Evolve Casino - general discussion

If you want to discuss anything related to Evolve Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

On Sunday ami maid a withdrawal request!! On Monday a recived a mail that my withdrawal is processed and can take up to 4 dyas to recive my money! After 3 days past nothing I check forms lot of people complaining about withdrawal delays..so i talked to support today and they told me up to 10 dyas..that i need to wait 10 dyas to recive my money!! On processed withdrawal to wait 10 dyas!! I check on internet a international wire transfer can take from 1-5 days max..so am concerned!!

Hello,

there is a difference between an official wire transfer waiting time provided by your bank and information from the casino, simply because the casino has to process the payment as well through their financial department are you sure it has been already processed? They can simply be short on staff. I know it sounds like a bad joke, but I'd wait for 10 days. If other players complain about delayed payment, I'm not surprised that you're still waiting, though.

Imagine that for those reasons we allow casinos 14 straight days to process the payment.

Keep in touch with the casino and ask about the payment from time to time. If you don't receive your funds within the announced 10 days, you can always submit a complaint.

Keep us updated, please.

hi Radka..the status on my withdrawal is processed form 30.05.22 and the support staf said that my withdrawal is processed and send to my bank.. and i know that international transfer can take from 1 up to 5 working days max!! We don’t talking here about pending withdrawal my withdrawal is processed and send to my bank account..but 4 days already nothing comes!!

Hello,

I understand and I already told you the difference. Ask your bank if there is any pending incoming transfer at the moment or ask the casino for any document supporting the fact, that the withdrawal has been already processed (meaning: money sent)

Share what you'll get, please.

I won like 54700x on Evolve. I of course, tried to withdraw it. Noting happened in several monts ,i contacted support, and they told me te money was on it's way.

After 3 months, i contacted my bank. They told me to ask this casino about tracing. After the tracing I recieved a message from this casino telling me "do not ever withdraw to this bank again". Frankly. I do believe this was about AML. The bank paying the money was a known source force money laundering, as such ,my bank didnt give a f**k about the source.

Evolved is Mountberg aka gammix aka Myeg aka Danguad.... I have a court case against them, they are the biggest scammer online and link to oceanbet

Did not know that Mountberg => Gammix. However, I am blocked all over on all gammix brands due to failure of KYC (refused to send them proof of wealth). Somehow, that have not been applied to Evolve, and as such, my problem continued. Is this due to different licenes?

since 2019 they transfert Gammix to Malta and get a licences there (they transfert sugar casino to malta licences). The curaçao licence is for people they cannot reach with a maltese licences (France, belgium...) cause they know the curaçao do nothing, and people need to take a lawyer against them.

What do you plane to do ?

Hello,

I can see that your complaint is about issues with self-exclusion, but what you described here on the forum sounds quite interesting.

I guess that it has never happened before, am I right?

I had a complaint about this as well, somewhere, not sure it was here, or with this account. The money however was payout, after like 4 months. In bitcoin. But I do believe that is the reason many people had problems with wiretransfers.

If my memory serves me well, it was a bank in Lithuania. Swedish banks, and especially the bank I used got fined for money laundary in several baltic countries. I cannot

4 months - that's unbelievable, the problem is that as a casual player, you'll never know that the banks have some issues until something like that happens, I guess.

Anyway, I wish you luck with the complaint, self-exclusion is a serious matter and should not be taken lightly.

In regards of my complaint. Words seems to be of utterly importance.

I asked to have my account permanantly closed, instead i got silence (after the "i will forward to department message), and several huge cash drops.

Today, 1½ month later, told the support that i was addicted. My account was closed per directly. I do however question this, if someone who have deposited quite a sum, suddenly wants to have their account permantly closed, one should ask "why". Likely they did know why, and didn't bother asking. As the license then did not require them to take any actions.

Do not play at curacao casinos ..

For me it was for months, I've told them I was tired of loosing (and closed my others account for addiction on their Mountberg casino's. I've told them many times on chat to close my account cause I couldn't stop playing and deposit, and everytime they offer me a bonus to make me stay. They repeat the pattern several times.

80k lost. Depressed, and angry I've contacted them everyday until they closed my account for addiction.

I've asked them to refund a part of my loss resulting from them (contacted me everyday on phone, mail, text...). This is abused. That why I took a lawyer against them.

Also I'm treating for this issue with medecine and a consult every 2 weeks...

Those people don't care about us, our struggle, they just want our money... Our life mean nothing

I think that the player should always explain why the account needs to be closed. You never know who is on the other side of the chat, and in case of any troubles, providing a screen showing that you mentioned let's say gambling problems usually prevent the casino from further debates when it comes to complaints.

Sadly, lots of players ask daily for the accounts to be closed and the purpose is to get some bonus solely. Casinos know that of course.

If you truly want your account to be closed, it only helps to state clearly the reason.

On the other hand, a person suffering from addiction, already have a hard time admitiing it. If you ask for permanent closure, something can be wrong as well.

I do partly agree with you. But, then again, I do believe that a casino that wants to provide tools for their users should allow them to self exclude without human interaction. Admiting an addiction is already hard enough. Doing it to a random person is alot harder. Casinos knows this, and abuses that fact.

Hello,

It's truly important to self-exclude properly, especially because "Doing it to a random person is alot harder".

The random person is not responsible for your issue and must know for sure what situation he or she is dealing with, to make a good decision.

As you know there is no ultimate tool to self-exclude once and for all from all casinos in the world. 🙁

Though we support the idea and are working on it (read about GSEI here), in the meantime players must be more active to protect themselves efficiently. Until the change comes.

It's a matter of safety, so one should rely on a direct properly made requirement. I feel we share a common understanding, just with different details.

The world is not perfect as it is, so why give the casinos more chances, all we have to do is clearly state the reason, and then the casinos must act without further delay. I can imagine that it must be hard, but it's still necessary at the moment.

I partly agreed with you Christoff. I have a similar problem but to avoid reopening account and contact customer support etc I just use the self excluded tool from them to close my acount for a week or month for example. That helps me a lot to regulate my game time. As well I dont risk to loose the vip rank and a permanet closure.

Good day

I've been waiting for Evolve Casino to process my withdrawal for more than a week now.

At support I am always told the same thing: that they have sent a reminder to the responsible department. However nothing happens, what should I do?

Amount: €2000

Payout from 12/3/24

Good day to you too!

Though you are not very pleased, I reckon. 🙁

I imagine you are not going to like this, but to me, it seems there is not much anyone can do. Sounds like your account is okay, the withdrawal was accepted; - no obvious reason for such a delay, am I correct?

I really fear we have to wait for a more concrete update from the casino.

Just to be sure, though, in what status is your withdrawal now?