Galactic Wins Casino - general discussion (page 6)

Thanks

Hello, could someone explain to me well what I have to put there because I don't understand?

Hi!

What do you need to know, please?

IBAN and Swift are given by your bank, are codes for international tranfers that identifies your bank agency. You must go to your bank and request for it with your manager or someone!!!

Good afternoon! I deposited 300 reais in galacti wins and went for 700 and a few reais and I didn't use the bonus and renounced it, I made a withdrawal 5 days ago and still nothing! Can anyone tell me if there is a possibility of receiving my money?

Hi, it's certainly possible to receive the winnings. Have you tried contacting the casino regarding your withdrawal? If it's your 1st withdrawal in the casino, it's highly probable that you'll need to verify your identity first and that's what usually takes some time.

Since 02/13/2024 I made my withdrawal and it is still pending. I had already sent my documents for a long time. It was supposed to be verified and they asked me again. My question is when will I receive my deposit? More than 5 days have passed and still nothing

I'm sorry to say that, but only casino employees would have a chance to answer your question.

Since you have not yet passed the account verification, I'd say we should for now focus on the most important part - finding out why your documents are not accepted.

Could you please clarify if you still need to provide certain documents or if they are being rejected for a reason?

I aim to learn where the delay comes from. Let me know, please.

Problem solved yesterday I spoke with support and my withdrawal is already in process, thank you very much

Hey. Thank you for tis positive news. It is always better to contact the support if there is some problem, right? 😉 Have they explained what was the case?

Please, does anyone know what documents I need and how quickly the withdrawal is effective?

Hello, according to what you write you need to verify yourself in the casino, am I right ? As for your question itself, the best thing to do would be to ask the casino what you need, and if they ask you to verify your account, they will tell you what they require from you. But if you want to ask beforehand, you should definitely try the casino's support. 

Afterwards you can let us know if everything went smoothly.

I strongly believe that it will. 🤗

Thank you

Unfortunately they canceled my withdrawal and annulled it

Hello, can I also know what was the reason the casino gave you ? Does that mean they took all your money? Were you able to pass the verification in the end ? 

Let me know and we'll see if we can help you. 

Hi

I hadn't even sent my documents... after I wanted to withdraw I struggled for like 2 or 3 days to be able to speak with an executive... And the day it responded to me it was the bot and my account was already at zero and it told me that due to terms and conditions

Hello. Is actually your account fully verified at this casino, or not yet? What was the exact reason, they have told you, you have breached the terms, and are you aware of doing so? Please provide some more details, so we can check it out and see if our complaint team will be able to help you out with that. We'll be waiting for your response.

No, they never told me what it occupied… and no, the truth is, I'm not aware and I don't even check….

Hey, in this situation, I feel we are not going much further by asking you questions, so how about pictures? 🙂. Since we really want to understand what is going on, could you please paste a screenshot showing the email or any other way of communication through which the casino informed you about the problem with the rules?

I'm more than convinced this is worth a try.

Thank you in advance!