Galactic Wins Casino - general discussion (page 3)

Well, we do not advertise casinos, we just list them based on the score. It's not the same.

Furthermore, the lower limits are listed as negative - have you checked?

This printscreen is directly from the Galxyno review page. You'd find that if you scroll down to the bottom.

Hello,

I must say I'm truly sorry for your issue, the amount you mention is marvelous!

I know you have submitted the complaint, but still, can you explain how exactly were those winnings confiscated? How did the casino explain?

In your post I didn't find any concrete information, just general questions. So, give me some clue, please?

thank you for your reply.

I only play real money games and do not receive any bonuses.

A specific game, this time space XY, was causing the error.

galaxyno email

"Upon review of your game history, it has become apparent that a malfunction has been exploited within the game "Space XY"."

However, such errors were not displayed during the game, and I was playing normally.

Of course, I have played various games such as baccarat, slots, live games, etc., so this 43 million yen is not purely an error amount, but due to an error caused by space XY, I won in other games. There is also winning money.

From my point of view, the terms and conditions are all decided by the casino side, and I am not satisfied with what galaxyno has done this time.

By the way, when I asked the casino side, only the word "confirming" came back. We will make a judgment when we confiscate the sales proceeds because we want to secure our own profits, even though we are still checking and it is not clear what the cause is.

By the way, I applied for withdrawal, but I passed the first time. At that time, my bank did not handle overseas remittance, so I canceled the order. After that, when I applied again with jeton, it seems that it was marked by the secretariat and confiscated.

Any errors are the responsibility of the casino. Any other winnings should be returned here.

I've never heard of a casino that verifies deposits at full speed, doesn't let you withdraw, and confiscates the proceeds.

Ok - thank you for the explanation.

Though I still see some uncertain parts, I must reflect on the statement that the casino is responsible for any errors. Well, I guess it is not.

Did you check the rules? Almost every casino states something like all winnings gained due to technical bugs or errors will be voided.

Your situation is quite complex cause you gained your winnings by playing many other games. The way I see it, even the casino was not aware of the complications the whole time.

Make sure to explain all details in the complaint, please. These will be needed, I'm sure.

Well, wish you a fair and square solution 🙏🤞

All complaints are as described.

I think it's inevitable that an error will appear, but I think it's very disappointing that we can't receive what we should receive.

It's a bad practice to confiscate it just because it's under investigation without even knowing how much it's worth.

This is not an intentional error and the error is the responsibility of the casino.

If an error occurs, the amount should be announced, and since the player cannot see the bet history, the management side can intentionally mess with it.

The galaxyno site doesn't display all history separately, and you can't see the data after page 13 from here.

As I said before, the error was not all, but other live and casinos were also going. I can't tell that there was such an error during normal play.

Once this is applied, even if you make a profit by making a mistake by, say, $1 more,

It means that you can confiscate the amount.

From the player's side, the impression of the casino is the worst. All that remains is the fact that all 43 million yen has been taken away.

I have read the terms. I just think it's unfair to use that as a shield to confiscate the full amount. should be guaranteed to some extent.

Hello.

I empathize with you, sadly in such cases the game provider should run a full check hence the casino should be given a report with a conclusion. It usually takes some time. Though I do not fully understand which errors are we dealing with here. Normally, technical bugs are handled by the game provider.

I agree it is somehow strange all winnings have been voided, I would love to see some sheets showing which games, or gameplay were affected.

I guess we should wait for the complaint to develop further.🤔

yeah, so strange all of my bounce voided.

my game history is no longer apear untill 2023/03/22.

so i didnt find out which part .problem

i requested more detail, but galaxyno has no answer.

galaxyno have to explan.this issu.

galaxyno said according to rule,

my bounce all void but it has no evidence. no game histry, i was just playing normaly😭

very bad company😭😭

What is it like for casino management to confiscate the money and run away because it's what you explained in the email? It doesn't even hold accountability. For the time being, it is a casino that only thinks about taking everything that can be taken from customers.

I have never heard of a casino that confiscates 43 million.

I can't believe that such a fraudulent casino is registering with Malta Gaming and operating a casino.

It's no use looking for a solution here

always has the same answer for everyone...

simple . I only steal that everyone like me was also deceived is stolen

we have to denounce to see if they pay us

Hey there.

Well, I can see the casino also mentioned the game provider, so I would assume there must be some further investigation, or the game provider already made its statement.

May I know what was written in the email the support mentioned, please? It should contain some explanation at least.

I was hoping you passed that.

"Thank you Galaxyno Casino Team for the game history.

Dear andressagrafin0000,

The game history provided by the casino suggests that you made quite a lot of overbets and therefore breached the maximum bet rule. If playing restricted games was the only issue here, we would try to convince the casino to pay you your winnings because we believe that this should be enforced by the casino system. However, breaching the maximum bet rule gives players an unfair advantage over the casino and the enforcement of this rule isn't an industry standard yet, I'm afraid I can't help you with this one. Unfortunately, your complaint will be rejected. I wish I could be of more help."

I'm sorry.

this is i recieved my mail.

Upon review of your game history, it has become apparent that a malfunction has been exploited within the game "Space XY". This finding was further verified and confirmed by the game supplier.

Due to this we have canceled your withdrawal request and voided the winnings that were derived from these funds.

You may refer to the following Terms located in our General Terms and Conditions (https://www.galaxyno.com/en/tnc):

Hello, and thank you.

So it's as I said, the technical "irregularity" was confirmed by the game provider. But I still think all other details should be considered as well. Hence it's only for the best you mentioned all at once in the complaint.

Honestly, it seems the casino sees the situation as closed, well - we shall see!

It's too irresponsible to just say "look at the email" without disclosing the information. If this is the case, I think it's a win. The casino should guarantee the player side.

Hello, I would like to make an observation/complaint about 5 measly free spins that I received from the casino without any explicit terms and conditions and when I went to see it, I had to fulfill a rollover of 50x the 4 reais that I won in the free spins. This is ridiculous, if it was 100 or 500 reais BRL it would be fine but the price of a lollipop is too much for my head. Galaxyno let me down, it's almost surreal to bet 200 BRL on 4. Not a piece of gum can be forgiven.

Hey there.

Did you notice the request? The complaint needs your attention. Kindly obtain the gaming history, if you can.

You received 5 Free spins with wagering 50x. Won 4 reais, so the wagering amount was 200 reais. Well, not the best deal. 🙁

I received 5 free spins as a gift for my first deposit and when I completed the free spins appears to me rollover 50x above the wins. That's ridiculous, they gave me a candy and it's necessary to complete 50x to withdraw. I think casinos must review this practices because it's ridiculous. They must be kidding with us!!!

Today they are giving me a new gift with 60x rollover. Sorry Galaxyno, I'm not an idiot!!!

Tell them to void the winnings from the free spins or forfeit the bonus yourself if there is a facility in your account to do so, free spins with wagering requirements are always bad value, specially if the requirements are way too high and the overall value of the free spins is that low