Galactic Wins Casino - general discussion (page 2)

so, I made a couple of deposits through out February, without a bonus.

Transaction IDDate & TimeAmountStatus621918915/02/23 09:24€100.00Approved621907415/02/23 09:11€50.00Approved616688209/02/23 20:42€100.00Approved616661109/02/23 20:05€50.00Approved616649809/02/23 19:46€50.00Approved616620409/02/23 19:04€50.00Approved616602409/02/23 18:36€50.00Approved616557909/02/23 17:41€25.00Approved

as you can see here.

Managed to win some money in the end,

requested a withdrawal of 750 as I was just happy to get my initial deposits back.

provided documents, received email that my acc has been aproved and the withdrawal was pending.

Thats it

its still pending

they probably hope I cancel it and gamble all away.

I dont see any problem with my withdrawal as I didnt take any bonus/.

Hello there,

since when is your withdrawal pending? Processing takes some time, so it would also be good to know when your account has been verified.

We allow casinos 14 full days for verification and withdrawal.

Guys, stop trying to find a solution here... you will never have

I showed all the proof that I was right

I showed them emails talking about that I had bet on the wrong games

Then the excuses were that I played a value above ...

all theft

This chat here doesn't help at all

By saying what nobody wants to hear

He is an affiliate of galaxyno the guru

We are always wrong...

total theft

They already verified your documents? If that's the case, then it's not normal to still delay payments, I understand you because I'm used to play in casinos that complete withdrawals within 5 hours which I consider quick, near 24 hours is normal but more than a whole day to withdraw is really mediocre/slow. Ask support what is their average time for a withdrawal to be completed if they already verified your documents, some casinos provide the expected time for withdrawals to be completed

Hello,

I think that it's fair to mention the complaint's summary:

"The game history provided by the casino suggests that you made quite a lot of overbets and therefore breached the maximum bet rule. If playing restricted games was the only issue here, we would try to convince the casino to pay you your winnings because we believe that this should be enforced by the casino system. However, breaching the maximum bet rule gives players an unfair advantage over the casino and the enforcement of this rule isn't an industry standard yet, I'm afraid I can't help you with this one. Unfortunately, your complaint will be rejected. I wish I could be of more help."

Another idiocy from supporting this crap casino. A letter was sent from a new casino of this network with an offer of free spins without a deposit. I registered, entered all my data, but the email with the confirmation link did not arrive. I contacted support. Not only did I wait half an hour for an answer, the operator began to demand this:

I can help verify it manually, can you send an email to: galaxyno@Support.com with your full name, date of birth and address please

WONDERING, THE HELL SHOULD I SEND ALL MY DETAILS TO SOME EMAIL (MUCH MORE OF ANOTHER CASINO) IF I SPECIFIED EVERYTHING AT REGISTRATION?

OF COURSE I REFUSED TO DO THAT AND BLOCKED THE FREAKING CASINO.

Look at the email he sent me and see what their response is.

It says that I played in the restricted game, not once does it say it's about bet value

I still have the email

here you can have all the proofs always try to invent another excuse

Nobody Come here if I was wrong

we have our rights to receive what is ours

just want what is mine

This casino also has really low allowed withdrawals with bonuses. Very generally 500 euros with a 100% bonus and 100 euros for a deposit. Generally, however, the bonus cannot be recycled due to unfair recycling rules.

Hello PVD2021,

sometimes this information is requested by casinos. It's up to you if you want to play with them or choose another one which doesn't have these requirements. Do you have any other casino where you like to play and are you satisfied with everything there? Share with us.🙂

I'm sorry but does not actually matter what the email said. We asked the casino to support the claim with prooves and they did.

I truly think it's pointless to object by mentioning the fact that you were originally accused of playing restricted games. The result the complaint team found is sadly pretty clear, you overbet the rules several times, hence you gained an unfair advantage - allowing you to complete the wagering faster or gain increased win per overbet spin.

You have your right, yet you must comply with the rules.

Hello Seppo14,

Can you specify the issues with unfair recycling? I'm lost, I guess.

I consider it unfair in that sense, because both the bonus and the deposit are subject to recycling. At reputable casinos, you only need to wager the bonus. Galaxyno also has this withdrawal limit of 500 euros.

exactly we must comply with the rules and you too

if i got the game promotion

I made the deposit there, there were no restrictions on the promotion

I contacted the attendants several times not one time they told me anything about it

they same who made the withdrawal for me

then I get an email from support saying that I played an invalid game

then they tell you that I bet too much

what platform. And this one? Since I couldn't, I didn't accept the bets, I canceled

and that's all a lie

make everyone deposit and lose their money

I only know that one day I will be paid

If I can denounce the platform I will!

Why does Estrel Bet have Blaze?

best platform and that really pays without theft

only i was wrong with fausos ad go up galaxino and they stole me

No case here had a solution

only deceit and lies

we should denounce the platform because our money that way we will not receive

don't leave behind what is yours

I'm going to the end

Well, I'd say it's normal you have to wager both. The question is, how many times? I still do not fully understand what the withdrawal limit has to do with unfair wagering.

According to what we got through the complaint you have broken one of the most common bonus rules.

Sadly, this is not about us complying with rules, it's about you and an unfair advantage.

To me, it seems you are still in a rage, try to think about the complaint once you're calmer.

I believe the summary says it well though:

"The game history provided by the casino suggests that you made quite a lot of overbets and therefore breached the maximum bet rule. If playing restricted games was the only issue here, we would try to convince the casino to pay you your winnings because we believe that this should be enforced by the casino system. However, breaching the maximum bet rule gives players an unfair advantage over the casino and the enforcement of this rule isn't an industry standard yet, I'm afraid I can't help you with this one. Unfortunately, your complaint will be rejected. I wish I could be of more help."

We are not hiding, we just can't bend the industry standards in this case.

Hopefully, one day you'll understand.

anger not only want what is mine

so return my 35. Reais that I deposited that even that didn't return

I was just referring to the casino's rules. I think the withdrawal limit of 500 euros is low. Casino Guru advertises that it does not favor casinos with monthly or other withdrawal limits.

43 million yen was confiscated. .

Is it about 360000 US dollars?

Really stupid.

Withdrawal applications will not pass, and if there is any inconvenience on the casino side, it will be confiscated.

Isn't it strange that the rules can be interpreted in any way depending on the convenience of the casino?

Only deposits are early, but withdrawals are slow.

It is unheard of to confiscate 43 million yen. And the cause is under investigation.

Please spread this fact to the whole world.

I wonder if casino guru will support it?

Can you explain what makes you think you should get back the deposits? You deposited and played the money. I see no reason for your deposit to be returned, I'm sorry.