Hello there.
Even though we allow casinos 14 full days to verify the account and send money, feel free to submit a complaint.
We can't help you on the forum, there is a special team for that ๐ - click or tap this link and explain the situation there. Don't forget to attach those screenshots.
If the casino fails to pay you untill the 14 days pass, the team will step in.
My account is verified
There's a complete page on their website extolling the transfer via PIX to make the withdrawal. well
Since 03/16/2023 around 2:00 am.
Requested withdrawal via PIX (transaction is immediate)
Their website link about PIX
https://www.galacticwins.com/en/news/skywind-casino-games
And I didn't get anything
Until now!
I can't believe I'll get it anymore!
Hello.
Just to clarify the withdrawal date, was submitted on 03/16/23 - in March or on 05/16/23 in May? Your post says March while the complaint refers to May.
Well,the timer is set for additional 12 days allowing to casino two full weeks to process the payment and if thereโs no development by then, we will intervene. Letโs stay positive and wait for the good news regarding your withdrawal.
Why did you stay with this casino? It's your third complaint against them. ๐ค I'd say you shouldn't be so surprised.
Sorry I made a mistake with the date
Proceed to the most recent.
Regarding playing again .
After the complaints, the request was fulfilled within hours. In the previous withdrawal.
My surprise was again, when I went to make my withdrawal after earnings and I didn't have the option in PIX format. That before playing I consulted they said they would have. My request is just the ones the casino describes on the website itself.
Nothing more than what they are supposed to offer
https://www.galacticwins.com/en/news/skywind-casino-games
Follow again what is on the casino website.
Is there any mistake in my claim?
Thank you!
I think I understand, but it just happens that you can't use the method you like. The point is to ensure you get the winnings somehow.
To me, it seems the casino speeded up your previous withdrawal because of the complaints, but do you truly want to fight like this every time for the rest of the days? ๐
In the link I sent it is described that they provide the means of bank transaction that I question.
They advertise and or advertise about it, but it is not available
THE PIX TRANSACTION. WHICH IS IMMEDIATE
It's not the cocky one I like
Please read the link about the method on their website.
guess what
In the link I sent it is described that they provide the means of bank transaction that I question.
They advertise and or advertise about it, but it is not available
THE PIX TRANSACTION. WHICH IS IMMEDIATE
Hello.
I'm sorry, but it more or less seems the casino just didn't update the website because normally, the PIX method is available. That's quite normal, to be honest. I take it they see it as a temporary problem.
After promises and more promises of payment. voided gain
They claim to use the bonus,
DETAIL I DIDN'T EVEN USE BONUS
JOIN THE LIST OF CHEATED BY THE CASINO
AND IT'S NO USE TO COMPLAIN
I HAVE A RECORD OF ALL CHATS THEY INFORMED ME THAT THEY WOULD PAY AND THAT EVERYTHING WAS OK BUT IT WAS NOT DONE
Do you see bonus history in your casino account? I mean, I would presume the casino must have some evidence the bonus was truly taken. Otherwise, it's just a clash of statements. ๐
The binus was received but I didn't use it
Even because it first uses real money first.
The house erased my histories. Of the supposedly not allowed plays.
Don't shock her if statements
Ok, I leave the rest for the complaint because without examining the game and bonus history, frankly, I feel there is not much I can say.
Just thinking aloud now: If the bonus consumes real money first and was received as you said, what makes you think you didn't actually use it, please?
I wouldn't be so sure myself, I guess. ๐ค
Surely you are not sure.
Normal questions the players. A procedure on your site to postpone situations!
Come on (like you don't know)
My bonus at the time of withdrawal was the same amount as when I received it.
And the actual money value that was there has increased.
Like maybe you're not sure. The house differs the values in the wallet!
Well, I don't work for the casino hence I do not know how things work there. You obviously know better, since this is your third case against Galactic Wins.
I'm used to asking questions every time I feel I could use the answer. I think it's a good habit though.
In the complaint 3 days ago you wrote: "Detail I DIDN'T EVEN USE THE BONUS."
Yesterday it was: "My bonus at the time of withdrawal was the same amount as when I received it."
So, sorry but it seems like you took a bonus - or received one.
Is there a chance you were given a bonus you didn't accept, perhaps? Or you are just not aware of accepting?
No need to answer none of those questions, of course, I'm still just trying to figure out the problem.
Nothing less nothing more.
Why do you wait so long for a withdrawal from galactic wins casino just to here you have not verified and galactic wins casino deposited the money back
After 2 weeks ,after all that long stressing process you decide to do all what the galactic wins casino says to do and do the withdrawal process again and few days they say your account has been verified now since then its been nearly a month now, still waiting,
My question is will you pay out the winnings withdrawal or am I going to be waiting for nothing please need some answers at least galactic wins casino doesn't answer to the chat support help
I'm sorry, the casino won't most likely respond to you even here. ๐
Without further delay, I would recommend a complaint to you. It's free.
If you deem it worth a try, kindly use this link:
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
