Galactic Wins Casino - general discussion (page 4)

If I go. Thank you!

Hi Radka. I'm wrong as I could verify. All emails sent by Galaxyno support have the terms and conditions for free spins, bonus and promotions. I think I didn't read all the specifications, so sorry. I was so happy by receiving a gift that I didn't pay attention.

So sorry, I value honesty and I was really wrong in this case.

Well, if the casino activated this pretty unfortunate bonus without your agreement - it sucks! It should have not happened. Any chance to void the winnings?

Otherwise, do not accept rubbish offers, I'd say.

Hello there.

Thank you very much for being so honest!🙌💚

I'm sorry you had to learn the lesson the hard way. Try to keep that in mind, you know in general, free spins are not usually the best deal. 🙁

Right. Here in Brazil we use to say "living and learning".

Very wise saying! 👌

I won genuinely with my deposit 14x times the bet. And they decided not to continue with my withdraw and voided all the winnings claimed something about a bonus that never was touched and I refused to it on my withdraw request. I repeat, I never touched that balance, all my winning were with my deposit and they still decided not to pay.

The casino should provide a further explanation and screenshot of your account history to supply the decision.

Do you see the bonus history somewhere in the account - would be useful.

Furthermore, can you paste the casino's explanation here? Just copy and paste it into the reply.

I'd love to see that.

Dear Julian Enrique, 

On review of your withdrawal request, we see that a number of bets were placed that were greater than 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed.

We have therefore cancelled your withdrawal request, and voided the winnings.

We do apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.

Should you have any questions please reply to this email or contact our customer support via live chat on our site.

There it is their reason.

. I have to add that I didn't take any of the bunnies I agreed to loose it when I requested the withdraw also it was fully complete I never touch that amount of bonus cuz I have my real money on my deposit and I won that with it. I refused to take it and I never touch it it was complete and it was lost I agreed to.

They took the amount complete when I requested it (withdrawal) there were even $6 more by some spins (5 spins) that they gave me for a keeping me on waiting more than 6 hours to a slot to work, and I had to because I already but a bonus but I mean spins I paid for it with my balance that I already have won ( bought the special 7 spins with my own winnings that I had won with my own balance) I have to add that the support never did something to do so and I mean support, they were just asking me the same thing over and over and over again for the amount of hours that I spent on waiting for the seven spins to finish

Before anything I have to add that I didn't took all the balance for avoid any kind of conflict about some rollover or anything, I didn't request it all. I just ask for some not the actually total won

That's exactly why I would love to see the bonus and wagering history. 🤔

For some reason, they think some bonus was active and the associated rule was broken.

Can you see that history anywhere in the account, please? If not, can you ask the casino? Because when you decide to submit a complaint, it will be extremely useful surely.

I tried to withdraw my wagered winnings with real money. Deposited through pix. But when I went to withdraw, there is no pix option

That there is news on the website that they provide pix withdrawal

https://www.galaxyno.com/pt/news/symbol-drops-slot-games

We are talking about the most efficient deposit method available in Brazil. Galaxyno couldn't stay out of this. If you want to start making deposits and withdrawals with Pix at a secure online casino, check out Galaxyno. We're sure you won't regret it.

Ok, well it seems the pix is not available at the moment. So, thanks for the explanation. I guess the casino should explain or suggest alternatives at least.

Someone managed to withdraw via pix at casino m

I still haven't been able to withdraw

Are there any other options available to you? Ask the casino, please - then let me know.

I never used a bonus or anything was active, this was my first deposit actually, that's why the 140 appears but again I have to say it was complete, they took it back when I requested the withdraw nothing of that amount was used. Only my real money. When I was doing the requested a message appears claiming that I was to loose the 140 of bonus. Because I never touched I agreed. But I didn't receive my balance already won with my real money. I refused to take any of that bonus and they took it back with my wins included

Okay, I'd say the casino should explain the situation and provide your bonus history, which should be empty according to your description.

To sort things out, I recommend submitting a complaint here on Casino Guru - use this link, create one, and put all relevant information there. Someone from the complaint team will check it, then you'll get notified.

Hello, I would like you to help me with the Galacticwins casino, I made a deposit for a bonus that is the following: 50 Zero-Wager Spins for a deposit of only USD 5 and from that bonus I took out 185 even though I can withdraw 100 from the bonus I don't I realized that, but the withdrawal is pending 185, at least I should receive 100 and I requested the withdrawal and to withdraw I had to verify and my account was verified on April 15 and my withdrawal would be reviewed there, I have been consulting the chat at I'm alive and he has told me the same thing that is pending, that he should allow them 3 days, that there is no problem with the withdrawal but that he give them some time. but it's been more than a week and I feel like it's a lot to give an answer.

I will attach photos here thanks.