Fairspin Casino - general discussion (page 4)

Hey Casino Guru.... No solution from the Operator who didn't explain to me anything and just closed my complaint.... No refund was made.

They are liars as you can see in my complaint and even provide fake IP.

The debt on my credit was never credited like others people complaining, and they confess that I will never be paid because I'm french (screenshots)... Can someone help ?

Thank you

Hello Tamera,

Not surprised, it's Curacao. 🙁

As stated in the complaint - we're waiting for you to update us by providing the regulator's decision, so it would be best to send all you got from all concerned parties and update the complaint.

(quoting now: "As you have confirmed that the complaint has been submitted to the licensing authority, this complaint will now be closed temporarily while we await a decision from them.

Once the outcome of their investigation is known, this complaint will be reopened and we will proceed accordingly.")

Feel free to do so right here.

Thank you!

Hi,

I don't understand, the operator didn't provide me anything, and Casino Guru know the casino was lying because of evidence provided, and now that I"'ve reopened the complaint they just closed it because the operator didn't do anything... I'm confused, and the casino which has 50 complaints (considering that this is a new casino its a lot) is still with a good notation from casino guru....

My complaint wasn't handle as it should

I see now. Well, once the authority decides in favor of the casino, there is nothing we can do about it.

As we all know, such authority is an official instance, despite our own opinions their word is kind of a law.

As far as complaints are not closed against the casino, the rating stays. The principle applied stays the same.

I wouldn't say it's a news casino, was established in 2018, so 50 complaints sound normal. You know the amount is not actually relevant, the complaints resolution is. Just a single one ended as unresolved in 2020.

I ended up with a much lower balance with the fair spin tfs token and they didn't allow me to withdraw my money yet... does anyone know what's going on??

I'd say the casino should explain. On the other hand, I'm not actually familiar with the token system, could you explain how it works? Could the lower value be the case for your trouble, perhaps? 🤔

I would certainly ask the casino if I were you.

wow 3 months ago Fiarspin had perfect reputation 9/10, lol thats such bs the fact they have so many complaints and u guys give them PERFECT grading is amazing

Hi, a casino's saftey index (rating) is not just a reflection of its complaints. Of course, it is part of the creation, but if you would like to know more about how we rate casinos and why they have the safety index they have, you can check out this guide: https://casino.guru/our-casino-reviews

Anyway, do you have a problem in this casino if you don't like something ? 

I came to this casino by accident and I can't complain... I have money in my account before I can log out... 😄

Well, you don't usually hear that very often 😀

Thanks for the positive feedback!

Has anyone experienced the same thing?

Deposited money and played, won and wanted to withdraw. They closed my account citing that I had 2 accounts?

The accounts have the same email address and password so I thought the login was to the same account.

Don't know how it is possible to open another account with the same email as they claim that each email is unique and can only be registered once?

So then they should reasonably have referred to logging into my existing account instead.

Now the account is blocked and I can't withdraw the winnings?

Hello there.

It is quite strange because I'm also convinced that normally you just can't create a second account using the very same email.

Did the casino, by chance, mention the same address before the main email domain rather than the same address in general?

For instance: thisisme68@gmail.com vs thisisme68@mail.com

Well, I'm glad you submitted the complaint without further delay. And I certainly hope we will get some answers very soon!

The point is that I didn't even realize that there were 2 different accounts?

Normally it is not even possible to register a new account with the same email address, then it usually says that there is already an account with that address?

Understand nothing?

Now when I write to them they don't even reply?

Previously when I tried to have a reasonable communication with them, the only answer they gave was that I had broken the rules by having 2 accounts. When I later wanted an answer as to how this is possible, I only got the answer that each player has a unique account with 1 email address?

They don't want to tell me how this could happen and above all don't pay my winnings.

From what you describe, it looks like the casino doesn't really want to talk to you. I also find it strange how it is possible to register the same email twice.

However, as Radka mentioned, it's good that you have filed a complaint, because our team will try to help you and look into the case in depth. The most sensible thing to do now is to wait for the casino to respond to you other than the same thing over and over again, or to see where the complaint goes. 

I hope that everything will be resolved eventually. 

Good afternoon, I write in this space not as a complaint but rather as an outburst..... some time ago withdrawals to bank accounts were immediate, from some time ago they took several days... I am a constant player, I have the more than complete verification...... I consider it a good Casino, I just think they should improve the withdrawal time if everything is ok. Finally, we wait....

Oh, that's a shame...

Would you say some other methods are better than bank transfers in their current delayed state?