can't speak German, so I have no clue what this PrintScreen says 🙁. But that's alright, I'm not part of the complaint team, so it does not harm anyone 🙂

I'm just assuming that the chat operator made a mistake by any chance since the max cap is stated in the rules. 🤔, quite unfortunate in such situation.

By the way, this is the link to the bonus conditions for the promotion (which would have complied with even if there were conditions) Just ridiculous..