Galactic Wins Casino - general discussion

If you want to discuss anything related to Galactic Wins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

BEWARE❗️Galaxyno casino, Bcasino, and Boo Casino (all owned by Green Feather Online Ltd) are shady casinos that rely on extremely unrealistic bonus terms and conditions to void your winnings and keep the funds for themselves. It is strongly recommended that users avoid placing their funds with Galaxyno or its sister casinos.

What kind of "unrealistic bonus terms and conditions" are you talking about? Can you be more specific?

The "pick your bonus" page allows a 30% match up to a maximum of $30 CAD. For example:

Deposit: $25.00

Bonus: $7.50

They demand 40x wagering requirements for both the deposit and the bonus added together. $32.50x40 = $1300 wagering requirements. Ridiculous requirement for a $7.50 bonus.

Allowed bets are $4.00 CAD or 10% of the bonus (lesser of the two).

10% of $7.50 is only 75 cents.

The max bonus is $30. However 10% of the max bonus is only $3.00…not $4.00.

The T&C’s are presented with the sole purpose of duping the player. The 10% rule is unheard of in most online casinos. Inadvertent betting that breaks the 10% rule is strongly adhered to and these casinos will void your winnings every time. They count on this.

The final insult is, once these ridiculous requirements are met, the casino demands the $7.50 back in order to make a withdrawal.

Hello, its reputation is not good and we announced info about unfair Bonus Terms and Conditions we'd found. This is an interesting example.

Hi I deposited on Galaxyno casino and played thru. My bonus and I did a withdrawal of 700 had to do verification witch was ok but then on waiting for withdrawal got a decline say a had bet over the 4 dollars on the rules and would no get my withdrawal a got a print out and the games I played and bet over the $4 amount I never won any thing on that game and yet they took my withdrawal away they set u up so ur never win . If ur deposit bonus states ur not allowed to bet over certain amount the game should not allow you to bet over that amount there games allow ur to bet over the bonus amount then wen you win they Decine ur withdrawal saying u bet over what a scam

What you're describing is a standard thing. Yes, it would be the best if it wasn't even possible to bet over $4 while playing with the bonus, but that's not how it works in most of casinos. In other casinos, they tell you in the terms and conditions that some slots are forbidden to play while you have a bonus on your account, but the system still lets you play them. Your winnings are voided in case you win...

Even though you didn't win anything when you bet over 4, you managed to complete the wagering requirement faster if you played with higher bets compared to another player who tried to complete the wagering requirement by betting amounts below 4.

Do not just bypass this scripted eatery. But also tell all your friends so that everyone knows that this is a real garbage dump from which it carries a mile away. Such people should be driven from the market ...

Hello,

I can see that we found this casino uses unfair terms and conditions, so I would like to know what happened to you. Is there any issue you are unable to solve with the casino directly, do you need a helping hand?

You have not submitted the complaint, so we have no clue about what's happened.

From the last no-deposit free spins, I managed to spin up. I started playing the wager. The bonus balance showed +15 dollars. Wager played without violating the 10% bet of $1.50. But it turned out that I was forced to play the sum of all winnings from previous no-deposit free spins + $15, and the maximum allowable bet was left from the winnings of the last free spins

. Although your initial bonus balance or final withdrawal may have been $15.06, this amount includes all of the most recently activated bonuses (16 bonuses). They were all lost and the last bonus was $9.62. Thus, the maximum bet was not $1.50, but approximately $0.96. Since you can't prove that the $15.06 was in your bonus balance to begin with and the wagering requirements were set accordingly, unfortunately this is only your claim and we can't find it relevant.

More details here: https://kasinoguru-ua.com/galaxyno-casino-vigrash-gravtsja-bulo-konfiskovano

Conclusion: the casino will always find a way not to pay out the winnings.

Hello,

I'm sorry that your complaint was closed as unjustified. Everybody can check it out here.

Allow me to paste in the explanation:

"Dear PVD2021,

I was provided with sufficient evidence supporting the casino's decision. After gathering all the necessary information and data, we are closing this complaint as unjustified due to breaching the casino's Bonus Terms and Conditions - the maximum bet amount while playing with the bonus was exceeded. You are not entitled to the winnings obtained from this bonus. Moreover, the casino has the right to close a player's account anytime, and your balance was zero.

The casino was able to provide us with enough data to confirm its claims. Although your initial bonus balance or a final deduction could have been $15,06, this amount includes all lastly activated bonuses (16 bonuses). All of them were lost and the last bonus was $9,62. Therefore, the maximum bet was not $1,50, but approximately $0,96. Since you cannot prove that $15,06 was in your bonus balance at the beginning and the wagering requirements were set accordingly, unfortunately, it is just your claim and we cannot consider it relevant.

Assuming that you were aware of the rule stating the maximum bet amount and the value of the last bonus, and the fact that you accepted the casino's Terms and Conditions upon registration or claiming the bonus, the casino acted correctly and within its rules.

..."

Hi so I made my registration on this platform.

Then a few days later I received an offer to deposit 25 reais and I would earn 75 to play

I made the deposit and went to play

Ko deposit had no description of where to play or not

I just had that I would need to complete the bet limit..

So I started playing at the casino

I won a value of 600 reais

I went to try to withdraw and saw that there was this bet restriction

I contacted support and he told me that I would have to bet ..

So I went back and started the bet

And get 5000k earnings

Bet limit has been completed

I contacted to withdraw and

They ask for my documents

account statement

RG

Passport

Proof of address

pix

And today I received an email saying that my won amount was canceled

because i played invalid game

How and what I played

Invalid

And it was stated there that I had complied with the withdrawal rules

I want a solution

because if I wasn't supposed to play

The platform should cancel the game at the same time

But I didn't make 5000k earnings

Now you come to say that it was Invalid?

I'm going after my rights I'm going to denounce the platform

I'm going to the police station

Because I'm in my right

And I want my money

I already wrote above that this is a casino scam! They will always find a reason not to pay out the winnings!

Would it be possible for us to file a lawsuit and denounce them on this platform? We have to fight for our right

Hello,

allow me to comment about the "lawsuit" as well.

It's good that you submitted the complaint here, and I strongly recommend paying attention to it now. Based on how your complaint develops only after I would consider the next steps, but first things first, do you agree?

So please, check your complaint and provide us with further information.

Thank you.

I'm sorry that your complaint was closed as unjustified, but you breached the max bet rule. I understand that you feel cheated, but according to our findings, the casino did not scam you.

Always pay attention to rules especially if you play with the bonus, please.

In my complaints, I stated the facts that I did not exceed the maximum allowed bet. The only thing is that I could not prove the amount of the bonus that I should have won ($15+, not the one invented by the casino representative, i.e. twice less ), screenshot. And there are simply no other options to set the amount of the bonus after its completion, as in other casinos in this cesspool.

Here's another player who had their winnings revoked:

Likewise, my winnings were canceled. They wrote that he played prohibited games. I realized that I had been playing jackpot slots for a while.

Although there is no such thing in the rules of the bonus!

I can't change that, so if you feel that there is something new you can add to the already closed complaint, ask the complaint to be reopened, please.

Sadly, such a short quote provides no explanation to me, since I have no clue to which complaint it belongs.

Just note that not only do the bonus terms apply, but even the general rules must be taken into the consideration all the time.

I need help with withdrawal, casino is Galaxyno. They ask for a clearing number

Hello,

sadly, I have no clue what this clearing number is. Can you advise, please?

The support should explain what needs to be provided 🤔